Gaithersburg Mazda/Isuzu

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Gaithersburg Mazda/Isuzu:
I have been coming to Gaithersburg Mazda to service my Mazda6 since I purchased it in 2005. They are very good at communicating in a way that even I could understand. My mazda now has 86,000 miles on it and I have not have to do anything major to it. All the maintenance work has been done at Gaithersburg Mazda and I am very happy with the condition of my car. I use my car for work and drive alot of miles. They even offered me tips on how to conserve on gas prices by making sure that my tires are inflated properly each time I came in for oil change. They don't even charge me for that. They also clean my car too. I am very happy with their service.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Gaithersburg Mazda/Isuzu:
I got a great deal on a Mazda Rx8 from this dealer. I shopped several Mazda dealers and I save almost $900 at this dealer. The transaction went smoothly and I would recommend this dealer.ji

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Gaithersburg Mazda/Isuzu:
Three words...bait and switch

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Gaithersburg Mazda/Isuzu:
First time visiting there for service, warranty repair. Not sure how to rate since my problem was (I think) simple yet it took 2 days to fix. My '04 MPV developed the dreaded engine misfire at about 43K miles and at least to me it was pretty much clear what it was causing it - ignition coil. This seems to be quite common for the MPVs - humidity combined with poor design results in early faiure of these parts (based on some posts at mpvclub.com). They finally fixed it on the second day and all seems fine. Tina was quite corteous and efficient in taking my car in and arranging for a loaner from Enterprise. Why not rate perfect 5? Two reasons. I asked them to replace all spark plugs in case they indeed end-up working on the rear bank of coils/plugs (for the cost of parts of course). They did not do it, despite the fact that my pre-diagnosis turned out correct - they had to replace one of the rear coils and one plug. Why such a big deal on my part? Because to replace the rear spark plugs one needs to dismantle half the engine to gain access and it will be a hassle to do it my self after my warranty expires... True, the plugs are only about half thru their stated life now, but I'd rather pay $15 now and get another 50K miles piece of mind than do it myself later or pay $250 or so for Mazda to do it later... Second complaint - grease on my steering wheel cover. No big deal, but why leave dirty marks behind... The car runs good though so it seems that the important work was done well.

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