Gene Reed Toyota

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: David Reed, Richard Sommers, Chris Sommers

My Review of Gene Reed Toyota:
Back in 2005, we had an absolutely horrific experience at Gene Reed Toyota. So much so that we had not ventured returning there since. We purchased several vehicles form West Ashley Toyota, but they had a complete staff turnover and had become so bad that we stopped going there too. Last weekend, we stopped into the dreaded Gene Reed, as we were looking to trade our Suzuki Grand Vitara for a second truck. We were approached by David Reed, who heard all about our previous experience at Gene Reed. He introduced us to his Sales manager, Richard Sommers. What a great guy! He worked really hard to make right the awful experience we had had previously.He pulled out the "kid gloves" and treated us with much respect and dignity and addressed all of our concerns very promptly. We ended up with a great 2007 Tacoma PreRunner that we are very pleased with ans it took us longer to decide which vehicle we were going to purchased than it took to process the deal. It is safe to say that our next vehicle purchase will be at Gene Reed Toyota--as long as our team is there to take care of us!
Thanks David, Richard and Chris for restoring our confidence in your dealership!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brandi Smith, Don Hesher, Barry Braman

My Review of Gene Reed Toyota:
I cannot begin to tell you how PLEASED we were with Brandi, Don and Barry. They were all very professional, kind, and NON-PUSHY. Toyotas sell themselves, and Brandi's, Don's, and Barry's willingness to go out of their way to treat us fairly sold us on Gene Reed Toyota. I would even drive there from Charlotte to buy another car. They were SUPER< SUPER>SUPER!!!!!!!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Kling

My Review of Gene Reed Toyota:
I came to this dealership to get a 25K mile service. I like that they were open late to fit around my busy schedule. Great service department. I will be going here from now on for service, because of the location is closer to where I work, and also for the hours.

I bought a car from West Ashley, however, because the prices on new cars seemed better. However, the service center at Gene Reed is much better. West Ashely is too crowded, and the waiting room is too small.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Pugh

My Review of Gene Reed Toyota:
Sir:

Gene Reed receives high marks for service because of their obvious focus on the customer and training of their service employees. I try to contact Dave Pugh for all my service needs as he has proven to be highly competent, honest, knowledgeable, attentive to detail, prompt, and focused on me as his customer. I can depend on him and I will continue to use Gene Reed exclusively.

Jeff Hunt

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ron Hannon

My Review of Gene Reed Toyota:
Ron Hannon was extremely helpful in guiding me through the vehicle selection decison process. I originally went to this dealership since it is the area's COSTCO Auto Program partner, and I am very satisfied with Toyota reliability. I was looking for a 2-year old Camry Hybrid, and also interested in a new Prius. Ron suggested I consider the Prius over the Camry Hybrid if I was looking for significant fuel economy improvement. We test drove the Prius and decided it is too small and light for long trips. I wanted to trade in my 1998 Avalon XLS, which was still in great shape. Several days after my first visit to this dealership, Ron phoned to advise Gene Reed had just received a 2007 Avalon LTD in a trade. We bought this car, given our satisfaction with our 1996 Avalon. Only one problem ... the previous owner was a smoker, and there remained some odor. Ron had Gene Reed's people detail it, but it still had some odor. Ron then paid for professional detailing by the local Service Master. My overal experience with Ron was exceptionally good, and I have recommended him to friends in the market for a new/used car.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Todd Salzar

My Review of Gene Reed Toyota:
The dealership employees were very attentive to our desires and answered many questions...some several times. Todd Salzar was our salesman and he was one of the most professional we have ever encountered. Would definitely recommend and return to the dealership.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ronald Hannon, John Cole

My Review of Gene Reed Toyota:
We had a wonderful sales experience with Gene Reed Toyota. They took the time to find the vehicle we wanted and kept us well informed throughout the process, right up to going over the details of my new RAV4 at delivery. When we hadn't agreed on my trade in, Ron came to my office to pick up my old car so I wouldn't have to take the extra time to come by the dealership for them to reassess the trade in. He worked with me to get to a number I could be happy with, and I felt like my wishes, as well as my intelligence, were respected at all times.

For the record, I had visited a different Toyota dealer in the area previously when I first started shopping around for a new vehicle, and had felt both bombarded with an overzealous sales manager and insulted by his offer and attitude. It was the total opposite of the great experience we had with Ron and John at Gene Reed. Not only are we likely to go there first when we're ready to replace our other car, I will highly recommend Gene Reed to anyone else I know in the market for a vehicle.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Todd Salzar

My Review of Gene Reed Toyota:
Even though our great purchase was back in June 2006 I wanted to commend the staff at Gene Reed Toyota. Our dealer, Todd Salzar, was outstanding and we love the continued "check-ups" he gives us. Thank you for all the personal attention. We still come to Gene Reed for questions and fix-ups now and again and the staff has been wonderful every time. Thank you all! You are by far the best dealership we've dealt with!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Amit Handa

My Review of Gene Reed Toyota:
I was referred to Gene Reed by a friend and I had an amazing experience. It was my first time purchasing a car on my own and I never once felt confused or overwhelmed. Amit was great to work with. He was always available when I had questions and found me the perfect Camry. I am so happy with my purchase and the experience I received at Gene Reed Toyota. Thanks Guys!!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Toby Guarino. Charles Beasley, Dana Scarborough

My Review of Gene Reed Toyota:
Buying a car is usually one of the most stressful experiences, but it's been refreshingly painless at Gene Reed's Toyota. We first contacted Dana through the internet sales and she was very efficient and understood that she'd have to work magic to get us to drive almost 2 hours from Murrells Inlet to buy a car. She worked out a favorable price. That, coupled with their good inventory, made us make the journey down to Charleston. As we got down there later than we anticipated, she gave our file to Toby Guarino who greeted us by name when we pulled up. That blew me away!..how'd he know it was us? We did have a chance to meet Dana before her shift was over and although I was apprehensive dealing with someone else, it was a pleasure working with Toby. By the next 4 hours, we felt that Toby was family. Charles was great as well and gave a a great price on our trade in. The last stop was with finance and although his name escapes me now (it was after 10 at that point) and the drive down and decisions on which car to get.. and which to trade in, was hitting us, the finance officer was very professional, and explained things in detail. The transaction went quickly and smoothly. I particularly liked that there was no pressure to buy at all and we were treated with the utmost respect.

Gene Reed Toyota Dealer is a Keeper!

Share on Facebook

Was this review helpful to you? Yes | No