Future Nissan of Roseville

Reason for Visit: Sales

I recommend this dealer: No

My Review of Future Nissan of Roseville:
I have given a low rating because I feel that this dealership did not negotiate in good faith. The quote and terms I was goven over the phone were nothing like the horrible terms I was given at the dealership. I would never return. This operation is a bait and switch. They get you in and then change the deal. I would never return. I did not buy.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Future Nissan of Roseville:
This dealership does not offer a 72 hr cool off period and does not guarantee their cars. I purchased a used vehicle from them and changed my mind on the car within 24 hrs and they attempted to charge me in excess of $1200.00 to return the vehicle after putting more than that down. They took advantage of the fact I was a young female who was inexperienced with car sales.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Future Nissan of Roseville:
these guys are completely liers.
1) first lie they told me that sticker price is invoice price not msrp
2.5) they didnt even give me the discount the car maker was offering to previous year models.
2) they said full auto insurance does not cover theft, so asked me to go with thier extended warranty.
3) they show wrong calculations.
4) they will call a insurance agent who will give insurance for 320$ for one month.
5) they dont treat you well if you dont buy after the discussion

complete cheaters. dont believe them what ever they say.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Future Nissan of Roseville:
BEWARE OF ~FUTURE NISSAN~! IN THE ROSEVILLE AUTOMALL IN CALIFORNIA. WE BOTH EXPERIENCED UNPROFESSIONAL AND BITTER TREATMENT WITH THE SERVICE DEPARTMENT WHICH COMPROMISED THE PLEASURE OF OUR NEW XTERRA PURCHASE. WE HAD TRUST THAT THE SERVICE DEPARTMENT COULD HANDLE THE ADDITIONAL $4000 IN OPTIONS. WE WERE WRONG IN EVERY WAY. WE ARE WARNING CUSTOMERS NOT TO GO THERE.

MOST SINCERELY ~
BARBARA & MICHAEL FLORENTINE,

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Future Nissan of Roseville:
We strongly suggest you NOT go to FUTURE NISSAN. Unprofessional and Rude to us, of course AFTER the sale. ~Most Sincerely, Michael and Barbara Florentine

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Reason for Visit: Service

I recommend this dealer: No

My Review of Future Nissan of Roseville:
Rude. Our viable concerns were no concern to anyone at Roseville Nissan. Their mistakes took what began as a good experience of buying a new Xterra completely away from us. If we could we would return the truck and go else where. ~ Most Sincerely, Barbara & Mike Florentine

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Reason for Visit: Service

I recommend this dealer: No

My Review of Future Nissan of Roseville:
Rude. Our viable concerns were no concern to anyone at Roseville Nissan. Their mistakes took what began as a good experience of buying a new Xterra completely away from us. If we could we would return the truck and go else where. ~ Most Sincerely, Barbara & Mike Florentine

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Reason for Visit: Service

I recommend this dealer: No

My Review of Future Nissan of Roseville:
Dear Nissan Consumer Affairs:

The following email has been sent, return reciept for the last 2 days with NO responses what so ever.

Could the person who pledges to true customer satisfaction assist us in ours.

EMAIL:
Dear Steve Pleau, Paul Laser , and Brandon Burnsed, Future Nissan, Roseville, California:

My wife and I bought a bran spankin new 06' Xterra on New Year's Eve 2006. We called the service dept. on Thursday, to scheduled an appointment for Friday 9am to install the Lo jack, another alarm and Xzilon. My wife was told to expect 5-6 hours perhaps two days because of the schedule. Later that afternoon we brought the vehicle in for the additional $4,000 + package of Alarm, Lo Jack and Xzilon installation per due bill. Barbara left early from her new job and I woke up early as I work graveyard. We brought the vehicle in when we did because we live darn near Elk Grove, and with both working opposite hours makes for a 9 am drop off most difficult. We were checked in and good to go. On 1-6 we got a message from Jim Fell telling us that the Xzilon had been applied and that we could come pick it up and reschedule an appointment for the Alarm and Lo Jack because these items were not scheduled.
Instead of bringing our New Truck home on Saturday... expecting a job well done, the service department fell way short of reasonable expectations. Monday was truly a customer satisfaction melt down. Promises of "we'll make it right", "we want you to be happy" , an offer for a free detail (which is insulting, since that's what the Xzilon should've included right?) as well as getting transferred from dept. to dept. were at best false hopes and frustration for the entire day. Long Distant charges to boot! So here it is 5 days later and we finally have our truck back. Now the concern is... have we had the best service in installations and applications possible. The bottom line... We want to be happy having bought a new truck from a local business. We would love to have back that great feeling of the bran spankin new purchase. However Future Nissan has had our truck longer than we have, and that bran new feeling has been compromised. We wait for your move. I know it's not much but Mike would love the Tow Package for the Xterra. It would help to good deal to mend the disappointments and locking horns that especially took place today. In addition, we've not yet received the Xzilon Warranty information, the Retractable Cargo Cover, the Ajustable Cargo Organizer, nor the $1000.00 cash rebate, which is in addition to the 4% financing choice.

Our complaint may not be as important to you as it seems to us, however, how the company handles it should be.

Call us ASAP to resolve this before more time goes by.

Most Sincere, Michael and Barbara Florentine

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Reason for Visit: Service

I recommend this dealer: No

My Review of Future Nissan of Roseville:
Nissan Consumer Affairs

Good hour to you: The following email has been sent, return reciept for the last 2 days with NO responses what so ever.

Could the person who pledges to true customer satisfaction assist us in ours.

EMAIL:
Dear Steve Pleau, Paul Laser , and Brandon Burnsed, Future Nissan, Roseville, California:

My wife and I bought a bran spankin new 06' Xterra on New Year's Eve 2006. We called the service dept. on Thursday, to scheduled an appointment for Friday 9am to install the Lo jack, another alarm and Xzilon. My wife was told to expect 5-6 hours perhaps two days because of the schedule. Later that afternoon we brought the vehicle in for the additional $4,000 + package of Alarm, Lo Jack and Xzilon installation per due bill. Barbara left early from her new job and I woke up early as I work graveyard. We brought the vehicle in when we did because we live darn near Elk Grove, and with both working opposite hours makes for a 9 am drop off most difficult. We were checked in and good to go. On 1-6 we got a message from Jim Fell telling us that the Xzilon had been applied and that we could come pick it up and reschedule an appointment for the Alarm and Lo Jack because these items were not scheduled.
Instead of bringing our New Truck home on Saturday... expecting a job well done, the service department fell way short of reasonable expectations. Monday was truly a customer satisfaction melt down. Promises of "we'll make it right", "we want you to be happy" , an offer for a free detail (which is insulting, since that's what the Xzilon should've included right?) as well as getting transferred from dept. to dept. were at best false hopes and frustration for the entire day. Long Distant charges to boot! So here it is 5 days later and we finally have our truck back. Now the concern is... have we had the best service in installations and applications possible. The bottom line... We want to be happy having bought a new truck from a local business. We would love to have back that great feeling of the bran spankin new purchase. However Future Nissan has had our truck longer than we have, and that bran new feeling has been compromised. We wait for your move. I know it's not much but Mike would love the Tow Package for the Xterra. It would help to good deal to mend the disappointments and locking horns that especially took place today. In addition, we've not yet received the Xzilon Warranty information, the Retractable Cargo Cover, the Ajustable Cargo Organizer, nor the $1000.00 cash rebate, which is in addition to the 4% financing choice.

Our complaint may not be as important to you as it seems to us, however, how the company handles it should be.

Call us ASAP to resolve this before more time goes by.

Most Sincere, Michael and Barbara Florentine

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Future Nissan of Roseville:
Michael has always worked with me in getting the service needed. If I was in a financial bind and couldn't do everything at once he would give me the best recommendations at the time. They guys in the service department treat me well and don't speak to me like I'm a "dumb female". And I trust what they tell me because I usually go get a second opinion and end up hearing the same thing. They are comparable in pricing and I only rated the quality of work a 4 because really...what can I really know? I know that I never have to take the car back after a service because it wasn't done properly like on Honda dealership on Auburn blvd that I bought my first car from and thought I had no brains because I was female.

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