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Ganley Ford West

4.4

127 Lifetime Reviews

16100 Lorain Ave, Cleveland, Ohio 44111
Closed 9:00 AM - 7:00 PM Hours
Call (216) 941-9800

Top Reviewed Employees

Mike Hamilton, Sales/ Fleet, Ganley Ford West

Mike Hamilton

Sales/ Fleet
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Scott Frye, Sales Associate, Ganley Ford West

Scott Frye

Sales Associate
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rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Ed Schurdell, Sales Associate, Ganley Ford West

Ed Schurdell

Sales Associate
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Kelly  Kidd, Sales Consultant, Ganley Ford West

Kelly Kidd

Sales Consultant
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

December 07, 2016

"Purchasing Experience"

- aniyah1120

The care of the Sales Associate and the Finance Manager was amazing, they made it personal for them and made sure that the car I purchase was reliable, the care and concern let me know that they not only cared for me and made sure I was getting the best. Love them

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November 26, 2016

"Great Service & Easy Lease Process"

- Taylor N - WestPark

This is the second car my household has gotten from Ganley Ford West in the last year, and everything went very smooth both times. I would definitely recommend working with them to purchase or lease your next vehicle. This most recent lease I worked with John Minniti, and he was very helpful and pleasant to work with. John was not pushy at all and helped me decide between three different models. When we couldn't get the pricing to where I was comfortable with, he brought in his manager Frank Waite to assist. Between the two of them and another manager Mike Hamilton, they were able to get me out the door in a 2017 Fusion, Titanium Edition for a great price. Then the final process of closing everything out with Tracy in the finance department was very quick and easy as well. Overall, the level of personalized service and attention to my needs was great and exceeded my expectations. Even the employees that I was not personally working with were all very friendly and welcoming in passing. Again, I would highly recommend this dealership for you next lease or purchase. Taylor N - WestPark

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November 10, 2016

"Excellent Customer Service"

- FocusLoverForever

I recently purchased a 2016 Ford Focus on October 1, 2016. My main sales Rep was Scott Frye and I believe I was helped in the finance room by a gentlemen named Robert OR there was another gentlemen named Scott also. So sorry I didn't catch their last names. All these gentlemen treated me with kindness, all the steps in the purchasing process was explained to me on an easy level where I could understand. Purchasing a car is a huge deal and I always seem to have to go in without my husband or son for whatever reason. (By the way this is my second car purchase from this dealership) and I am extremely nervous. I am glad none of the salesmen rushed me in making a decision. It was in a sense as if they were holding my hand, LOL! I needed this type of attention. I honestly and truly am grateful for the attention given to me. These gentlemen were simply fantastic. I hope they all will still be there when I am ready 5 years from now to get another vehicle. Yes, oh, I am coming back. I also want to give high praise to Morgan Didonna. She listened to my situation and sent me to Scott Frye as my salesman. Thank you Morgan. Thank Ganley Ford West. I really think of all of you as an extended family. God bless you. I love my car. It rides so smooth. It's quiet. My 2012 Ford Focus was totaled in a serious accident on Sept. 14, 2016. When the car was hit, the Ford Sync system immediately dialed 911. Those godsend side airbags saved my husband's life!! Thank you Jesus. The 2012 car is small, but I tell you, that is one of the safest vehicles Ford is making! Great job. Sincerely, ***Even though Kelly Kidd is no longer there, she sold me my first Ford Focus in Dec. 2013. She is the main reason I am Ford customer now. She was so kind and down to earth. Very personable and honest. Thank You Kelly! Mrs. Nedra E. Haymon Cleveland, Ohio

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Photos & Amenities

  • Free WiFi
  • Customer Lounge Area
  • Free Coffee
  • Cable TV
  • Television
  • Vending Machines
  • Free Loaner Cars
  • Free WiFi
  • Shuttle Service
Ganley Ford West, Cleveland, OH, 44111