Garcia Honda

Our buying experience was exceptional. We worked with Gary Sanchez, Manny Merryman, Mike McKinnon and Andrew Shainin. All four gentlemen were professional, knowledgeable and patient with We worked with Gary Sanchez, Manny Merryman, Mike McKinnon and Andrew Shainin. All four gentlemen were professional, knowledgeable and patient with me in answering my multitude of questions. After our purchase of a 2024 Honda Accord Hybrid Touring vehicle, Manny sat with us for well over an hour and helped us set up our phones and explained all the accessories. More than once, we were told to call, or come in if we have any questions in the future. We've had the car for a couple days now and we couldn't be more pleased. More

Recently bought a CR-V hybrid from here, kudos to the team at Garcia Honda. #1 in New Mexico, I will always recommend to all friends and family that are looking for a vehicle. team at Garcia Honda. #1 in New Mexico, I will always recommend to all friends and family that are looking for a vehicle. More

Horrible service! Arrived 15 min early for my appt. Sitting in my car for nearly 10 min before anyone came out to check me in. Then I had to wait 2 hrs for an oil chan Arrived 15 min early for my appt. Sitting in my car for nearly 10 min before anyone came out to check me in. Then I had to wait 2 hrs for an oil change. They made some excuse why it took so long. Had a 10:15 an appt got my car back at 12:16 pm. No inspection and no car wash just bad service. This is not the first I left angry about bad service. Terrible management. Won’t return my calls. Will keep trying until I speak with management. More

Terrible service. Long wait and too many bad excuses for poor service. Seems to be an ongoing problem with Garcia Honda. Management unavailable to hear complaints and Long wait and too many bad excuses for poor service. Seems to be an ongoing problem with Garcia Honda. Management unavailable to hear complaints and not available to return phone calls. More

Our initial car salesperson, Gary Sanchez, was amazing and we came to an agreement. Then, we met with Andrew Dickensheets who was comedically horrible. First, he falsely raised our monthly payment amou and we came to an agreement. Then, we met with Andrew Dickensheets who was comedically horrible. First, he falsely raised our monthly payment amount and got defensive when we noticed and asked about it. Then, he attempted to strong-arm us into buying a warranty package. Once we denied it, he got angry and slammed papers/made passive-aggressive remarks during the rest of the process including that "our kind" of people would "probably not be driving much anyway so a warranty package covering up to a certain mileage would be ideal." No clue what he was insinuating. I am happy that we were able to secure the vehicle, but Andrew Dickensheets is the epitome of the insecure, sleazy care salesman trope straight out of a movie. It's also interesting how every positive review of Mr. Andrew from 2023 only states positives about Gary Sanchez... and Gary is not listed under employees so you have to submit reviews of Gary Sanchez under Mr. Andrew... More

Gary Sanchez was the salesperson that I dealt with. Gary was extremely helpful in that he either answered all my questions or he reached out to people who had the answers. I appreciated that Gary was n Gary was extremely helpful in that he either answered all my questions or he reached out to people who had the answers. I appreciated that Gary was not aggressive and was sensitive when my wife and I needed to talk in private. He did an excellent job going over all the features of the vehicle. I strongly recommend Gary if you are looking to purchase a car. More

Cary was absolutely respectful, kind, courteous and knowledgeable about the Honda products. As an older woman who is used to having men talk down to me or treat me as less than, I was impressed that f knowledgeable about the Honda products. As an older woman who is used to having men talk down to me or treat me as less than, I was impressed that from the moment I stepped onto the lot Cary treated me with respect. After the sale he has been available when I've called to check something out about he car. I bought a new vehicle that day. The whole team was great to work with. Highly recommend Cary Carr at Honda Garcia. More

After our Honda hybrid broke down 30 miles west of Albuquerque on October 21, 2023, we needed to buy a car. We bought a Pre-Certified 2018 Honda LX with 40,000 miles at Garcia Honda on Lomas. Docume Albuquerque on October 21, 2023, we needed to buy a car. We bought a Pre-Certified 2018 Honda LX with 40,000 miles at Garcia Honda on Lomas. Documents regarding this transaction were emailed on a pdf. The "Honda Certified Warranty" form was not filled out or signed by the Sales Rep, Sales Manager, or Service Manager. I have requested a completed form several times and now have contacted the NM Attorney General's office. More

Received a quote for a 2024 Honda Pilot Elite (white/brown interior), Cody Karr was the sales rep, he seemed to do everything correctly I asked for an aggressive quote due to the fact that we wer (white/brown interior), Cody Karr was the sales rep, he seemed to do everything correctly I asked for an aggressive quote due to the fact that we were shopping around and wanted to obviously get a good price. Cody delivered; we received a quote that was roughly $3000 under MSRP. After discussing with my wife, we agreed that was what we wanted. I contacted Cody and placed a $500 credit card hold on that vehicle and agreed that we would come down as soon as the VIN# became available to purchase the vehicle sight unseen. Approximately 3 hours later we were informed that the General Manager Michael McKinnon had refused to honor the quote and would not allow us to purchase it at the quoted price. I asked Cody to have McKinnon contact me, he never called, I called again and asked the receptionist to have him call me he still refused to call. I went into the dealership and ended up sitting down with McKinnon, he was extremely rude and arrogant. I finally got fed up and requested the name and contact information of McKinnons manager/boss. He told me that he did not have a manager, I challenged him on this and asked who signs your paycheck, obviously there is someone that you answer to. He finally told me that his direct manager was the owner of the dealership however he still refused to provide a name and contact number. He then abruptly got up and ended the conversation. On the way out I told Cody he should find another dealership to work for, Mckinnon was behind me and rudely said "he won't" as if Cody is locked in and is McKinnons property. However, after leaving the dealership, I called another Garcia dealership and had the owners name (Ed Garcia) and contact information in about 10 minutes. McKinnon needs to know that customers like myself are the lifeblood for these dealerships. If he had personally called and explained the mistake or reason for raising the price instead of just pulling the rug out there is a high probability that we would have still purchased that vehicle. However, he lost that sale, and he also lost potentially three other sales just from myself and my kids, along with me telling everyone I know to stay away from this dealership. McKinnons reviews speak for themselves!! If things are going to improve, he needs to be reminded that even he is accountable to someone. Even though his ego has convinced him he is top dog he isn't and should act accordingly!! McKinnon is costing Honda, and Garcia sales and doesn't seem to care. This should be addressed for the company's sake, the sales reps sake (he essentially took Codys sale away), and the customers sake. DO NOT WASTE YOUR TIME AT GARCIA HONDA!!! More

I bought my first Honda at this dealership in 2017. I recently went back looking for another Honda. I was greeted immediately by Gary, who was not very friendly or helpful. I told him what I was lookin I recently went back looking for another Honda. I was greeted immediately by Gary, who was not very friendly or helpful. I told him what I was looking for and he turned me over to Mike. Mike made an offer on a vehicle I was interested in but later went back on his word. He did call other dealerships in the state and was going to have a white Accord delivered. I told him I would pick it up myself and he declined to tell me where it was located and that I would not find it. Guess what, Mike...I FOUND it and I bought it!! Never going back to Garcia again. Poor service More