My Review Of Fremont Toyota:
If you are considering purchasing a car from Fremont Toyota, think again. The sales associate quoted me a price for the car, fully loaded with 2 separate $1000 rebates. One for being a new grad and one for paying cash. I was given this price in writing, the vehicle was ordered and was told it would be ready in a week. I was also given the option to finance the vehicle with 0% APR, but still get the $1000 new grad rebate.
The car arrived in 3 days, great! Walk in, cash ready, only to be told the cash rebate does not apply and that if I would like to use the $1000 new grad rebate, I need to finance the vehicle, but not at the 0% APR I was garaunteed, but at a 2.99% interest rate. Turns out the sales person didn't understand the promotion and never spoke with the sales manager before finalizing the price.
I spoke with the sales manager, Abdel Rghai, and described him my situation: that I walked in to the dealership, promised a price for a vehicle in writing, only to be told none of the promotions I was being offered applied. He tried to talk me into financing and basically punished me for wanting to pay cash. He then told me that there was nothing else he could do, and that if I didn't want the car, someone else would be willing to pay for it and to take my business elsewhere.
As I was trying to get advice from my family member during this deal, the sales associate made me feel incompetent by telling me that I should decide for myself instead of having someone else pull strings for me (my family member).
I was shocked that Mr. Rhgai would not uphold the promotions that I was offered in writing by the sales associate. This dealership is greedy and it is obvious the customer does not matter at Fremont Toyota.
Shame on you.
Was this review helpful to you?
Yes | No
4/9/2013 12:24:39 PM
I would like to sincerely apologize for the negative experience you encountered while visiting Fremont Toyota. We strive to provide everyone who walks through our door with quality customer service and it saddens me that this wasn't the case for you. I would be extremely grateful for the opportunity to discuss these issues with you in person. Please contact me at the email below at your earliest convenience so we may remedy the situation. I look forward to hearing from you soon.
Customer Relations Manager,