I regretfully have to write the following review because of a poor Service experience:
So I bought a used car (2012) the weekend before last and noticed it was leaking something by my front-passenger tire.
When I went back last week to finish my papers, I mentioned it to one of the guys and they said it's probably just water from the AC condensation and to check it out.
I checked it out when I got home and it was oily, plus I dripped water next to it just in case and the leak puddle was darker than water.
So this Tuesday I call them and ask if I can bring my car in or do I have to make an appointment.
I was told to just bring the car in because there were a lot of open spots that afternoon.
I bring my car in and I get directed to Dane Jensen who was texting at his disk and wouldn't acknowledge me until he was done.
I explained to him something was leaking from my car and it wasn't water. He told me oil can leak with the condensation and that it was normal - later I learned that it's not so normal!
Then I hand him the slip I was given and he asks if I made an appointment.
I explained to him that I didn't have one because of what I was told on the phone.
He told me he didn't know if they have a spot for me and then I let him know I was told there were spots. He told me I needed to make an appointment.
I didn't wanna fuss so I was cooperative, made the appointment, and went on my way.
Today was my appointment date.
I show up at my appointment and Dane is out to lunch so I get directed to Frank. Frank was nice. I explained to him there is oil leaking and that I didn't know where it was from. I mentioned that I was told oil may leak from the condensation so it may be that but he said oil shouldn't leak from there. So now I don't know if Dane was being honest or maybe didn't know or if Frank is the one who might not have known but the information was conflicting.
I leave my car there. Frank says they'll call in about 3-4 hours.
After 4 and a half hours, no one called. So I call and learn the car was ready.
I go to pick it up and the sheet says they found no leak coming from the car.
I go to see Dane about it and he says they found no leak. I bring up that it could be oil in the AC condensation and he said that was normal. They didn't even check my AC condensation.
As I was leaving, he said he tried calling me but that my voicemail wasn't set up.
I got not calls but I know I have my voicemail setup because I've been getting voicemails this week from other calls. They have my phone number on file (it was on my sheet too) so I'm guessing Dane called the wrong number or didn't call at all.
Worse part is that I've been researching oil in AC condensation leaks and what I'm learning is that AC condensation should be water (with no oil). Maybe some dirt in there but there shouldn't be a slick, oily content to it which is what my puddle was. So all in all, I may still have a problem based on what I'm seeing with my car, they didn't even look at it, and everyone's time may have been wasted.
I didn't give them a 1-star only because I hope this was a fluke and that next time I will have a better experience with them.
I Recommend This Dealer:
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