Galpin Jaguar

Galpin Jaguar
15500 Roscoe Blvd
Van Nuys, California 91406

Sales: (818) 894-3800
Service: (818) 894-3800
Parts: (818) 894-3800

Manufacturer: Jaguar


Most Reviewed Employees
There are no Employees listed for this dealer yet.
Need a New Car?

Dealership Amenities
Cable TV
Children's Play Room
Customer Lounge Area
Express Service
Free WiFi
Parts Store
Pet Friendly
Full Service Starbucks
Rental Car Service Onsite
Shuttle Service
Television

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 8:30 AM - 9:00 PM

Wednesday: 8:30 AM - 9:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 9:00 PM

Saturday: 8:30 AM - 9:00 PM

Sunday: 9:30 AM - 8:00 PM

Twenty-Four Month Rating: 4.6/5
14 Reviews
Galpin Jaguar

Overall Score: 5 Star Rating4.6



About Galpin Jaguar
Certified: Galpin Jaguar
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Galpin Jaguar has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Galpin Jaguar
Galpin Jaguar is the #1 Volume Jaguar Dealer in the Nation. Galpin consistently stocks the largest inventory of new Jaguars in the country. Located in a state-of-the-art showroom, Galpin Jaguar provides a one-of-a-kind car buying experience.


ntstarkie
5/9/2012 11:53:18 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mr. David Samir, Mr. Jeremy Guller, Mr. Carlos Ponce, & Mr. Adam Digaleh

My Review of Galpin Jaguar:
This has been the second time I've worked with the sales team at Galpin Jaguar and I am very pleased to say they exceeded my expectations in customer service.

Loyalty is truly a two-way street and they've earned my business for a second time. I will gladly recommend Galpin to my friends and family.

Thank you, Mr. Boeckmann, for assembling such a great team of professionals!

Share on Facebook

Was this review helpful to you? Yes | No
Araya N.
5/6/2012 10:03:52 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Willie Darwich and Alexander Tumasov (Honda)

My Review of Galpin Jaguar:
Let me start off by saying that every time I come into Galpin, I am always greeted with friendly service. Willie, my salesman , never failed to offer me his professional and friendly assistance to me no matter what kind of hassles there may be with the process of a deal. From always being quick to respond to my e-mails, calls, and/or texts to personally assisting me to the Galpin Honda Dealership in Mission Hills, I was always taken care of with nothing less of a VIP treatment .

I also would like to extend my gratitude to Alex Tumasov from Galpin Honda, for being just as wonderful as Willie. I would definitely be returning to Galpin and recommending this dealership to all my families and friends. The friendliness and professionalism with this dealer and with Willie and Alex has been a great experience.

Share on Facebook

Was this review helpful to you? Yes | No
moangel
3/7/2012 2:06:58 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: david soyka and jonathan asher kramer

My Review of Galpin Jaguar:
i thought the service was great. the salesmen were awesome and i couldnt ask for more. they treated us like royalty and they were very nice and patient and polite. they both deserve a rasie.

Share on Facebook

Was this review helpful to you? Yes | No
NormaSueJohnson
9/7/2011 8:10:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Stewart Sank & Willie Darwich

My Review of Galpin Jaguar:
On Monday, Sept 5th, Labor Day, I went to Galpin Jaguar in Van Nuys to look at the new models. I was interested in the XF model but not planning to buy until November or later.

There I met Stewart Sank and Willie Darwich. They were extremely helpful And knowledgeable. They found the perfect car for me and I wound up trading in my
2006 X Type for a 2010 XF. They put together an offer I couldn't refuse.

I have been a Galpin Customer for over 6 years and this is the third Jaguar I have purchased from you. You are and always will be my car company.
Please give my thanks to Stewart Sank and Willie Darwich for all their help and guidance. It was the perfect decision and I love my new Jag.

Sincerely,
Norma Johnson

Share on Facebook

Was this review helpful to you? Yes | No
kengomez50
9/6/2011 8:37:46 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Timm

My Review of Galpin Jaguar:
I recently leased my third Jaguar from Galpin Motors and had one of the best buying experiences thanks to my sales person, Steve Timm. His knowledge, patience, and high level of customer service truly exceeded my expectations. While one would certainly expect this type of service when leasing a high-end vehicle, Steve truly went above and beyond. His excellent service and follow-up were the reasons I drove over 400 miles to do business with Galpin. The dealerships in my area simply could not compete with Galpin's pricing and inventory and the drive was well worth my efforts. However, it was Steve's great service and no nonsense approach that will keep me as a loyal customer. It couldn't have been easier.

Share on Facebook

Was this review helpful to you? Yes | No
ombolo
9/3/2011 2:27:05 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Floyd Anthony Moss

My Review of Galpin Jaguar:
Mr. Floyd Anthony Moss sold me a Jaguar vehicle. He is a very friendly gentleman who makes me feel like stopping by Galpin Jaguar dealership anytime I am around the area. I recommend anyone who wants to buy a Jaguar to contact Floyd at Galpin. This dealership is accommodating.

Floyd I love the car you sold me and I intend to keep it.

Oliver

Share on Facebook

Was this review helpful to you? Yes | No
M_madrew
8/2/2011 3:48:14 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Slade

My Review of Galpin Jaguar:
I called up to inquire about a new XK Coupe as I had a very bad experience at a dealer closer to me in Manhattan Beach. I was put thru to a British guy (Tony)who was very helpful and assured me that if I were to make the journey up from the Southbay that I would not be disappointed. He was not wrong. I arrived a little earlier than planned and was told that Tony was expecting me but he was running slightly behind with a customer. Tony grabbed a moment and came over to apologize for the delay and that he would be with me as soon as he could. About 20minutes after arriving, Tony came over and could not be more helpful and even though the car I had inquired about would not start (battery problems), he offered to take me out in an alternative car in the meantime. I was very happy with the drive and agreed the deal. His manager Jeremy was equally as helpful and I was given lunch on the house across the road at their own restaurant. The car I had decided on had a slight dink in the door and they were unable to put this right at the time. Tony, however got the car fixed and came out to pick me up a few days later so I could take delivery of my new XK and be treated like a Queen at the dealership. The only flip side was that it did take quite a long time to complete the deal (in part due to the salesman being new to the job in the USA and from them being so busy). I would highly recommend this dealer and most def request that you go see Tony too.

Share on Facebook

Was this review helpful to you? Yes | No
NStarkie
7/8/2011 2:06:42 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mr. David Samir, Galpin Sales & Leasing, New & Used

My Review of Galpin Jaguar:
I made an internet-based inquiry concerning a CPO 2010 XFR this week. Mr. David Samir promptly contacted me and provided exceptional assistance, follow-up and follow through.

I have been a Galpin customer for several years now and am consistently impressed by the overall thorough and seamless attention to outstanding customer service which is consistent with an expectation suited for such a premium automotive brand and equally aligned dealership.

It is highly likely that I will purchase my next vehicle from Galpin and continue to return for years to come. It is not every day that a consumer has the fortune to extend praise to a business establishment and I am thankful for the opportunity.

Sincerely,

Mr. Nathan Starkie

Share on Facebook

Was this review helpful to you? Yes | No
toniaw
1/25/2011 8:06:15 PM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Ari (Sales Manager), Vic Martirosyan

My Review of Galpin Jaguar:
Bought a certified, pre-owned vehicles and have had problems, which the dealer has refused to deal with - specifically bad tires. All 4 tires had gone flat in less than 500 miles and they refused to acknowledge that the used tires on the vehicle were bad. AVOID THIS DEALER!

Share on Facebook

Was this review helpful to you? Yes | No
hillarychesler
4/6/2010 9:05:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tatiana

My Review of Galpin Jaguar:
Going in, I was eager but nervous to buy a new car for the first time. The staff was so helpful and patient (I'm a bit indecisive). They were knowledgeable and more than willing to help with any and all questions/concerns I had. Overall, amazing experience! Still lovin' my 2007 Honda Civic!

Share on Facebook

Was this review helpful to you? Yes | No

Reviews 11-20 >>