Gatorland Acura

Gatorland Acura
3435 N. Main St.
Gainesville, Florida 32609

Sales: (352) 373-0300
Service: (352) 373-0300
Parts: (352) 373-0300

Manufacturer: Acura

Most Reviewed Employees
Ronnie Nesbitt Ronnie Nesbitt
Sales Manager
James Suggs James Suggs
Sales & Leasing Specialist
Rick Townsend Rick Townsend
Service Manager
Bernie Luchenburg Bernie Luchenburg
Service Advisor
Georgio Rodriguez Georgio Rodriguez
Finance Manager
Curt Curtis Curt Curtis
Wayne Tennant Wayne Tennant
General Manager
Megan Schenck Megan Schenck
Service Advisor
Need a New Car?

Dealership Amenities
Express Service
Drive-In Service
After Hours Drop-Off
Free Loaner Cars
Customer Lounge Area
Free WiFi
Computers for Customer Use
Cable TV
Free Coffee
Free Drinks
Vending Machines
Automated Car Wash
Instant Financing
Parts Store
Pet Friendly

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 8:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.7/5
16 Reviews
Gatorland Acura

Overall Score: 5 Star Rating4.7



About Gatorland Acura
Certified: Gatorland Acura
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Gatorland Acura has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Gatorland Acura
Gatorland Acura is proud to serve Gainesville & all of Central Florida with quality Acura vehicles. With models like the TL, MDX, TSX, RL, RDX and ZDX, we have something for every taste and need. Come visit us to see our vehicles and take one for a test drive. If you're looking for a used car, we can assist you there as well.

Gatorland Acura is not just for new Acura sales; we also provide a full line of services dedicated to our Florida customers. From Acura car repairs performed by expert mechanics, to OEM Acura auto parts, to car loans, Gatorland Acura is the smart choice for your automotive needs.

Come in and say hi!


rungator
4/13/2012 5:36:24 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rick Townsend

My Review of Gatorland Acura:
Called the service department and asked about bring my wife's car in. They advised to bring it in at 10:00 AM. Arrived a few minutes early and before I could finish reading the newspaper my car was serviced and washed.

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lhochman
4/12/2012 9:13:20 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ronnie Nesbitt, James Suggs

My Review of Gatorland Acura:
We are loyal Gatorland Acura customers and have always found this dealership to be wonderful. They treat you like family, are incredibly knowledgeable about the product they sell, and they have never played games when trying to make the deal. This was the first time that James was our salesman, and we found James to be exceptional. He was able to answer every question we had, and was very passionate about his job. Ronnie made the finance paperwork and signing process a breeze, and was also a pleasure to work with. We are incredibly pleased with the deal we received for our new MDX and we will continue to recommend Gatorland Acura to everyone we can!

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Trose
4/1/2012 7:10:07 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ronnie Nesbitt, James Suggs

My Review of Gatorland Acura:
no pressure, very fair dealings. Excellent service and focus on the customer. Enjoyed the experience of buying a new car! James knew the product well and did a nice job selling. Ronnie was exceptionally helpful in performing the financial check out.

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abostick
3/25/2012 10:55:38 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ronnie Nesbitt, James Suggs, Wayne Tennant

My Review of Gatorland Acura:
We had been shopping around for a new car and looked at several dealerships in N. Florida. We were previous Honda owners and were considering a BMW or other high end cars. The Acura TL had a style and loaded features that caught our attention, however, we needed to be convinced that the Acura would satisfy us. James did an excellent job in explaining all the features of the car and also gave us the "space" to discuss and identify the qualities of the ride we experienced without being pushy. We had done much research and knew what we wanted to pay for the vehicle, which Wayne worked with us well and we felt we got a decent deal. After the sale they gave us plenty of attention and time and explained technical details of the car to enhance our experience. The dealership is respectful and patient, no games and gimmicks. We would highly recommend to others.

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Shirley A. Walker
3/19/2012 12:29:37 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Bernie Luchenburg

My Review of Gatorland Acura:
Brought my 2010 Acura in for routine maintenance plus AC and gas cap issues. Service Advisor Bernie Luchenburg was friendly, efficient, thorough and on top of my car needs. I was on a time schedule and I was offered courtesy transportation. Wasn't necessary as the service was completed in the timeframe I needed. Thank you for this very good service. Best I have experienced--I have been driving Acuras for many years and Acura will continue to be my car of choice.

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autobahn2012
3/9/2012 1:41:41 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ronnie Nesbitt, James Suggs

My Review of Gatorland Acura:
This was the best experience we have had buying a new car! Ronnie and James went ABOVE AND BEYOND!! We love being treated like family and the relaxed atmosphere makes car buying here easy. This will be our 5th Acura vehicle and we love it! We never felt pressured. The services they provided was unlike any other dealerships we've worked with in the past. We love our new car and we will highly recommend GATORLAND ACURA to anyone looking to purchase a high-end, quality vehicle with service to match!

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srakofsky
3/3/2012 10:12:00 AM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Bernie Luchenburg

My Review of Gatorland Acura:
Some attention should be paid to the sales floor and the hallway between the sales floor and the service area. Empty display cases make it seem as if the business is going to close.

note-this was a cumbersome survey. Filled out the survey THEN had to sign in and reveiw it. Silly.

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skydiver170
2/28/2012 1:22:08 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Georgio Rodriguez, James Suggs

My Review of Gatorland Acura:
This by far was the best car buying experience I have ever had. Most people hate going to dealerships because of the hassle around getting to "the price' of the car. After reviewing online and visiting multiple dealerships, my choice was by far the best deal. My 2009 RL was in great condition, below KBB price and I was given fair value on my trade. There were no hidden fees, unnecessary haggling, and the transaction was completed quickly. With a newborn at home, time is extremely valuable and Gatorland Acura realized this. I handled most of the transaction online and over the phone and was able to test drive and complete the sale in record time. Thank you Gatorland Acura!!

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alisha0612
2/5/2012 1:32:09 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Bernie Luchenburg

My Review of Gatorland Acura:
I had a problem with my satellite radio and with the sensor in the front passenger window. Bernie had to determine the problem with radio and deal with the manufacturer then with Sirius-XM to get the serial # updated so they could send the activation signal. He got me all the instructions so that I could quickly authorize the transfer of the serial # with XM.

Since I bought the car used, I had purchased an extended warranty. Bernie dealt with the warranty company to determine what it covered of the repairs, got authorization for the coverage then let me know my portion. He made the repair painless and easy.

Thank you!

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Brenda Duffy
8/1/2011 3:05:19 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Justin Benson, Ronnie Nesbit, Wayne Tenant

My Review of Gatorland Acura:
We purchased a used vehicle from Justin Benson and was told during the signing of the papers that the car had been completely serviced and that new tires had been put on the vehicle. Two days after purchasing the vehicle, the "service engine soon" light came on and we took it to a Nissan dealership in Georgia and was told that the vacuum control bypass valve had been glued onto the vehicle and it had come loose. Unless repaired, the vehicle would most likely not pass an emission test and the cost to repair would be close to $300.00. While at the dealership, they repaired his back tire which had a nail in it. I asked the service manager about the condition of the tires and he said they probably did not have but 3,000 or so miles left on them. He showed me the wear bar which indicates when they should be replaced. When I contacted Gatorland's sales manager, Ronnie Nesbit, and informed him of the situation he did nothing to stand behind Justin Benson's misrepresentations regarding the tires - instead all he agreed to do in pay for an oil change. My son had to leave for a job interview in North Carolina the next day. Two days after getting to Asheville, the car would not start without jumping it off. He took the vehicle to Sears and was told that the battery had a dead cell. Again, I contacted Ronnie Nesbit and was told that the service dept. said the battery was working when they checked it and they would not be responsible for replacing it. In other words, their "120 point bumper-to-bumper inspection performed by Certified mechanics" isn't worth the paper it is written on. They don't stand behind their vehicles or their employees. I have contacted the General Manager, Wayne Tenant, twice and have not received a call back.

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