Gensinger Volkswagon

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Gensinger Volkswagon:
The worst buying experience. The car is great but having to deal with this dealership has turned me off to all VW vehicles. Save yourself the headache and do not look at the dealership let alone speak with anyone . The incompetence run from sales rep to management. All are unbelievably unprofessional.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Gensinger Volkswagon:
Normally, I would not particularly care but this experience this past Saturday particularly bothered me. Came in over this past weekend looking to buy a Passat 3.6L Lux Package 1 with NAV in Black exterior.

First, no one particularly came to help us.

Second, when I approached a gentleman and gave him an idea of what i was looking for, his response was, "good luck", in a rather deragatory manner. Despite his comment he looked at your inventory to find a 3.6L in Green and asked if that was ok. Needless to say, it wasn't even a close match.

Final point, prior to coming in on Saturday, I had actually called around to see if some of the other dealers had this configuration and 2 others did. DCH and East Coast. The sales person specifically stated that they were probably lieing to get me over there because that is what he would do.

Today, I'm driving in the exact configuration that I was looking for and happy that I did not do business with this dealership.


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Reason for Visit: Service

I recommend this dealer: No

My Review of Gensinger Volkswagon:
We brought our car in for a VW recall. They then found an additional $600.00 worth of work to be done. Drove the car out and dropped it off with our daughter in Washington DC. Less than 24 hours later the check engine light came on. Called the service dealer and they were not helpful or sympathetic to a 19 year old driving home from DC by herself in a car they had just repaired for $600.00. Just told us to take a chance and keep our fingers crossed! Will never never go there again and will be reporting them to owner, manager, etc. whoever will hear our story. HORRIBLE HORRIBLE EXPERIENCE.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Gensinger Volkswagon:
This was the worst place I have ever been to in terms of service and customer relations. They are always overbooked, they schedule appointments and keep your car for the entire day and then call to tell you they haven't looked at it. They charge excessively and always manage to find additional things "wrong" with the vehicle. I will never go back and I find it a shame that this place carries the VW logo. If I can make a recommendation it is to not EVER go here for service.

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