Gary Smith Honda

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Gary Smith Honda:
We purchased a 2002 Odyssey in Ohio and when we moved to Florida, Gary Smith Honda was quick to honor warranty service needed. But the reason I write this review is to commend Gary Smith Honda for dealing with us honorably and generously when our transmission had trouble the last few months. We now live in Colorado, and the dealer here determined we needed our transmission replaced (92k miles on it), and we remembered that Gary Smith Honda inspected our transmission at about 30k miles to assess whether it was defective (per a recall notice on that transmission). They determined it was okay at that time, but clearly it was defective as it failed this summer - 4 years after the inspection. We were prepared for the worst, to pay for the entire transmission replacement (about a $3-4,000 job). The dealer here in Colorado Springs called Gary Smith Honda, and to the surprise of all, they agreed to pay for 90% of parts and labor! It would certainly have been difficult to prove they were negligent in the earlier assessment, but they recovered with flying colors.

I also dealt with Gary Smith Honda in purchasing a used 2000 Civic about 5 years ago, and they were courteous, respectful, helpful and responsive - a positive and good experience, and I would recommend them to my friends and family.

Quality of work: we used them for tire service on both Odyssey and Civic, for a/c compressor replacement on Civic, and miscellaneous other maintenance, and they have always been prompt, professional, and courteous. Their prices are a bit high but they guarantee their work.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Gary Smith Honda:
The most unprofessional dealer service department I have had the displeasure of dealing with to date. I have purchased two Hondas (neither was from them -- found that they were extremely difficult to negotiate with where sales are concerned -- should have been a clue about their service department!) from another dealer but this is my local Honda dealer so I've been going here for service. Last straw for me was when I was lied to about a repair that I needed being covered under an extended warranty that Honda had issued. I paid the $600 or so dollars, felt uneasy about it and did a little more research, including contacting Honda's headquarters. Long story short, I should *not* have been charged for the repair! When I went back to Gary Smith Honda about this they flat out refused to refund my money and when I asked to speak with the service manager he wouldn't even come out to talk to me. I contacted Honda headquarters again and by close of business that same day, headquarters informed me that I indeed should not have had to pay for that repair and that I would be issued a check refunding my money. This dealer is useless to me, both in terms of sales and service. IF I decide to purchase another Honda in the future, I will once again be prepared to have it serviced elsewhere.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Gary Smith Honda:
I took my Honda Civic in for an oil change on Tuesday. On Thursday, I checked the oil and it looked very dark, like it had not been changed. So Friday I drove in and I talked to the "Service Advisor" (Blake) who dealt with me on Tueday. He popped the hood, pulled the dip stick and said it was definitely changed, "that's brand new oil". I showed him a paper towel that I brought with the oil wiped from the Honda (after about 50 miles) and next to it oil wiped from my truck (which was changed 1000 miles ago). The Honda stain was very dark brown, while the truck stain was a light yellow/tan color.
He wasn't convinced. So he called a mechanic in and told him to drop everything he was doing and bring the car in to put it on the lift and check the filter. He told me to go with him to check it out. The filter was definitely changed, but that didn't convince me because they could have just put a new filter on. So he agreed and pulled the drain plug. It was VERY DARK, and I could not see through it. This should not be the case even after a couple hundred miles. The car only has 35k miles on it, and I've changed it every 5k miles (the manual recommends 10k).
Blake was still not convinced. He said the tech that did my oil change was a senior mechanic and he just couldn't believe that. He never apologized. Basically made me look like I was imagining things or overreacting. I told him I was not trying to get anything free, but he gave me a free oil change coupon. Too bad I won't be back. He probably realized that...

Customer Service has usually been good, but I've never had any problems. Now that I've had a problem, I will have to say, his Customer Service skills were very poor. Atleast seem like you're apologetic and that it was their fault, NOT the customers.

Quality of Work - Again, normally good because they do what they are suppose to. I give them a poor rating because I brought it in, paid for a job that was not done.

Friendliness - Poor - See Customer Service.

Overall Experience - Poor.

Pricing - They're kind of expensive compared to the quick-lube type places.




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Reason for Visit: Sales

I recommend this dealer: No

My Review of Gary Smith Honda:
The most unprofessional individual I have ever dealt with. &quot;Sales&quot; interupted our meeting multiple times, he left us sitting in his office alone for long peroids of time, repeatedly. A car was sold to me that was &quot;brand new&quot; yet less than a week after I took delivery repairs that were made to the body were found and &quot;Sales&quot; could not have cared less. <br><br>Stay away... if you are smart.

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