Earlier in the month of June I wrote a stellar review of the Sales Team of Frisco Dodge which I now must "Retract in Warning" due to the conclusion of a recently purchased factory ordered Challenger 392 vehicle on June 29th. Once my newly order vehicle came in and the financing stage took place all ethical honest salesman ship went to "xxxx in a hand basket". I requested 84 month financing approval before the delivery to estimate my down payment, I have another vehicle I need to purchase a Jeep Grand Cherokee for my college daughter next spring. I was told by one of their Sales Managers due to my credit score, which was over 700, that the best rate available to me from the lender was 4.66% a week before the car came in for delivery from the factory. I then suggested to him that I should personally seek out my own lending because I have had lower rates offered in the past 5 years with 3 previous New Dodge purchases without any question of my credit being an issue. However I was advised in the sincerest way, by that Sales Manager that "only our dealership can get you the best rate possible because we do so much volume business with these lenders everyday and have a special business relationship with them, and going direct yourself will only end up with a higher rate than the one now offered and I would only be wasting my time".
So being the ethical trusting business man and Decorated Veteran I am, I took him at his word as being truthful and did not give the rate he offered another thought. Then when the car came in from order and I got into the financing office with their Finance Manager he said the same thing but with a twist.... differently, my daughter a Psychology Major working toward her Masters degree at UT Southwestern caught his statement then, as being different than the one given just a week before when the Sales Manager had deterred me from seeking out my own financing in discussion about getting a lower available rate. Pressed for time, I signed the paperwork and bought the car along with very unusual pressure to buy (3) different extended warranties, one that cost $1,820 needed due to what was described as the 3 complex computer systems in the Dodge 392 Challenger that may fail at sometime in the future, making me think why would Dodge design a defective vehicle that requires additional warranties within the first 7 years of ownership? But I purchased the warranties with his assurance that I could request a refund if I changed my mind. Then after the weekend I bought the car I called "The Mechanic Extended Warranty Company's" service center and found it to be in Monterrey Mexico, where I was on hold for over 25 minutes just to speak to someone in customer service who said I did not have a warranty in the system!
Now back to the financing issue, making any false statements of material known fact when dealing with money, or property is the very definition of FRAUD. The absolute best rate that both the Sales and Finance Manager said was available to me at 4.66% due to my credit, was a blatant lie. I called the Credit Union where they financed the vehicle after the weekend, just two business days after the purchase date and found out that if I applied through them directly with them looking at my credit application on file from the Frisco Dodge Dealer I would have received rate of 3.46% for 84 months with no application fees! That over the 84 months of the loan is a savings of over $3,000!
I further found out that the dealer after getting the approval for me before the vehicle had arrived at the dealership, and rate announced to them from the Credit Union of the available 3.46% marked it up and sold the note back to the Credit Union for a fee plus to spread rate of the difference between the 3.46% and 4.66%, intentionally and falsely misinforming me not once, but several times, by two different Frisco Dodge Managers. Lesson leaned, I should have trusted my first instincts of taking the time to apply for my own financing when the rate of 4.66% sounded far to high for my income and credit score. But I am happy to say that once the Credit Union Management found about about the multiple misstatements and all the false communications provided to me by the Frisco Dodge Team regarding the financing in this transaction they stepped up for me and are now in the process of rewriting the note at the lower qualified rate of 3.46% for the 84 months. Thank you Credit Union for your ethical Customer Care!
That is not all, I have now for the entire week since taking possession of the new car sent seven (7) separate emails to their New Car Sales Director to cancel all three of the warranties purchased after finding out the one with The Mechanic Service Contract is customer serviced out of this country, and the others upon closer inspection and research are basically useless to me for what they covered or protected and still have no response from him on this matter. Warranties purchased at Auto Dealerships by law are refundable and cancel-able upon written request by the consumer, I have been told by both the Texas Attorney Generals Consumer Complaints Office and The Texas Motor Vehicle Enforcement Division in Austin, of which this morning I have filed complaints to both about this whole mess of a new car purchase from Frisco Dodge.
While the Service Department at Frisco Dodge has been great with my last vehicle purchase now one (1) year later, if it takes deceptive sales practices and direct lies to simple questions to purchase a vehicle I can no longer recommend this dealership to anyone..... "Caveat Emptor" (Latin phrase for, Let the Buyer Beware). I am certain that other Dodge dealerships in the Dallas / Ft Worth area have both ethical sales practices rather than thinking the consumer is stupid or uneducated and won't find out the truth, which inevitably always comes to light in business. Do your due diligence before you buy a Dodge, to find the dealer you can trust, I myself even if they now offered me a FREE vehicle after this experience to go back to Frisco Dodge would not even consider accepting it, for fear that something hidden and supposedly unknown to me would be wrong with the offer.
BD McGann / Prosper, Texas