I left a deposit for a vehicle after being told 'Yeah, it is fully refundable." There was no paperwork or description of the legal ramifications of leaving a deposit. I proceeded to inform the other dealership that Gengras had a better deal. The other dealership then proceeded to make an offer substantially better than Gengras'. I informed Gengras that I would like my deposit back. The salesman, Devon Reid, suggested that the deposit would only be refunded if his manager approved -- and then only after 1 week. For the second day, the General Manager has refused to get on the phone. I still have yet to receive the refund and am looking for options with the Office of the State Attorney General. I would expect such actions and attitudes from a fly-by-night operation, but not Gengras.
I Recommend This Dealer:
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