DO NOT WASTE YOUR TIME!!
If you read my review, you'll see the salesman said it wasn't a hard inquiry when we were ready to finance, so not only did he lie to me about that, but they did FIVE hard inquires. Please please please don't waste your time here, they are not honorable people.
Long story short: they will mislead you as much as they can, and then get defensive when you call them out on it.
My fiancé and I were here on 2 separate occasions looking to buy a jeep Cherokee. We worked with a man named Adam who used the fact that he was new as an excuse for everything. (I understand what it means to be new and not know everything, if that's the case, then find someone who does know.)
First issue: online they are advertising a 2016 jeep Cherokee with $49 down and $299 a month for 84 months. Asked about this deal to several different people and none of them have any idea what it is or the terms/details.
Second issue: We got to the point where they offered financing and informed us that it wouldn't effect our credit, which was a lie. I can immediately see a hard inquiry on my credit report.
We came in and met Adam on Saturday, we left that day without deciding and told him we would come back. He was obviously disappointed that we didn't buy the car he showed us that was way out of our target price range, but we chalked it up to being tired and visited again today ready to try a couple more different models and purchase. We made an appointment and had to wait 10 minutes for him to come over. Then he helped us and it took another 20 minutes for him to bring us the car we wanted. (I understand that it takes awhile though, so we weren't frustrated at this point.)
As we get in to take it for a test drive, he mentions needing to hurry this along so he can get to his other customers that are waiting there. He didn't seem irritated during the ride, but as soon as we got back he ran off and told us he'd be back in a minute. (While we waited, we explored the outside and saw a huge dent in the side.) After waiting for another 20-30 minutes, he hands us off to another gentleman. (We are still not irritated at this point.) We take the next salesman outside and show him the dent. His solution is that we bring it back and have them fix it rather than take some money off the price. (This means I have to drive out of my way on a day off and sit there for 1-2 hours while they fix it.) This wasn't a breaking point for us, so we continued with the process.
They convinced us to try their credit vs using out outside source (which dinged our score even though they said it wouldn't.) While we do this, the second salesman goes off to form an offer for us. We finished the credit application and had to wait another 15-20 minutes until he finally came out. Then he goes over the paper, which is $2000 more than their price on the website because of the "Frisco protection plan" ($1000) they put on all their vehicles. I think it's great, and worth the price, but it's very misleading to put a price on their website that isn't the actual price. (I even mentioned this price to them and they didn't say anything about the extra protection plan.) The other $1000 is a rebate they don't give you if you finance through someone else. My fiancé tells him we want $2000 more off the price of the car not including taxes. He gets an attitude with us and says "You want me to take $7000 grand off MSRP?!" And I said "I want you to honor the price on your website."
We inform him that the price isn't where we want to be, and tell him where we need to be. He gets defensive and slightly unprofessional with us. (I'm ready to leave at this point because I will not be treated by someone that way when I'm about to give them a sale. My fiancé convinces me to stay and see what they come back with.) 10 more minutes of waiting and he comes back with the down payment we want, but $80 extra a month on the payment. He also claims that my outside source APR is way above what I was told it was and that this is the best deal they can do. I show him my pre-qualification letter on my phone and he asks to take it back to his manager again. At first I agreed, but at this point I was very tired and sick of waiting around, so I told him no thank you and that I wanted to leave. He wanted to try and talk to his manager again so he left. I asked my fiancé for the keys so I could go lay down in our car.