Reason for Visit: Sales
I recommend this dealer: No
My Review of Fremont Ford:
If you want to be treated fair prior to, during and after a purchase of a vehicle this is not the dealership! If you want the epitomy of what a car dealership is perceived to be in the public eye, then this is your place. The employee's of the company are respectable and courteous, the management and owners have their own philsophy. I think they forgot their Mission statement of their company.
I purchased a used vehicle from this franchise dealership. They stood behind this vehicle and raved as to what a great vehicle it was and how they only obtain quality vehicles that would represent their dealership. The presentation was positive on behalf of the sales person (Troy) and Finance (Leon). The specifics as set by one of the owners (Mike Pattelo) was pathetic. After completion of financing paperwork, I was presented one key. I asked for a second key and they presumably looked. I was then advised that they did not have one, but I could easily get one made. I assumed this to be a couple of dollars and said it shouldn't be no big deal. I proceeded to the vehicle that I was told would be fully detailed. I did not know that washing a car is classified as detailed. I looked over the vehicle and noticed no cigarette lighter. I ask for it and they looked into and then told me there wasn't one. I should note, this vehicle only had 15K miles on it, and was 1 year old. There was no notations on the vehicle as to any missing parts. Again, I figured no big deal, I will check into it.
To my amazement, I call the manufactuerer dealership for the parts, the key is $35 and to program it is $150. I was never told there was a "chip" in the key. I ask about the lighter and was advised you had to buy the entire unit $40.00. I call Fremont Ford back and the owner (Mike Pattelo) states since he gave me a discount of $100 for floor mats, this should cover the expenses. Dealer floor mats, $75.00. I asked if there was anything they could do or have a sub-contrator who could give me a discount. Response, nope! This is intriguing since Ford has these type of keys for their cars. You would have thought they would have had to use a sub-contractor at some time to make one for a customer. You would have also thought they would have told me how expensive these keys are to be made.
The vehicle was a 2004 Mitsubishi Eclipse (actually sold in 2005). I know it was not a Ford, but Fremont Ford purchased it and then placed it for sale on their lot. It was a product they were willing to represent and supposedly stand behind. They are a franchise dealership that claims to be customer service oriented. This is false. I will not forget the statement told to me by one of the managers who I advised to the situation. "You drove off with the vehicle, so you are on your own". This was 3 days after I bought it.
I guess they should look up the terms, customer service, ethics, integrity, honesty, professionalism, etc.
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