Galpin Mazda

Galpin Mazda
15430 Roscoe Boulevard
Van Nuys, California 91406
(818) 742-3800

Manufacturer: Mazda


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Dealership Amenities
Cable TV
Children's Play Room
Customer Lounge Area
Express Service
Free Drinks
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television


Twenty-Four Month Rating: 4.4/5
7 Reviews
Galpin Mazda

Overall Score: 4.5 Star Rating4.4



About Galpin Mazda
Certified: Galpin Mazda
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Galpin Mazda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



garycoverdale
5/9/2012 1:52:22 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Misha

My Review of Galpin Mazda:
I came all the way from Placerville to the Van Nuys dealership. Galpin was perfect. Got a great deal and was extremely happy. Misha is the greatest, too. This is the company I will go to from now on!

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linaaslan
4/24/2012 2:43:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gary Zubko

My Review of Galpin Mazda:
Coming in to Galpin Mazda I knew I was going to be presented with many options for the exact model that I wanted. I knew they were known for ample inventory and great customer service. Yup, that's exactly what I got. Gary Zubko I can say is one of the most pleasant, humorous, caring, and informative salespersons I have ever come into contact with. He made my first dealership experience so memorable. I remember thanking him so many times I lost count. He was very patient and explanatory to my uncle Martin who was also my co-signer. Gary Zubko told us the realistic side to the car questions and concerns I had. Price differences and many many variations of payment options were given to me as very helpful desicion making tools. He helped me hand-select between two models I was pondering and pretty much fitted it to my personal style, I believe the word was 'tomboyish', which describes me to a T.

Gary, when I come back after my 48 months you BETTER be there! :)

Truly Grateful,

Lina A.

P.S. I LOVE MY MAZDA! I think I have a name for him already.

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heathermanheim
6/13/2011 10:38:58 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Gary Zubko

My Review of Galpin Mazda:
Be careful of this place, they are very sneaky. The have loaded all these options onto the car, but they don't tell you up front, and it wasn't listed on the sticker. I wanted a simple basic Mazda 2 Sport Edition, no extras because I was on a budget. We drove the car, liked it and decided to purchase. When we sat down, they informed us the car also had Bluetooth and Lojack installed, and it was an extra $1090 over MSRP. But, they'd give us a "discount" of $500. Right. So I have to pay an additional $590 for items I don't want or need? Plus most people finance, so that $590 will turn into who knows what after 5 years of interest. The salesman kept saying, "You are worrying about 33 cents a month..." I don't know if that was true or not, I doubt it, but honestly, it is a moot point. It is my 33 cents, and if I don't want it to go to a Lojack and Bluetooth, that should be my choice! Doesn't matter if it is 33 cents, or 33 dollars. I tried to work with them, but could only get them to $15650. The MSRP was $15530! Maybe not a big difference, but the problem is they are not honest about what they are doing, and they are taking advantage of people, You are tired after looking at tons of cars, and finally found the one you want - so what is another $600? Well, it is probably pure profit in their pocket, is what it is! And you ended up with Lojack on an economical starter car! Just what you need!

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JStewart87
4/18/2011 11:51:58 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Oliver B.

My Review of Galpin Mazda:
I needed new a car, my 2001 Jimmy GMC was not cutting it anymore. Luckily, I stumbled upon Galpin Mazda of North Hills, CA. I knew I wanted a Mazda, but was uncertain of which model. My salesman, OLIVER, insisted that I take advantage of their 0% financing for the month of April with the Mazda 3 (I went in on March 31st, the last day of the deal). With this being my very first car purchase, I wanted to do better. The Mazda 3 is a very nice sporty sedan, but I was more interested in a later model. I asked Oliver to show me the Mazda 6, and without hesitation, took me to the next lot to view my other potential choices. Before I knew it, I was driving off the lot with my brand new 2010 Mazda MX6. Most people can get skeptical towards a car sales-man and their sales intentions, but Oliver's assistance was more than perfect, and made me feel comfortable. Buying your first car is a scary obligation, but I have never felt more secure about making such a huge purchase.

Okay, I'm done rambling. But seriously folks, Oliver is the go-to-man!

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Response from: Galpin Mazda
Added: 4/18/2011 11:56:04 AM
Thank you so much for the kind words! I'm happy to hear your experience was great! If there is anything I can do in the future to assist with any automotive needs please feel free to contact me. Also, if you are interested, we have a facebook page you can join. It's http://www.facebook.com/galpinmotors


Thanks again and welcome to the Galpin Family!

Jeff Skobin
Marketing Manager- Galpin Motors
jeff@galpin.com

TTiNTiN
9/5/2006 7:02:40 PM

Overall Score: 4 Star Rating   3.8  

Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With:

My Review of Galpin Mazda:
I am not going back to this dealership again. I was in the market to get a Mazda3. I came to this dealership because I knew they were one of the biggest in the country. One of the reasons I decided to no longer pursue the Mazda3 is my experience with this dealership.

First off, when I contacted their supposed "Internet Department" and scheduled a time to look at their available inventory, I found out a couple of things: (1) Their "Internet Department" is nothing more than a scheduling department. The inquiries get redirected to their regular salespersons; and (2) the "Internet Department" rep told me the car I wanted with the color and options I want is in stock, but it was, in fact, not in stock (unless it sold in the hour it took to get ready and head over there).

The color I wanted was not available, but the sales rep tried to push a different color on me, and also tried to push a different body style on me. I agreed to consider it when he said he "could give me a really great deal, since it's not the color you want." Not only did he try to rip me off, he would not let me leave his office until I said yes. He also kept going on & on about how the car sells itself, and yet he wouldn't let me leave. Everytime I got up, he would say something about consulting with his manager. Finally, when I politely declined his final offer, he got mad at ME and basically told me to take a walk and that I would not find this same "deal" again.

Heck, I would have been happy to pay a little more than the pricepoint I had in mind, if I had a really good experience and was being treated like an adult -- but I never felt this sales guy warranted that kind of respect.

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mirandam
1/20/2005 11:32:45 AM

Overall Score: 4 Star Rating   4.0  

Reason for Visit: Sales

I recommend this dealer: No

Employee(s) Dealt With: Mark Passette

My Review of Galpin Mazda:
I returned and leased a Mazda on the same day. I had to wait half an hour for the appropriate person to handle my return because no one could find him. In the meantime, I was passed off from an experienced sales person to a brand new sales person (literally). From there, it took me FOUR HOURS to lease an new vehicle! I have leased several times before and have never had this type of transaction take so long - one hour to one and one half hours max. My sales person was extremely nice-just inexperienced. When I asked him financing questions, he looked like a deer caught in the headlights!

The finance manager was able to finish up with me at the end of the neverending experience, but only after I had to wait 45 minutes to get some of his precious time (and I was the one giving Galpin my money!) Before concluding the transaction, the finance manager attempted to sell me an extended warranty and lo-jack, among other things. The Lo-Jack attempt really sticks with me, as the finance manager relayed what I believe is a false story of of his horrific carjacking experience in order to manipulate me into purchasing the product. I left that dealership feeling absolutely slimed.

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judge
1/17/2004 9:48:33 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: service advisor

My Review of Galpin Mazda:
Recently took my Mazda into Galpin Mazda for an oil change and requested they look into a few items. The service writer was very friendly and they had a nice facility with free coffee and pastries.

The inside rear view mirror was loose. The dome light didn't work and chrome strip on the LR door was loose.

After two hours, I was told that the mirror was not repairable and a new one would cost $110. The loose chrome strip would cost $380 to replace and the dome light would cost $15, if it was just a burned out bulb. I told them to fix the dome light only.

Oh, they also said that my two rear shocks were bad and needed to be replaced for $620. I asked if they meant the two front shocks, because those were the ones they said were bad and needed to be replaced during my last oil change. They said no, it was definitely the two rear shocks. I said no thanks.

When I got the car home I decided to take the rear view mirror off myself to look at it. Lo and Behold, after the removal, a mounting bracket was revealed that had two loose phillip head screws. I tightened them and reinstalled the mirror. This took me all of 5 minutes. I also cemented the door trim back on myself with a $3.99 tube of trim adhesive from Pep Boys.

Never again Galpin Mazda service.



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