Ganley Dodge West

Reason for Visit: Sales

I recommend this dealer: No

My Review of Ganley Dodge West:
I contacted Ganley too see about getting auto financing due to the fact that i had bad credit. I spoke with Butch who was a finance person and he took my info....he said he would call me back in a couple of minutes, and i never heard from him....i called him back the next day, but he wasnt in so i spoke to a man named Kevin who is the finance manager. I told him that i wanted to know if i had been approved for anything and his exact words to me were "i can get you approved, thats no problem". He told me that he had an 02 ford taurus for my husband and i too look at that would fit into our budget. i told him that i didnt wanna pay more than 250 a month for a payment...the next morning me and my husband went to look at the car, and decided that we liked it. Butch had us call our insurance company and add the car on as full coverage that morning. After i added the car he proceeds to tell us that he wasnt even sure if we were approved, that kevin had to send the deal to the finance company still. when i asked the total price of the car he said that he didnt know because the finance company will only let them sell the car for kelly blue book value and he coulnt get into their system to see how much they were charging....Butch told me that kevin was going to send the deal through to the finance company and that he would call me within 30 minutes to let me know the verdict. 3 hours later, i called them back and they said that the finance company hadnt made a decision yet....I called back the next day to talk to kevin, and was told that the finance company wouldnt take the deal, but that he was looking for another car for me that would get approved...he said he would call me back in 2 hours and let me know....its has been 2 days since this, and still i have heard nothing...i will not call them back, for the simple fact that i am sick of getting the runaround....they are very manipulative people and they need to go relearn some customer service techniques, cuz not calling your client back makes them look like idiots...i dont recommend anyone to deal with these people.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Ganley Dodge West:
Dealership rushed the deal. Didn't want to get me temp tags. Paid for services that I never received (transfer). When the deal almost fell through, they were suddenly able to drop the price by a grand. This all may be typical of all dealerships, but I wasn't happy. This happened w/ my 2002 and I'm looking to buy another Dodge now, but I doubt that I would buy from them.

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