My Review Of Gengras Kia of East Hartford:
My husband and I went to Gengras Kia looking to either lease or purchase a Kia Optima or Cadenza. We met with a sales representative who was very nice, helpful and informative. He took us for a test drive on both cars. When it was time to discuss pricing, we went inside where we waited while our rep conferred with Matt Brierton for pricing. The pricing that came back on the vehicles (both in leasing and in purchasing) was astronomical. When I expressed concern that the pricing on these vehicles were extremely high and asked how we could bring this down, I received no alternative options or suggestions. In fact, I had to ask multiple times for pricing on a "cheaper" Optima before I finally received a price - which was still WAY too high WITH $2,000 down. I explained that we currently drive a Mercedes at a significantly lower lease payment so it would not make sense to switch from Mercedes to Kia at this pricing, still we received no suggestions or alternatives. We ultimately walked out of there feeling very disappointed and at a loss for words - why was it that the marketing on Optimas and Cadenzas were making it seem like these cars were affordable, but the experience we just had clearly proved that they weren't?? We decided that perhaps there was just something about the people we dealt with at Gengras Kia, and that maybe we should try another location. Based on reviews we saw online, we drove to Wallingford to Executive Kia. Long story short, we walked out of Executive Kia with a 36 month lease (no $$ down) for a new 2014 Cadenza at a significantly lower price than had been quoted to us before. It turned out that the options we were looking for in a car (leather, bluetooth, heated seats), came stock on the base Cadenza model, a fact that no one at Gengras had ever mentioned to us. So we were being quoted prices on the top Cadenza model with the technology package, when we didn't need all that "stuff". But the curious part is, when I expressed concern over the pricing, why wasn't this mentioned to me? Why wasn't a suggestion made that we remove certain packages? In fact I asked the question, "is there a package on here we can get rid of?" and I was told, "we don't do packages, it just comes with this model". I guess Gengras Kia preferred to lose a customer than to offer a less expensive alternative to a couple that was thinking about shifting from a "competitor" in a market Kia is trying to break into (with the Cadenza). I put "competitor" in quotes because it remains to be seen whether Kia is really in that market at all. By this customer service, I think not. On a positive note, Wallingford Executive Kia was fantastic.
Was this review helpful to you?