Freeway Honda

Reason for Visit: Service

I recommend this dealer: No

My Review of Freeway Honda:
I don't even know where to start.

I bought my car from this dealer and had a GREAT experience. Ty Trieu gave me a great price and didn't try and upsell me or feed me any BS.

I have had several issues in the past with bringing my car in only to find they didn't have the parts. For some reason they decide not to tell me until 4-5 hours pass. So basically I waste a day for absolutely no reason at all.

When I had work done and was told they didn't have loaners, then after the issues with not having the parts they pulled one out of the back! So they lied about not having loaners. Strange.

Of the 5 service employees I have dealt with, 3 of the 5 have been extremely condescending and rude. They look and talk to me as though I am an idiot and deny every claim causing me to repeatedly push for something to be done.

Recently, I went in to get some parts replaced that had been damaged by a car wash. When I picked up the car I realized it wasn't installed correctly. There were broken parts that were used. I went back in to get it fixed and left my car and guess what? they ordered the wrong parts. I am told me to come back the next day. So i go back the next day and only one side is fixed even though i had asked them to check both. Soooooooo now I have to return for the third day in a row and they can't even guarantee the parts will be in!!!!

I have wasted countless hours for no reason at this dealership. I am so frustrated to the point that I do not want my car any longer. I am considering selling and buying a toyota or lexus.

I have to say that Mike is a die hard salesman that pushes way to hard to get their expensive and overpriced service done. He speaks to you like a robot, doesn't listen well at all and I saw him openly mocking a customer behind her back.

Vance doesn't show much emotion. I wouldn't say he's mean, but he's definitely not nice. He gets the job done, but I feel like I have to go out of my way to make him feel comfortable. Shouldn't it be the other way around?

Out of all my complaints and horrible service experiences, I have to mention that Mack and Alysha are the only two employees that treated me with respect, seemed genuinely concerned with my issues, and were friendly/easy to talk to.

There is so much more I could say but I'll stop here

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Freeway Honda:
Waste of time. Avoid.Waste of time. Avoid.Waste of time. Avoid.Waste of time. Avoid.Waste of time. Avoid.Waste of time. Avoid.Waste of time. Avoid.Waste of time. Avoid.Waste of time. Avoid.Waste of time. Avoid.Waste of time. Avoid.Waste of time. Avoid.Waste of time. Avoid.Waste of time. Avoid.Waste of time. Avoid.Waste of time. Avoid.Waste of time. Avoid.Waste of time. Avoid.Waste of time. Avoid.Waste of time. Avoid.Waste of time. Avoid.Waste of time. Avoid.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Freeway Honda:
OK, so clearly some of the posts below are by employees of this dealership. You can see that blatantly because they copied each others posts word for word in parts.

Anyway, I got my Civic last night and although they played some games (most dealerships do), everything went well. I got a great car at a great price. I'm starting to realize that maybe I could have gotten it cheaper, but these guys were really great to deal with. Various dealers asked me how I was doing and if I needed anything when I wasn't even working with them.

I would definitely recommend George. He's a really friendly guy and we did most of our negotiation over the phone so there was less pressure than face to face.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Freeway Honda:
OK, so clearly some of the posts below are by employees of this dealership. You can see that blatantly because they copied each others posts word for word in parts.

Anyway, I got my Civic last night and although they played some games (most dealerships do), everything went well. I got a great car at a great price. I'm starting to realize that maybe I could have gotten it cheaper, but these guys were really great to deal with. Various dealers asked me how I was doing and if I needed anything when I wasn't even working with them.

I would definitely recommend George. He's a really friendly guy and we did most of our negotiation over the phone so there was less pressure than face to face.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Freeway Honda:
I've bought a LOT of vehicles in my life and enjoy sharing my experiences here to help others get good deals but I have to say this was my best shopping experience EVER! I just purchased a 2007 Honda accord and paid $3500 UNDER dealer invoice plus tax and license and it was a pleasure to take part in the best new car buy I've ever participated in!

SANTA ANA Honda is the place.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Freeway Honda:
Excellent expirience, George & Alex did a wonderful job. I had a 02 Odyssey and had been to three other dealerships. They all told me I needed 4K down and were not to friendly. George worked his magic and got me in the New 07 Odyssey for only $1500 down. WOW! What a difference! Alex also was great, he helped with the delivery and explained every option in detail.

I strongly recommend Honda Santa Ana! If your tired of hearing BIG $$$ Down, go see George in the Fleet Department, hes WONDERFUL!

Thank you Honda Santa Ana!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Freeway Honda:
WORST DEALERSHIP EVER! DO NOT bring your business to Santa Ana Honda. Very poor customer service, unprofessional service adviser, no greetings or self introduction, flossing her nasty teeth while talking. None of the staffs there was friendly, they looked like their families all died. It took about 1 hour wait for shuttle, and the shuttle driver was text messaging while driving. After about a day and half, no phone call to update on service progress even though it was just minor problem. After leaving couple of messages, the service writer finally called back and stated the vehicle will not be finished till another 3-4 days. AND CLAIMED THAT HONDA HAS NO LOANER CARS?!?!?!?!? ARE YOU FREAKING KIDDING ME?!?!?!??!? PLEASE STAY AWAY FROM THIS PLACE, TAKE YOUR BUSINESS ELSEWHERE!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Freeway Honda:
These guys canot even fix simple brakes - Our Accord brakes are making a noise and We've been to honda santa ana 6-8 times now and they have not been able to fix the problem - but they do not refund the payment that we made for fixing the brakes

Moreover they say there is now no problem - but we still hear a chugging noise when we use the brakes

The guys in the service dept are not helpful - only rude and hungry for money

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Freeway Honda:
I've bought a LOT of vehicles in my life and enjoy sharing my experiences here to help others get good deals but I have to say this was my best shopping experience EVER! I just got home from the 85 mile drive from Los Angeles but BOY was it worth it! I just purchased a NBP 2006 EX-P AWD A/T Honda Element and paid $500 UNDER dealer invoice ($20,677.58) plus tax and license and it was a pleasure to take part in the best new car buy I've ever participated in!

Folks, SANTA ANA Honda is the place. What other dealership has the general manager and owner riding around the lot in a golf cart, dressed in a t-shirt and jeans (and driving to work on a monster yellow motorcycle)? How about ZERO. Have you ever seen the GM willing to take a customer on a test drive? AND THIS IS A BIG STORE!! I mean my gf and I saw him near my new E when we first got there and he came up to us and said the car would be detailed soon. We thought he was a lot jockey! Then my contact at the dealership pointed him out and said, oh yea, he's the OWNER! Sensing an opening I invited him to sit down inside at the table I was waiting at and had a long conversation, the result being he came out to my 2004 EXS Element in the parking lot and gave me nearly retail for it (he said, "sell me on it"), so I traded it in. $17500 is what it worked out to be when I took off the new Yakima roof rack, Lund bug and door wind deflectors, carpets, etc. Yea I could probably have gotten five hundred to a grand more EVENTUALLY but Santa Ana Honda made it so damn easy it was worth it. In fact if you factor in my GREAT price on the new EX-P, in effect I did get full retail for my trade! AMAZING. Damon and Ali in the internet department even dealer traded to get my new vehicle. No typical BS that it would cost more if they had to do so. They just searched diligently and got the E and detailed it out and their store even switched all the parts over from my trade, while I waited! And when I was signing the papers not a peep about extended warranties, gap insurance, lojacks, window etching, fabric protection. WOW - how refreshing! I even told the finance guy that on carbuyingtips.com they call his type "lie-nance" managers - he got a kick out of that!

And when in passing I mentioned I was planning to get my wheels chromed the owner took me aside and gave me the name and number of a place to get it done for $100 per wheel, closer to my home. UNHEARD OF. You and I know that dealers always try for a good $800 to a thousand dollar pop (if not more) for chromies!

My girlfriend even remarked, unlike so many other dealers, these guys just "Get it!"

I read the reviews below and have to say that some of them sound like real unsophisticated buyers. I also question if the same ownership was in place when they visited. I NEVER even set foot in a dealership to buy a vehicle until I've worked out the deal over the phone beforehand. I only go cold into dealerships where I KNOW I won't be buying because they charge too much and then it's for the purpose of confirming what model and color I want. Those high priced dealers may call me a "stroke" but I call them a "rip."

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Reason for Visit: Service

I recommend this dealer: No

My Review of Freeway Honda:
Went in for warranty service and my Accord came out worse than when I took it in. Is that possible? I guess so.

Car makes a whining noise from the engine bay now after a warranty transmission replacement, so I took it back. They charged me $95 to lube up some parts and the noise is still there. I get home and my window's stop working for some reason (power windows don't hold up too well against the rain, if they don't work). Noise is getting louder and louder by the day. Now they say I need a new alternator and tell me, "it's just a coincidence that all these problems are happening after our warranty work." I went to my local mechanic, who says it's a faulty transmission they put in (nothing to do with the Alternator they said I needed to replace $400+).

Service is horrible, since they have sales guys working the service department, they try and pressure you. They try to sell you anything and everything they can (related to service) and put you in a very uncomfortable situation. Last time I went, they wouldn't release my car to me because they said they ordered a new transmission already, which I did not authorize. So I had to call Honda Customer Service while I was there, so they can give me my car back. They wouldn't give me my car back... can you believe that? (saying they already ordered parts without my discretion)

By the way, I only went back there because they were familiar with my vehicle and responsible for the services performed on it.

Believe me, it's a nightmare that is really making me reconsider ever buying a Honda. How does an authorized dealer get away with this?

I feel ripped off, inconvenienced and disrespected. If you don't mind feeling that way, than get service work at Santa Ana Honda... I know I never will.

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