Ben Dematos is an excellent sales person and represents Gengras Chevorolet in a most professional, courteous and patient way. Ben 1st called me when I went on line looking for a Malibu. I was not ready to come looking at cars and I explained this to him. He asked if he could call me back in a week or so. That was it - no hassle no pressure.
As it turned out I called him. We met the next day. I found the visit cordial and informative. My nature is to ask many question in order to get a clear understanding. My choice ended up being between purchasing a 2016 pre-owned or leasing a new 2016. I was not pressured at all to rush. As a matter of fact, I felt welcomed and important. After getting complete information on purchase vs leasing, I decided to lease.
Next, I could not find my title so I had to go to the motor vehicle department. That was a 90 minute wait. When I returned to Gengras, Ben was just as pleasant as before. He was concerned because I had to wait because there was a couple of other customers being taken care of. While waiting, Ben would occasionally check in on me. Ben provided superb service until the end which was a little after 7 p.m. Ben Dematos made my experience a good one.