Garlyn Shelton

Reason for Visit: Service

I recommend this dealer: No

My Review of Garlyn Shelton:
These people are amazingly inefficient. I spent several days now calling them over and over asking to check the VIN on my car to see if it was covered by a recall... even thought I know it is, they obviously have to check. I spoke to a kind young woman named Jessica who despite her best efforts was also unable to help me. Some guy named James, in service/parts, kept transferring me to another individual who has yet to answer the phone or return a phone call. Each time I call, I am placed in a never ending loop of phone tag between these individuals. After growing frustrated, I asked if I could just buy the part. THey said yea, sure, no problem... I'll transfer you over there... and you guessed it ring ring.. voice mail OR back to receptionist. NEVER did I get through to a person who was able or willng to help me at all. The receptionist Jessica, said that she hand delivered my message to whoever this mysterious person I needed to talk to was, TWICE. And of course, I never got a call back. I am so frustrated, I will be more than happy to take my fuel efficient car to a dealership who knows what their doing and will help me. This is ridiculous! I signed up for this site PURELY because I wanted to advise others to STAY away from this dealer.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Garlyn Shelton:
My airbag light has been on for over a year. Each time it comes on I take it to get it fixed. Four times in a row it was the same problem (drivers side resistance too high) and they said they fixed it by replacing the clock spring (they did only charge us once, though). Then I took my Passat in for 80K service. The day I took it home there was an acrid odor coming from the engine compartment, the headlights/daytime running lights started flickering off and on randomly while driving and the check engine light came on. The very next day my airbag light came back on. This time when we take it in they say it's a totally different airbag problem that requires replacing an airbag and harness and none of the other things are their fault because they wouldn't have touched any of those things when doing my 80K check. In fact, when you look at the 80K check in the manual, they should have checked all of these things, so if they were there, why didn't they fix them then and get that $2000 out of me? So I find the maintenance portion of the service lacking. Also, the service personnel (the ones who make appointments and deal with the customer) don't have a clue what they are talking about so when I ask a question about a repair they can't answer it, tell you to replace the part (even if it doesn't need replaced), and assume that answers your question. As soon as they fix everything that they have broken, I will NEVER again set foot in this dealership.

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