How we ended up at Frontier is an entire odyssey unto itself -- I'm just very glad we did. I started out using the Edmunds program, which opened the floodgates to virtually all Toyota dealers in Southern California! In the span of a couple days, I was receiving calls and emails from Longo, Hamer, Simi Valley, North Hollywood and Downtown LA.
What ultimately sold me on Frontier was #1, participation in the Costco Auto Buying Program. That led me to Jeff Johnson, a true prince and fine human being who became my contact person throughout the entire purchasing experience. He helped me pick out the perfect car for my wife, guided me through a painless series of choices and options, thanks largely to the wisdom of the designers of the 2014 Corolla. Once we knew the model (S) and features (driver's convenience package) - the only tricky part was nailing the colors and waiting to see that my wife indeed liked what we had chosen.
Financing is financing - you have to keep your wits about you. But I must say that Norm made me a happy man by working to meet our criteria by getting us genuine Toyota backing. Although we already had 5.49 locked in through our credit union, we came in during a spring sales event that offered rates as low as 1.9%. We understood upfront that a term as long as 72 months would not qualify for the bottom rate, but I felt that the 3.9 we received was more than fair and honest.
Speaking of which, our deal was complicated by a trade in that we hadn't fully paid off. Once again, Frontier gave us great value and removed the hassle of having to list the vehicle ourselves. I had a number in my head and they met it. This just made the whole process as painless as it could have possibly been.
Finally, I have to go the extra mile and commend the post-sales team led by Sanjay Gupta, the enthusiastic head of sales. He let us know in no uncertain terms that the whole Frontier team stood behind us. He answered all questions about the buying experience, guided us through our odd questions about Entune and the alarm system we bought in financing. He even made sure we spoke to a care specialist who taught us how to treat the paint/wheels/interior and keep our car looking showroom terrific.
There is one final point/issue that I wish to be very clear on. Search the internet for "Karr alarm" and you will receive lots of confusing information about whether you should agree to have this activated on your new vehicle. Upon consideration, we said yes. Then I spent the next 48 hours debating the wisdom of my choice. Let me assure you that I am relieved that I did.
Louis, the on-site Karr tech was a great guy to talk to about the programming and settings. We LOVE how the unit integrates with our system and allows us to keep only the original Toyota fob for activation. Since we have a push-button/keyless start, this removes all the hassles of an additional trigger. Also, it's great knowing that Frontier stands behind Karr and that we can find Louis whenever we have more questions. So far, the settings are perfect. We activated passive mode and have received no false beeps, whistles or alarms. The starter kill works. It's been absolutely spot on. And oh -- calling around Southern California convinced me that I couldn't find a comparable unit to work with my new 2014 Corolla anywhere near the price. So yeah, thank goodness I said yes.
A final bonus, if you need one, is that Frontier has an online parts site with rates comparable to national competition. The best "part" is that we can pick up anything we order at Frontier and avoid the shipping charges! With Saturday service and a staggering workbay that looks like something out of Pixar - these guys look like they've come straight from central casting. Whenever I walk in, I feel like I'm being filmed for a Toyota commercial.
After dealing with almost every Toyota dealer in Southern California, we feel fortunate to have ended up at Frontier. We hope the next 10 years will back up this initial experience. But we feel so confident that we even discussed buying an FRS instead of the Subraru BRZ, just because we LOVE the way Frontier Toyota took care of us.
We hope your trip is equally as rewarding.
Bryan & Julie
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