Gallo Mazda

Gallo Mazda
70 Gold Star Blvd
Worcester, Massachusetts 01606

Sales: (877) 232-5231
Service: (508) 791-3678
Parts: (800) 633-0880

Manufacturer: Mazda


Most Reviewed Employees
Steven Ka Steven Ka
Internet Sales Manager
Matt Gledhill Matt Gledhill
Internet Sales Consultant
Chris Duggan Chris Duggan
General Sales Manager
Joe Congelos Joe Congelos
Certified Sales Consultant
Greg Shepherd Greg Shepherd
Business Manager
Fred Kosiewski Fred Kosiewski
Certified Sales Consultant
Lowell Fiengold Lowell Fiengold
Certified Sales Consultant
Stephen Ferguson Stephen Ferguson
Certified Sales Consultant
Paul Naylor Paul Naylor
Service Director
Mark Alisch Mark Alisch
Service Writer
Need a New Car?

Dealership Amenities
Free First Oil Change
Free Loaner Cars
Shuttle Service
Automated Car Wash
Instant Financing
Free Coffee
Free WiFi
After Hours Drop-Off
Cable TV
Customer Lounge Area
Drive-In Service
Parts Store
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 11:00 AM - 4:00 PM


Service

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 7:00 AM - 3:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 7:00 AM - 3:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.9/5
28 Reviews
Gallo Mazda

Overall Score: 5 Star Rating4.9



About Gallo Mazda
Certified: Gallo Mazda
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Gallo Mazda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Gallo Mazda
We, at Gallo Motors, are determined to make your shopping experience as pleasant and satisfying as possible. Listening to you and understanding your needs is what we strive for each and every time. So, whether you come in person, call us or contact us via e-mail, you can rest assured that we will work tirelessly to ensure your satisfaction throughout the process.


mrocha
11/23/2011 1:09:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Gledhill, Steven Ka

My Review of Gallo Mazda:
This is by far the best car buying experience I have had.Here is how we get connected to the Gallo group. We need to buy a replacement car for my wife due to a total lost accident. I purchased the (total lost) 2010 Mazda CX-9 brand new from a Mazda dealer in wellesley and it was a ok experience and nothing more appropriate them go back to the same dealer and purchase the new car as an return customer, right? Wrong, they did not value a return customer and start playing games on the price of the car and on the finance saying that i could not buy the car at 0% finance as for the price that i was willing to pay did not qualify for the 0% mazda was giving.I told the person that I was dealing with that it was very offensive to my intelligence what he was saying and i told him that my credit score is AAA. I hangup with him (Wellesley dealer) and made the call to Matt which was not even working that day and even that did listen to my request and gave my number to Steven. Steven call me shortly after and we did all the negotiation over the phone without wasting anyone time. Made the deposit over the phone and he secure the car that me and wife have decide with the options we like.
the honesty and professionalism of both are outstanding and they have for sure a client for life.
I truly recommend this dealer and Steven and Matt

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keivan
11/5/2011 7:14:28 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Gledhill

My Review of Gallo Mazda:
Due to the urgency and the long distance to this dealership, I ended up doing my purchase from another dealer. However, before this purchase, I was in contact online with many sales people from different dealerships.
Of all these people, Matt was by far the most helpful and courteous.
Not only did he took the time to respond to all my questions, but also
he gave me a very good deal, comparable to my actual purchase price.
Their fees were also reasonable and among the cheapest ones I came across.

Overall, I would strongly recommend Matt, and based on what I could see
from my few exchanges with him, I'd say you are in good hands.

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Kyled711
10/10/2011 11:38:49 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Gledhill, Steven Ka

My Review of Gallo Mazda:
Had about 15 Different Acura TSX's I was looking at online. Submitted a request via Cars.com and was immediately greeted a response by Matt. Set up a time to come in and worked with Matt and Steve through the whole process. Steve was easy to sit down and negotiate with (even though it went on for a couple of days before coming to an agreement). He was very honest and fair through the whole process and provided me with constant and quick responses to all of my questions. Though I may not be the easiest buyer they worked with, they and Gallo were a very easy dealer to purchase from. Would give my business and recommend again.

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cullenj
7/13/2011 10:22:30 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steven Ka

My Review of Gallo Mazda:
After buying a 2011 chevy truck in January from a different dealer -I was not looking forward to another car buying experience!

Gallo and Steve Ka changed that! I highly recommend Gallo and Steve Ka if your considering purchasing a vehical you owe it to yourself to check them out. The deal was straight forward, price was competitive, the whole process went very smoothly and it was QUICK! One reviewer noted there was not any back and forth between the sales person and "the man behind the curtain" (sales manager?) - whoever that maybe. The price was fair, straight forward and did not feel that I was taken advantage of.

I love my new little Mazda 3! Steve went above and beyond to find the exterior and interior color I wanted and kept me informed during the process.
Could not be happier!

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shuguy4
6/28/2011 8:07:46 PM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Congelos

My Review of Gallo Mazda:
I stopped in and worked with Joe Congelos 508.438.1608 on two different days and looked at the volvo s60 he was very nice and a pleasure to work with. I would recommend him for anyone looking at a volvo. His follow up was great and was not pushy like at some dealerships. I would go back and work with Joe the next time im in the market for a new car. Joe is in it for the long hall not the short sale.
thx for your help Rob

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Tony713
6/24/2011 7:11:22 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Gledhill, Steven Ka

My Review of Gallo Mazda:
I would buy a car from Gallo again. The sales people were great. They were knowledgeable about the vehicles and about their policies and prices. Thank you.

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Mazda5 Owner
6/14/2011 3:19:11 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Gledhill, Steven Ka

My Review of Gallo Mazda:
After having been disappointed by my local Mazda dealer, I emailed Gallo for a price quote on a Mazda 5. Steve Ka, the internet sales rep, quickly responded with a quote on the vehicle.

I replied that the price was slightly higher than I was offered elsewhere, but Steve explained that the local dealer had quoted the vehicle with an unadvertised rebate in lieu of 1.9% financing, whereas Gallo's price did not include the rebate. In essence Gallo did not want to quote a price with a rebate, and then disappoint the buyer when they try to get the low financing option and lose the rebate.

We visited Gallo to appraise our trade, and we met with Dave Cram, who had been told by Steve that we might be stopping by. Between Dave and Chris - who appraised our trade - we had a deal inside of 10 minutes without any of the old-school, non-sensical back and forth pricing dance.

Gallo has a registry in house, which makes for a quick registration and inspection. Steve finalized the paperwork, and Dave took us on a stem to stern tour of the new vehicle before we left the showroom.

In all, a great car buying experience that didn't leave us with the dreaded feeling of leaving gobs of money on the table. On top of that, Gallo's reg & doc fees were $135 less than our local dealer.

A final note of interest - we were cash buyers, and Gallo took a personal check for the vehicle rather than make us visit our bank to obtain a cashier's check. Imagine that: respect and trust towards the customer - what a novel idea!

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Bergman
5/8/2011 7:23:01 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Duggan, Lowell Fiengold

My Review of Gallo Mazda:
Definitely The Absolute Best Auto Buying Experience I Have Had In Many Many Years.
The Staff Is Absolutely Top Notch In Every Respect !! They Couldn't Have Made This More Enjoyable If They Tried. I Have Already Told Friends About Gallo Motors And Will Highly Recommend Them Without Reservation !

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Robert Fitzgerald
5/7/2011 11:46:38 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Duggan, Lowell Fiengold

My Review of Gallo Mazda:
I have purchased Two Mazda CX9 from Gallo Mazda/Volvo both purchases with sales consultant Lowell Fiengold and also working with General Manager (Z)Zaren Avakian.There are many reasons for my continuing relationship with the Gallo Dealership:My overall experiences weather in sales,finances,product knowledge,
willingness to answer any/all questions,service,friendliness of all the Gallo Team
have always been exceptional and would not hesitate to recommend them.

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irf
4/25/2011 11:52:20 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Duggan, Steven Ka

My Review of Gallo Mazda:
Short version: the guys at Gallo are classy, straight-shooting professionals who are a pleasure to work with.

The long version: I'd already talked to several Mazda dealers before I contacted Gallo (at the advice of a friend), and the folks at Gallo were without a doubt the best to work without, by far. Steve answered my initial email request very promptly and with a clear, specific quote. Every clarification I asked for was answered quickly and precisely, and Steve's initial quote was significantly better than the price I'd been trying to get another dealer to agree to. Where other dealers hemmed and hawed, Steve gave straight and direct answers every time. When I got there to complete the purchase, everything was just as promised...the car was there, and the terms were as we agreed. I took the car for a short drive, then Steve and "Z" took care of the paperwork. Even the experience in the finance office was quick and painless: I got the financing I wanted, and though I was offered various extra products, it was not the typical hard sell: they explained the options, let me decide whether I wanted any of them, and that was the end of it. No guilt-tripping, no bullying, no mysteriously inflated payments, etc.

All in all this was as about stress-free as I can imagine buying a car can be. If you're looking to buy a make that Gallo sells, definitely give them a shot.

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