Gensinger Volkswagon

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Gensinger Volkswagon:
I went into this dealership looking for a new 2009 Passat or a low mileage demo. They had one demo (2009) on the lot for $25,995.00. I told the salesman that with the current incentives, I could buy that car at any dealer for $25,000.00 (cash)brand new. So why would I pay more for a used car. He came back to me at $19,700.00 which seemed appropriate for this car and mileage. I took a test drive and the car seemed fine. I told him that since this was for my wife I would like to bring her in to see and drive the car. We returned two days later, he had the car all cleaned up and ready for my wife to drive. She took it for a drive and after a check of the car we decided to buy the car for cash. While we were starting the paperwork Dave came back to the table and said they would not sell us the car at that price. Well we were shocked. We all have heard of "bait and switch" but they didn't even come back to us with what would be an acceptable price for that car. On principle we would not have bought the car from them.

You have a rating curve of 1 to 5, I would like to add a new one on the negative side of that for their stupidity. If you didn't want to sell the car at that price, don't offer that price. I'm still scratching my head on this one!!!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Gensinger Volkswagon:
2001 Beetle, 22,000 miles, purchased new. Taken to Gensinger for repair of window in down position. Now it does not roll down completely. GM @ Gensinger REFUSES to correct repair & denies poor service. States replacement part is within "tolerence" of factory requirements. VERY BAD SERVICE MANAGER. Stay away from this dishonest dealership.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Gensinger Volkswagon:
The worst buying experience. The car is great but having to deal with this dealership has turned me off to all VW vehicles. Save yourself the headache and do not look at the dealership let alone speak with anyone . The incompetence run from sales rep to management. All are unbelievably unprofessional.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Gensinger Volkswagon:
Normally, I would not particularly care but this experience this past Saturday particularly bothered me. Came in over this past weekend looking to buy a Passat 3.6L Lux Package 1 with NAV in Black exterior.

First, no one particularly came to help us.

Second, when I approached a gentleman and gave him an idea of what i was looking for, his response was, "good luck", in a rather deragatory manner. Despite his comment he looked at your inventory to find a 3.6L in Green and asked if that was ok. Needless to say, it wasn't even a close match.

Final point, prior to coming in on Saturday, I had actually called around to see if some of the other dealers had this configuration and 2 others did. DCH and East Coast. The sales person specifically stated that they were probably lieing to get me over there because that is what he would do.

Today, I'm driving in the exact configuration that I was looking for and happy that I did not do business with this dealership.

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