Gene Langley

Reason for Visit: Sales

I recommend this dealer: No

My Review of Gene Langley:
I was mislead by the saleman about the price of the vehicle and an extended warranty. I was at the dealership for an entire day making the purchase and by time I signed I was wore out. I asked about what I thought was about $1,100 difference in the price we agreed on. The salesperson said it was just numbers for Ford on the extended warranty and said it all was the same as we discussed. The next day, I sat down with a calculator and found out I was charged 1,336 more than our agreement. I tried to renegotiate the deal. They would not, I felt deceived. I decided to go ahead and buy the vehicle withouth the warranty. After making two trips to the dealership to redo the deal. I was an unhappy customer and let them know it, in a firm but not too ugly way. The owner of the dealership came up to me as I was leaving in the parking lot and grabbed the door of my vehicle and said I was calling him a liar when I said I didn't get the deal I understood. He was very intimidating. He said he didn't want my business and wanted me to come back in and redo the deal again. I was so upset that I said no thanks and left in tears. I am a woman and I will never go by a car by myself again. That was yesterday and last night I decided to take the vehicle back and apologize to anyone I spoke to about my being dissatisfied. Even the owner, who bullied me in the parking lot. He did teach me a lesson. I should have just returned the vehicle and not argued with them, because they don't care if you're satisfied or not. I don't reccommend this dealership to any one if you want the appreciation for your business or customer satisfaction.

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