I recently worked with a salesman, Ian Peebles, at Gatorland Toyota regarding the purchase of a Highlander. The deal was not completed. In short, there were a few conversations with Ian and his team afterwards, but I never felt that any serious counters were given. About a month later, while I was still comparing other offers, the salesman called again and came up with an offer which was in the ballpark of what I wanted. However, having had an ample amount of time to search around, I found a better offer and bought a vehicle from another dealership. Pretty routine stuff, actually.
A few days later, I received a call from Nikki, one of the team members at Gatorland. I was honest with her, telling her that I purchased a vehicle. She was polite and wished me good luck. About five minutes later, I received a phone call from Ian Peebles, asking what had happened. I replied that I’d been able to negotiate a deal closer to home. His reply was not so polite, instead rather surly, and he stated that I’d shown my “true colors”. Seriously? While he had crunched some numbers for me, I was never under any obligation to buy a car from him. Apparently he needs to understand that. Had a serious counter-offer that didn’t insult my intelligence been made back in late October/early November, the purchase would have been from Gatorland. Instead, I had plenty of time to look around and find a better deal.
I am still amazed that a salesman would call to complain that he didn't get a sale. Perhaps he shouldn't have given me so much time to look around. He only contacted me at the end of the month, when he needed to make more sales.
Through the Gatorland Toyota website I sent an email to the General Manager, Chris Trotti, but have never received a reply. I suppose that it's fine for disgruntled salesmen to call clients and complain when they've not made a sale.
I will never work with this dealership again, and have voiced my opinion to as many people as I possibly can.