GLOBAL AUTO MALL

Reason for Visit: Sales

I recommend this dealer: No

My Review of GLOBAL AUTO MALL:
This was a big waste of time. Mike called me back to cake a deal but they never even bothered to make a counter offer. A big talker with no follow through. Skip them!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of GLOBAL AUTO MALL:
I bought a new Hyundai Azera here several months ago. I was referred to this dealer through COSTCO, but contrary to the COSTCO instructions, they handled me as a traditional 'up" for the saleperson, and I had to insist on seeing the COSTCO price and the manufacturer's invoice during negotiations. I got a very good price, but I had to really work for it. When it came down to a $2000 difference, they shopped my trade (a clean Saturn with a lot of features) to other dealers and gave me a very good trade in price. I suspect that they arranged for the Saturn dealer a block away to take it instead of going though a wholesaler. I shopped at Towne Hyundai first, and saved almost $10,000. See my review of Towne for details.

This dealer is owned by a lawyer, and has at least twice the paperwork I have experienced at any other dealer. It took two hours after I agreed to buy the car to leave the dealer.

Global is a high volume "system sale" dealer, where they use high pressure tactics to try to extract every penny they can from you at every stage in the process, so I would not recommend them to anyone who was not thoroughly prepared.

They have a very ugly plastic dealer badge--be sure to tell them not to put it on your car!

They put inordinate and I thought inappropriate pressure on me to rate them highly when I was surveyed by Hyundai. The sales manager, the salesman, and a woman who called on the phone after the sale all described the survey and asked me to give them the highest rating in every category, and to call them if there was any reason I thought I could not do that.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of GLOBAL AUTO MALL:
sales guys (Roman) are ok. but if you go for financing, they add lot of optional items by misleading you with fine print. this will cost you lot of extra money since they add up to the amount to be financed. if you go back to cancel these options, they make you run around. they give misleading statements so that you will not cancel the options. they behave rudely. when i requested to be treated like a customer, Marco told me that since they sell so many vehicles everyday and they do not care about me or other customers.
when my car got into an accident & got totalled, i bought the car from another dealer & it was a pleasant experience. i have to buy another car for my wife in the next few months & i will not go to Global ever in my life. i will not recommend this dealer. custom relations director & general manager seemed to be helpful but probably did not take action against these guys. i complained to manufactuer (Hyundai) during a survey. but again i did not see any action from them.

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