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Freeman Toyota Scion

2.8

23 Lifetime Reviews

204 NE Loop 820, Hurst, Texas 76053 Directions
Sales: (817) 287-5200

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23 Reviews of Freeman Toyota Scion

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February 15, 2017

"GREAT DEALERSHIP"

- tj/deputy

I LIVE 250 MILES FROM FREEMAN TOYOTA. I SPOKE TO B. J. ON THE PHONE, HE TOOK CARE OF MOST EVERYTHING ON THE PHONE. WHEN I ARRIVED AT THE DEALERSHIP MONDAY, EVERYTHING WAS JUST AS PROMISED.B.J. GAVE ME A GOOD DEAL ON THE 2017 TUNDRA, FAIR PRICE ON MY TRADE. ADAM MY SALEMAN WAS VERY HELPFUL AND KNOWLEABLE.THANKS AGAIN TO FREEMAN TOYOTA.

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Recommend Dealer
Yes
Employees Worked With
B.J. STANKOVICH, ADAM MINKSLEY
August 25, 2016

"new vehicle purchase"

- salvation

I can only relate to the purchase of a vehicle,not the service. . Rick Simpson was outstanding..and went the extra mile. Great price also.

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Recommend Dealer
Yes
Employees Worked With
Rick Simpson and B.J.
August 15, 2016

"Best service with friendly and helpful staff"

- tami.seckel

Freeman Toyota/Used Lot had the friendliest staff. Rudy Cenicero's hands down the best salesman I have ever met. He was friendly and personable. Did not make us feel pressured and most of all made us feel comfortable. I WILL COME BACK FOR FUTURE BUY! We even named our vehicle after him. Thanx to Michael Daniels for his compassion and friendly smile. He made our day.

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Recommend Dealer
Yes
Employees Worked With
Rudy Cenicero, Michael Daniels
June 26, 2016

"Unconscionable behavior of manager Jeff Morris"

- iconoclast

After being displeased with the demeanor of the salesman that was attending to my request and having to wait almost a half hour for the car to be brought to me for a test drive, I contacted the sales manager on duty, Jeff Morris, to complain about the whole process. Here's a description of that conversation and subsequent events from a letter I wrote to the General Manager (unanswered), which, I'm hoping, will discourage many prospective buyers to set foot in this place. I asked Morris for five minutes of his time in private. He took me to a side office, where I expressed my dissatisfaction with Bill, the salesman. Even though such complaints occur very rarely in my case, the managers in the past used to be in full control of their customer service skills and use them to pacify rather than antagonize me regardless of whether they believed me or regardless of what they intended to do about the salesman I complained about. Not so Jeff Morris. From the very start, he gave the impression of taking Bill's side. When I mentioned that Bill didn't advise me in a timely manner about the problems he was having in getting the car, Jeff kept repeating the mantra that he did eventually inform me. I then admonished Jeff for not showing requisite customer service skills. Instead of saying something like: "I apologize, sir, for the experience you had. Our dealership's policy is to make you fully satisfied. Would you like me to get you another salesman?", he was continuously on the defensive. He even accused me of raising my voice at him - as if he were some kind of untouchable high priest instead of an individual that's about 30 years my junior. Finally, he said, "So, what would you like me to do?" I said: "Well, I don't think you can do anything for me at this dealership." He immediately changed his demeanor, stated that he wanted me to leave and practically threw me out of. I said, "Jesus Christ, are you throwing me out!?" Of course, that expression, just like "my God", has no religious defamatory connotations and is used in this and other English-speaking countries by hundreds of millions of Christians and non-Christians on a daily basis. His hypocritical answer was: "We're a Christian dealership and we don't like you to use those words." In the same breadth he said, "Now CARRY YOUR BEHIND (he used the stronger three-letter word) OUT!" When I asked for his name, Morris refused to give it to me. I figured out later that his escorting me was designed to minimize any chance of my going upstairs and complaining to his higher-ups. Not willing to play a wilting violet, I called the dealership after I got back home to obtain the owner's or General Manager's e-mail address/phone number. They kept transferring me, and I finally got Morris even though he was the last person I wanted to talk to. He called me a "donkey" (again, he used the stronger three-letter word) and said that our conversation was on a speaker so that the whole dealership can hear it. He kept pulling his Christian creds on me even though he behaved more like a servant of the devil rather than of Jesus. When I hung up on him, he called me back, pretending that he was exercising customer service civility because, in his words, "we were cut off". Apparently, at Freeman Toyota, Jeff Morris has a carte blanche to behave like a bully, insult customers without a justified cause, use a perverted notion of Christianity as a fig leaf for his aggressive mentality, and throw out a customer who himself had voiced an intention to leave the premises. I've never encountered this kind of customer service fiasco before in my 60+ years of life.

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Recommend Dealer
No
Employees Worked With
Jeff Morris
October 12, 2015

"Poor service-NO UPDATE and NO FOLLOW UP CALLS"

- dane

Scheduled for Monday morning at 7am. Employee there said to drop it off Sunday night for early bird. Got there, gates locked. Then called Monday to tell them we can't come in at 7am as scheduled but "Brady" said to come on in. Got there a little after 9am and said he will call me by noon to let me know what they found out on the alternator belt. Noon passes-NO CALL. I called at 1pm and Brady said they have been busy and said my car is next in line to be looked at. Brady said he will call me within the hour to update. 2pm came and NO CALL. 3pm came and NO CALL. So, I called and asked for Service Manager-not in. Called for the next manager in line-not available. So "Brittany" took down my info and said they were very busy and it was why no one has called me back-after I was told by Brady he would call me back at NOON and at 2pm after I called him at 1pm. Brady calls shortly after I talked to Brittany and said they still haven't gotten to my car yet. He said the tech was still "stuck" on the car in front of me. He said his team was short handed so I asked him why don't he get help from other teams knowing he was short handed. He said it doesn't work like that. Tell your dealership what the word TEAM means Brady! 6 hours now have passed since I dropped my car off and still no update. THIS IS THE WORSE SERVICE EXPERIENCE I HAVE EVER HAD FROM ANY SERVICE place, of any kind EVER!

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Recommend Dealer
No
Employees Worked With
Brady
September 18, 2015

"FALSE ADVERTISING"

- PCK

Made an appointment with BIG Mike and I arrived about 20 minutes after stated time and he was with someone else, which I understand...I was late..thats my issue. However he could have greeted me and handed me to another salesman. After about 45 minutes he finally talked to us but he wouldn't look at my trade in (lease return), run my credit, or even look us in the eye. He put me in the corner and told me to wait. I was interested in a Kia listed online for 13999. he said it was 14999 and told me it was a deal since it should be 15999. when asked where the difference was coming from he couldnt respond. that is false advertising to start with...he flat out refused to work with me after I said I was uninterested in a car with 118,000 miles on it! He didn't want to make a sale because he knew it would be a loss monetarily for him. He was disgruntled from the moment I walked in and extremely rude. He is exactly why people think used car sales men are sleezy, liars. He is very dishonest and is giving a bad repuation to Freeman Toyota. The only saving grace was the NEW CAR side of the dealership. Moses in new car sales is AWESOME!

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Recommend Dealer
No
Employees Worked With
BIG MIKE
September 17, 2015

"Internet quote off by $5,000!"

- DM

I was searching various Toyota dealerships for a new 2015 Toyota Camry hybrid XLE. I was quoted a very detailed quote on the vehicle they had in stock including the msrp, all options, dealer discounts and rebates. The salesperson sent all of this information to me in writing. He said in his first set of emails that this vehicle had no dealer adds! And bragged that some dealers do that to inflate the selling price. In the very next email he sent me, he reversed himself and stated that it did in fact have about $700 in dealer adds! That should have told me to run but I didn't. I asked the salesman to send me the stock # of the vehicle he was quoting me since I could not find it on the Freeman Toyota website. He sent it to me and I checked it against the msrp that he had quoted me and there was a $5,000 difference! I asked this salesman which msrp was correct? The one he quoted me in writing or the msrp on their website. He responded, sorry for the typo, the website msrp is correct. Now, he isn't just off a little, he is off $5,000. So instead of the selling price he quoted me of $24k, it suddenly becomes $29k. I immediately emailed the salesman and said this feels like "bait and switch." He writes me back and says, LOL, this isn't bait and switch! Unbelievable! I'm so glad that this Freeman Toyota employee thinks it's a laughing matter to be off by 5 thousand dollars. How can they let someone so incompetent be sending out written quotes and then be off by 5k dollars?? I emailed the GM of the dealership and at first he didn't respond so I emailed him a 2nd time. He responded by saying it was not bait and switch because I never entered the dealership. Again, unbelievable! He stood by his employee and said it was a mistake but the GM never once apologized even though I had been referred by syndicated radio host, Jerry Reynolds. The thing is, they sell so many cars that they don't care about this one screw up. It's not an isolated event, I believe this is how they operate. Please be careful if you ever deal with Freeman Toyota. Remember that your quote may be off by $5,000 also!

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Recommend Dealer
No
Employees Worked With
Kenneth Laird. Robert Stankovich
January 06, 2015

"A Dealership for Car Buyers that like to be pampered."

- jdwdfw

Only place in the area to get a 2015 AWD Sienna on 12-31-2015 and they have 3 left but you have to go in and ask as they don't show up on the website. Had a free Sprite, signed the papers, talked to Accounting and drove home in less time than I usually spend at church. Thanks Everyone!

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Recommend Dealer
Yes
Employees Worked With
Primo Sanchez
November 29, 2014

"Definitely one of the best!"

- jasonandjessicahall

I am working on gettimg a second car thru them. Alvin is awesome takes care of you no "salesman" attitude more like family. I have already rexommended my friends to go there. Mitch in finance is #1 and can get you done!!! Those two men are the greatest please ask for Alvin when looking for your next vehicle!

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Recommend Dealer
Yes
Employees Worked With
Alvin
November 21, 2014

"Smoothest Buying Ever"

- The DA

This was by far the smoothest vehicle purchase I have EVER experienced (and I have prurchased MANY). Alvin (sales) and Wes (finance) did a wonderful/outstanding job keeping it simple, fast and more than fair. I have dealt with all kinds on salesmen as well as F and I guys you 2 guys were Stellar! Keep up the excellent work and I will send anyone looking to purchase your way. I can honestly say after this purchase that I am a Freeman buyer for life....

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Recommend Dealer
Yes
Employees Worked With
Alvin and Wes
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