I purchased a brand new vehicle from Fury Motors in October 2014. A few things have mechanically failed over the past 10 months such as a tire needing to be replaced and a blinker light going out. Each time I contact their parts and service departments I get shuffled around to various people of which some know what they are talking about and some don't. Example- at 5K miles I had to have a tire replaced. Some tire shops were saying I needed all four new tires but I called Fury and they said that was not true. I could get one tire only if the tread depth was above a certain wear level. I took the car in. The tread depth was above the level I was told but the Servicer manager, John, said I needed four new tires or I would void my warranty. That same day another manager over-ruled him and said I could get just one tire. So I went forward with the tire purchase. After being quoted almost $400 for one tire I went online and found it for almost $150 cheaper. I brought this to Fury and questioned as to why I was being gouged on the price? Reluctantly they lowered the price but charged other fees which I was not aware of. Recently the passenger front blinker light went out at 8,000 miles and I am well with in my 12 month/12,000 Mile warranty but each time I contact Fury about looking at something or getting in for an appointment I am shuffled around to several receptionists, parts and service departments. I was told that to replace a light I would have to see an electrical technician so they could do a 1 hour diagnostic test. The technicians apparently leave at 3pm every day with no weekend hours which is inconvenient because I work until 3:30 each day. Why would an electrical technician be needed to replace a light bulb? I have actually replaced lights numerous times myself and I am no electrician technician. What lengths do I have to go to get this dealership to fix something that is covered under warranty? I went for 3 weeks without a blinker because I couldn't make their appointment times. I called again and spoke to various other people that all said something different again. Some even told me I should drop my car off and rent a vehicle for the day. I am paying $55K for my current car. Wouldn't you think if something is covered under warranty I would get a free loaner? After disputing with them over several weeks/hours I was told that they actually have technicians that stay until 4:30 and that if I brought my car in by 4pm then they would replace the bulb- no electrical technician needed. This place is not so customer friendly. The purchasing experience was good which is why I gave a two star rating but the parts and service departments are horrible. I hope nothing major happens to the car while under warranty because they cannot even address a simple light bulb being replaced without a hassle.
I Recommend This Dealer:
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