Friendly Chevrolet of Puyallup

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: 2

My Review of Friendly Chevrolet of Puyallup:
Friendly Chevrolet has been the most pleasant car selling / buying experience I have ever had. Michael and Sara made every possible effort to help me and smooth out the transaction. Sara went above and beyond to help me and followed through with each and every one of her promises. I was an out of state transaction, so trust was critical. I am absolutely comfortable recommending them to anyone, I simply cannot rate them high enough!

Shane F
San Diego

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Brandon Raymond

My Review of Friendly Chevrolet of Puyallup:
Everyone at this dealership is very "Friendly" Brandon is always on top of what my vehicle needs and does not try to pressure me into getting it done that day. He is kind and very helpful. This dealership have, in the past, had a customer appreiation night with food, games, and things for children. Makes me think they are family oriented.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dawn McStine

My Review of Friendly Chevrolet of Puyallup:
I just bought a Malibu from another dealer and had to bring it in to Friendly Chevrolet for service twice. I knew I would pay a little more because it was a dealer but I wanted it done right. Dawn was more than helpful and made me feel good about my services done there. She made me feel so comfortable about bringing my vehicle in that I took it in again. I will never take my car anywhere else.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dawn Mcstine

My Review of Friendly Chevrolet of Puyallup:
Dawn was extremely friendly and made me feel comfortable coming to this dealer. This was my first experience with Friendly and I will be back for my service needs. The oil change took longer than I would have expected and I didn't get a cash wash or a vaccuum but I am told if I join their service club I will get that in the future.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dawn McStine

My Review of Friendly Chevrolet of Puyallup:
I was quoted very straightforward prices for specific services and that is what was presented to me. I was very pleased with everything, and the Service Consultant was first class.

I have a 2005 Chevy Suburban and it is at 100k miles. I had all the lubricants changed in drive line as well as a seal replaced in the front differential. The prices all seemed fair for the work done, and the car was returned washed and vacuumed.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jerry Graham

My Review of Friendly Chevrolet of Puyallup:
My great friend and saleman Jerry Graham called me to test drive the 2010 Camaro. I bought several cars from Jerry when he worked at HIATTE PONTIAC. Jerry has always been a fair and caring person who wants his customer to be satisfied. He never lied about the car or played tricks with me to sell me the car. Honesty is Jerrys' middle name. An honest Joe is what I want when I go to the dealer. Jerry also is flexible to create a deal that is beneficial for the dealership and the customer. If the deal didn't work, he would tell me that I can try later. When I visited Jerry on Sunday last week, it was a joy to see that Jerry smile and sincerity. I called HIATTE my family and it felt good to be in a dealership where you feel like you are at home where when I buy a car, I will get a good product and don't feel like I've been ripped off. Jerry allowed me to get a real test drive of the car and I will get the car if my wife will let go of the money. I think my GTO is worth more as a trade in and the price of the CAMARO is too high. I like the cleanliness of the dealership and the condiments. I know 3 employees at the dealership from HIATTE and felt that a hand was being extended for me to buy a CAMARO and would be given a good deal. The most important thing for me is that I would buy a CAMARO is not a maintenance problem. I love the car, which I feel is a 9 out of 10 - the car hesitated badly when I gave it a large throttle. Maybe, I need to test drive it again to make sure it was not a mechanical problem(The car was automatic).

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan, Dwayne, Sean, Michael, Mark

My Review of Friendly Chevrolet of Puyallup:
10-11-09 Dan helped us look at all the rigs in the lot of the type I was looking for. He was very knowledgeable of the vehicles and the attributes of each one. Dwayne helped put the deal together. Sean helped to finalize it. Then we talked to Michael the IT guy with some suggestions we had about the web site. Mark did the finance paperwork and we were on our way. Good crew, Very helpful, very friendly and low pressure. Overall a good experience and I felt like it was a good deal for us. I would feel good about sending my freinds or family in to see these guys. I have a few more things to get done to my new vehicle so I'll let you know how that comes out in the "service after the sale" report.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dawn McStine

My Review of Friendly Chevrolet of Puyallup:
I have been using Friendly Chevrolet for service of my GM Sierra pickup for quite some time now and will continue to do so. Friendly Chevrolet is very professional when it comes to taking care of their customers. Service is always easy in and easy out. The service department is innovative. The above rating speaks for itself.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Rector,Joseph Dennis,Sean Kirby

My Review of Friendly Chevrolet of Puyallup:
Sales staff and finance director were both friendly and knew their business. They were able to work with me on fixing the few things that were wrong with the car, and listened to my concerns. Overall, a very good experience. I would recommend this dealership to friends and family.

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Mike, Jerry

My Review of Friendly Chevrolet of Puyallup:
During the process, after being referred to another salesman, I was told that they had found me a good price on a truck. My wife and I had not been shown the specs for the truck. Upon review, the truck had very few of the features that I had told the original salesman were "Must Haves" I told the salesman that we were not taking that truck and left. It felt like ppl were more interested in selling me A truck, not the Right truck for me.
After I had started the process to purchase the truck I ended up getting, it was discovered that Friendly Chevrolet had apparently already activated my GMS # from my father. Needless to say, I found this quite shocking. To activate it for a truck I hadn't been asked about was bad enough, but to not even tell me they had activated it? I find that to be very unprofessional.

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