About Gene Reed Toyota
This dealership is a
DealerRater.com Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Gene Reed Toyota has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater.com Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
About Gene Reed Toyota
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Facebook: http://facebook.com/genereedtoyota
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At Gene Reed Toyota, we pride ourselves in our commitment to customer service, whether you are researching your next vehicle or returning for a regularly scheduled maintenance. In fact, that's exactly why we're here on DealerRater - to provide a platform for sharing your experience, open a dialogue and help shape how we do business! Our team responds to EVERY review, absorbing all feedback and taking action to constantly improve our quality of service and care.
LISAPAUL
7/28/2010 7:01:07 PM
Overall Score: 
5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Patrick Fidelis and Richard Sommer
My Review of Gene Reed Toyota:
Mr Fidelis and Mr Sommer were great. Mr Fidelis has the greatest personality of a saleman that I have ever seen. He was wonderful. Mr Sommer was straight up with the numbers and pulled no punches. I really like that in someone. I don't like people lying to me to sell something, and I do not believe either one of them did that. Anytime someone mentions about possibily going for a Toyota, I would definately recopmmand Gene Reed Toyota, but I would also tell them to ask specifically for Mr Fidelis for the saleman and Mr Sommer for the sales manager.
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Response from: Gene Reed Toyota
Added: 7/29/2010 9:25:47 AM
It's great to hear you had such a good experience with Patrick and Richard! I'm sure they will appreciate your recommendations! Don't forget that you can get $100 for referring someone who buys a vehicle, so be sure they mention your name as well!
Thanks again and congrats on your new car!
- Ryan Bolz
tdh0913
7/9/2010 10:56:55 AM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: LLoyd Scruggs
My Review of Gene Reed Toyota:
I came to purchase a vehicle. Lloyd was very friendly and worked with me. I looked at several different models- Lloyd actually listened to what I wanted and would always have a suggestion on a model or type. I was unsure and he would reassure me- He gave me answers when I asked questions. He was very patient with me. I have the car I wanted and love it. Richard Sommer, Sales Manager, was very helpful and worked hard to make the deal on my trade-in and the price of my new car- Tony Wagner, Business Manager was very nice and made me feel comfortable. Thanks Gene Reed Toyota--I recommend this dealership and have already to several of my clients.
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Response from: Gene Reed Toyota
Added: 7/9/2010 12:47:28 PM
Thanks for your review and enjoy your new car! I'll be sure to pass your kind words on to Lloyd, Richard and the rest of our team! Thanks again!
Ryan Bolz
Kittmarie
6/25/2010 2:12:35 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Don, Kurt and Tom
My Review of Gene Reed Toyota:
The staff at Gene Reed Toyota helped us resolve some issues that we had with our previous vehicle and we are thrilled with our 2011 Avalon. We appreciate that they pride themselves in striving for the highest customer service and satisfaction. We especially enjoyed the support and assistance of Don Hesher and when we are ready to purchase our next Toyota we will come back to Gene Reed.
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Response from: Gene Reed Toyota
Added: 6/28/2010 9:32:24 AM
I hope you enjoy your new Avalon! Thanks again for your patience and please feel free to contact us at any time (even if it's just a follow up)!
Ryan
pureitalian
6/16/2010 4:56:08 PM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: tony Wagner (finance) don hersher(mgr.)josh croomService Advisor)
My Review of Gene Reed Toyota:
WHY you ask ? iive been buying cars all my life i'm 60 years young now. i have purchased every vechile known to man ! i will always buy a toyota for the rest of my days. geen reed treats you as if you are their only customer. their knowledge of you product,service,finance.detail depy. FAR EXCEEDS their expertice. they have a customer for life with me !!!!!! thank you so much for putting out a product i can be very proud to own.
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Response from: Gene Reed Toyota
Added: 6/28/2010 9:23:20 AM
Thanks for reviewing our dealership! We glad to hear our entire team met (maybe even exceeded!) your expectations. We agree, Toyota is a product you can depend on and happy to hear you've found the same! Thankgs again for your review.
Ryan
mjkpmp
6/8/2010 12:05:48 PM
Overall Score: 
3.0
Reason for Visit: Sales (Used)
I recommend this dealer: No
Employee(s) Dealt With: GARY
My Review of Gene Reed Toyota:
I would like to express my dissatisfaction with my dealings with Gary in finance. Overall I am happy with the vehicle I purchased, and the sales staff- internet and used cars- were great. However, once we began dealing with Gary things went poorly. We have waited for one month to get the info on tagging the car to only find out half of it is wrong and my wife can't tag the car until I come home from Iraq in 2 months. Here we have a new ride that has to sit in our driveway for 2MONTHS!!!! all because Gary in the finance department has mess everything up and we have had to redue paperwork, and my wife has even called to talk to other people to try to get things done right. This has been nothing but a mess and I would never go back.
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Response from: Gene Reed Toyota
Added: 7/29/2010 9:36:00 AM
Thank you for reaching out and providing your feedback. We're terribly sorry for your poor experience in finance and any inconvenience it has caused. Gary is no longer an employee of Gene Reed Toyota and have contacted you directly in hopes of resolving any concerns.
Kittmarie
5/25/2010 8:15:14 PM
Overall Score: 3.4
Reason for Visit: Sales (New)
I recommend this dealer: No
Employee(s) Dealt With: Robby, Curt, Don and Tom
My Review of Gene Reed Toyota:
My husband and I purchased a new 2010 Avalon Limited in December. Before purchasing it we asked twice if the Avalon would be coming out with major changes any time soon...this is our 3rd Avalon and if there were new changes coming soon we would wait with our purchase until they were released. On both occasions we were told that there were no major changes coming anytime soon. As we drove our new Avalon we noticed that a 'film' would build up on the inside of the windows. When we had our first oil change we asked about this and were told it was because of the way the leather is treated on the vehicle and that it would go away. Needless to say that hasn't happened even after the inside has been thoroughly cleaned numerous times. In an effort to get an answer to our problem I went to Toyota.com to see if anybody else had this problem and I found nothing related to that, but was shocked to find out that Toyota was releasing the 2011 Avalons with major changes. Being the child of a father that owned a car dealership I know that at the end of December they knew that the 2011's were to be released soon and we were lied to not just once, but twice! I have talked to numerous people at Gene Reed and been told that they would "make it right", but all they want to do is sell us a knew car at huge cost to us. Thus we are stuck with a vehicle that needs the windows cleaned on the inside at least once every 10 days to 2 weeks, which shouldn't be the case for a car that cost what it did, and on top of that we have lost big time trade in value all because of a salesman who wanted to make a sale in December rather than be upfront and honest with us. Gene Reed has lost what could have been a loyal customer. Not only that, but this will very possibly be our last Toyota...how sad!!!!
The team from Gene Reed toyota has been in touch with us and have been friendly and supportive in our conversations since the first post. They seem to be working hard to help remedy this situation and we appreciate that. We are optimistic that we will find a resolution and have a happy end to this soon.
We agree that Armor-All and other similar products are not good for the interior of a car and have NEVER been used in this vehicle since we purchased it!
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Response from: Gene Reed Toyota
Added: 5/27/2010 9:13:21 AM
At Gene Reed Toyota, we are committed to providing high quality customer service. However, based on your DealerRater.com review, you did not share that experience. We sincerely appreciate you taking the time to bring this matter to our attention and we intend to make adjustments to ensure that this sort of experience does not happen again.
Please give me a call to remedy this situation. I look forward to speaking with you soon.
Thank you,
Paul Whatley
General Manager
843-797-8000
Response from: Gene Reed Toyota
Added: 6/14/2010 10:26:50 AM
Thanks for your initial review and for your update! Honest and open feedback really is the best way to improve our business and we appreciate that you have reached out.
We're continuing to work diligently to resolve the concerns you have addressed and will be contacting you personally with updates.
Though we are still working to discover the source of the window film you mentioned, it may be worth noting to others reading along that some car detailing products from leather treatments to window and dashboard cleaners can evaporate and cause similar fogging on the interior windows. A defogger like Rain-X is recommended, though under normal circumstances the fog should go away on its own.
Thanks again for contacting us and for your patience!
- Ryan Bolz
Response from: Gene Reed Toyota
Added: 6/28/2010 9:40:38 AM
Thank you for reviewing our dealership once more and we're glad to hear we've resolved all your concerns!
- Ryan
j.hadaway
5/8/2010 7:41:36 PM
Overall Score: 4.8
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Halls
My Review of Gene Reed Toyota:
These guys were great. Very friendly and very fast! Plus they were generous
with pricing and explained any questions I had in great detail. I would highly recommend them! Both the sales representative and the manager were helpful and comparative with the offers in the area.
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Response from: Gene Reed Toyota
Added: 6/14/2010 10:03:44 AM
Thanks for the review! I'll be sure to pass on your compliments to Mike Halls and the rest of our staff. We definitely appreciate the recommendation!
Thanks again and please let us know if we can be of any additional assistance.
- Ryan Bolz
knsander
5/5/2010 3:29:55 PM
Overall Score: 4.8
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Halls
My Review of Gene Reed Toyota:
Looking for a vehicle can be a hard and lengthy process, but Mr. Halls made this experience a great one. He was very professional throughout our search. He was always available during our visits and very patient as we thought on our decision to make the purchase on the 2003 Highlander. I would definitely recommend Gene Reed Toyota to friends and family because of Mr. Halls. Great Job!
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Response from: Gene Reed Toyota
Added: 6/14/2010 9:56:13 AM
Hi and thanks for your review!
We're glad to hear you had a great experience at our dealership and that Mike Halls was able to assist you! Congrats on your Highlander and thanks again!
Ryan
hockeyruss
3/30/2010 12:47:13 PM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Halls
My Review of Gene Reed Toyota:
Michael was very professional, curteous and friendly. Even through the negotiation (which is always a pain...) he stayed professional and friendly. It made buying a new truck relatively painless. I had to walk out of the dealership the first day as I needed more for my trade in, then the next day we worked everything out over the phone, and I came in and bought the truck.
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Response from: Gene Reed Toyota
Added: 3/30/2010 1:42:36 PM
Hi!
Thanks for the kind review and congratulations on your truck! We really work hard to make the sales process as smooth as possible (and enjoyable!), and we're glad to hear you had a positive experience working with Mike Halls. I'll be sure to pass the word on next time I see him.
Thanks again and enjoy your truck! - Ryan Bolz
Be sure to join Gene Reed Toyota at...
Facebook.com/GeneReedToyota | Twitter.com/GeneReedToyota
anseigler311@msn.com
3/12/2010 12:06:23 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Amit, Don, Chris
My Review of Gene Reed Toyota:
I was very intimidated to buy a new car but the sales staff at Gene Reed was amazing! I felt like Amit and Don went above and beyond to make me feel comfortable and confident with my purchase. Whenever I felt hesitant or unsure they stepped in to answer all of my questions--I never felt pushed, rushed, or like I was being taken advantage of. The staff here, including the finance officer, Chris, was completely honest with me and did everything they could to make sure I was taken care of and extremely happy to walk out the door with the keys to my new-to-me Toyota! I will continue to make any vehicle purchase here in the future and recommend Gene Reed to everyone I know.
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Response from: Gene Reed Toyota
Added: 4/2/2010 3:11:08 PM
Congrats on your new Toyota!
We're thrilled to hear you had such a positive experience at our dealership! Thanks for taking the time to share your story. I'll be sure to pass the good word along! - Ryan Bolz
Be sure to join Gene Reed Toyota at:
Facebook.com/GeneReedToyota
Twitter.com/GeneReedToyota