Our experience at this dealership was so bad that we decided to write about it. The most shocking words we have ever heard from a dealership were uttered here. We were told that they didn't care if we bought a car there. What kind of salesmanship is that? And that was the sales manager, Chris. He demanded a deposit even though we informed him that we were responding to a TV commercial that said "zero down." After a very interesting, yet puzzling conversation with the staff at Langan, we decided to go to West Springfield and buy a car from Fathers & Sons Volkswagen. We got a better deal and the advertised "zero down." I would buy any car from anywhere before I would buy anything from any Langan dealership.