When we entered the dealership Ralph can over to us, introduced himself,and then introduced Justin his sales rep.Justin was wonderful,no pressure. Showed us SUV that would suit us. My husband is handicapped. Justin was caring and helpful to his needs. Justin called us the next day to see how we liked the SUV, and asked us to come in so he could show us all the features. We could not do it the day we bought the car for personal reasons. This was a good experience for us.