Fullerton Chrysler Jeep Dodge & Ram

I recently brought my Jeep in for service and George did an incredible job of communicating step by step all the key information. This was very much appreciated and made for a great experience ! Thank you an incredible job of communicating step by step all the key information. This was very much appreciated and made for a great experience ! Thank you ! More

Dropped off my vehicle and explained that the oil cooler will need to be replaced and wanted a complete inspection done. After about a week I was told the engine would need to be replaced. I didn't understa will need to be replaced and wanted a complete inspection done. After about a week I was told the engine would need to be replaced. I didn't understand why they thought the engine was blown when I was able to drive it. I felt I was being pushed to make repairs that wasn't needed. I will make sure that everyone knows how I was treated at your dealership More

I needed tires right away before snow. I went through express service Nicole helped me get the tires and installed the next day. They were very nice and helpful as always I went through express service Nicole helped me get the tires and installed the next day. They were very nice and helpful as always More

The service was complete in a timely manner. I had general maintenance (oil change/tire rotation) along with a few recalls corrected. Giancarlo was very informative and kept me updated and what I had general maintenance (oil change/tire rotation) along with a few recalls corrected. Giancarlo was very informative and kept me updated and what was being complete and when my vehicle was ready to be picked up. More

George-service advisor is fair and doesn’t try to up sell you on stuff. I appreciate his honesty. Repair cost straightforward. you on stuff. I appreciate his honesty. Repair cost straightforward. More

I have to thank service advisor Kevin for a wonderful and speedy customer service experience. My 2003 Jeep Liberty (167,550 miles) was towed into the dealership at the end of the business day on Tuesday with speedy customer service experience. My 2003 Jeep Liberty (167,550 miles) was towed into the dealership at the end of the business day on Tuesday with a failed water pump. First thing Thursday morning, Kevin called me with an estimate for the repair. First thing on Friday morning he called to say that I could pick up my vehicle. That's a little over two business days to have a towed in vehicle repaired which I think is quite speedy. Thanks again. More

I would like to recognize Service Advisor, Kevin, for the outstanding customer care he provided managing the repair of my 2023 Jeep at Fullerton CDJR. My wife is disabled and I am the primary caregiver. I d outstanding customer care he provided managing the repair of my 2023 Jeep at Fullerton CDJR. My wife is disabled and I am the primary caregiver. I discussed my situation with Kevin and asked him to do what he could to address the repair of my car in a timeframe that would enable me to continue to provide the care my wife needs. At the time my car needed repair the service department was extremely busy. Kevin prioritized my request in scheduling and worked with a service technician to repair my car. I came to the dealership late in the afternoon. The very next day my car was repaired and I was able to pick up my car. The service Kevin and the service technician provided was exceptional. More

The worst experience with service I’ve ever had on any vehicle of any make, EVER. Not responsive. Dismissive. Unhelpful. Passive. Not a bit proactive or supportive. Unprofessional and required multiple v vehicle of any make, EVER. Not responsive. Dismissive. Unhelpful. Passive. Not a bit proactive or supportive. Unprofessional and required multiple visits for a repair that won’t fix the problem. At this point, I’m hoping to receive assistance in replacing the vehicle as it has been a nonstop issue from day one and it’s only 6 months old. You would think they would be eager to help resolve the problem but instead, they don’t return phone calls, claim there isn’t a problem, and completely you the “run around”. They don’t provide status updates and let the car sit days without giving me any insight. Beware. This is a terrible place for service. More

My gladiator went in for regular service(oil change tire rotation). Service was done in a very timely manner without any issue. My service advisor Nicole was excellent. She explained the service and future rotation). Service was done in a very timely manner without any issue. My service advisor Nicole was excellent. She explained the service and future things that would be needed. She was so pleasant and informative. Very professional. I will not hesitate to go back for any further service. More

Just had my first experience with this dealership as we live 2 hours away. They had the car that I was searching for.... Alex Desmelyk made the experience perfect! The entire staff was quite professional live 2 hours away. They had the car that I was searching for.... Alex Desmelyk made the experience perfect! The entire staff was quite professional. Absolutely recommend. And a shout out to my fellow volunteer firefighters.... Alex is a member of our family! More