Reason for Visit: Service
I recommend this dealer: No
My Review of Future Nissan:
Dear Nissan Consumer Affairs:
The following email has been sent, return reciept for the last 2 days with NO responses what so ever.
Could the person who pledges to true customer satisfaction assist us in ours.
EMAIL:
Dear Steve Pleau, Paul Laser , and Brandon Burnsed, Future Nissan, Roseville, California:
My wife and I bought a bran spankin new 06' Xterra on New Year's Eve 2006. We called the service dept. on Thursday, to scheduled an appointment for Friday 9am to install the Lo jack, another alarm and Xzilon. My wife was told to expect 5-6 hours perhaps two days because of the schedule. Later that afternoon we brought the vehicle in for the additional $4,000 + package of Alarm, Lo Jack and Xzilon installation per due bill. Barbara left early from her new job and I woke up early as I work graveyard. We brought the vehicle in when we did because we live darn near Elk Grove, and with both working opposite hours makes for a 9 am drop off most difficult. We were checked in and good to go. On 1-6 we got a message from Jim Fell telling us that the Xzilon had been applied and that we could come pick it up and reschedule an appointment for the Alarm and Lo Jack because these items were not scheduled.
Instead of bringing our New Truck home on Saturday... expecting a job well done, the service department fell way short of reasonable expectations. Monday was truly a customer satisfaction melt down. Promises of "we'll make it right", "we want you to be happy" , an offer for a free detail (which is insulting, since that's what the Xzilon should've included right?) as well as getting transferred from dept. to dept. were at best false hopes and frustration for the entire day. Long Distant charges to boot! So here it is 5 days later and we finally have our truck back. Now the concern is... have we had the best service in installations and applications possible. The bottom line... We want to be happy having bought a new truck from a local business. We would love to have back that great feeling of the bran spankin new purchase. However Future Nissan has had our truck longer than we have, and that bran new feeling has been compromised. We wait for your move. I know it's not much but Mike would love the Tow Package for the Xterra. It would help to good deal to mend the disappointments and locking horns that especially took place today. In addition, we've not yet received the Xzilon Warranty information, the Retractable Cargo Cover, the Ajustable Cargo Organizer, nor the $1000.00 cash rebate, which is in addition to the 4% financing choice.
Our complaint may not be as important to you as it seems to us, however, how the company handles it should be.
Call us ASAP to resolve this before more time goes by.
Most Sincere, Michael and Barbara Florentine
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