George Wall Ford Lincoln

George Wall Ford Lincoln
700 Shrewsbury Avenue
Red Bank, New Jersey 07701

Sales: (732) 747-5400
Service: (732) 747-5405
Parts: (732) 747-9255

Manufacturers: Ford, Lincoln

Most Reviewed Employees
Kevin Karajz Kevin Karajz
Salesperson
Chuck Donlin Chuck Donlin
Salesperson
Paul Tomaselli Paul Tomaselli
Salesperson
Joe Celli Joe Celli
Salesperson
Kate Sagitova Kate Sagitova
Salesperson
Barbara Piasecki Barbara Piasecki
Fleet Manager
Bob Maloney Bob Maloney
Salesperson
Pat Osterlo Pat Osterlo
Business Manager
Pete Morrison Pete Morrison
Internet Manager
Bill McVitty Bill McVitty
Service Manager
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 4:30 PM

Sunday: Closed

Twenty-Four Month Rating: 4.7/5
45 Reviews
George Wall Ford Lincoln

Overall Score: 5 Star Rating4.7



About George Wall Ford Lincoln
Certified: George Wall Ford Lincoln
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, George Wall Ford Lincoln has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About George Wall Ford Lincoln
George Wall Ford Lincoln is conveniently located 2 miles off Parkway exit 109 (Red Bank exit) on Shrewsbury Avenue in Red Bank. We recently aquired the Ford franchise, having been a Lincoln Mercury dealer in this location since 1968. We have been one of the largest Lincoln Mercury dealers in the state and plan to aggressively grow our Ford business. We recently won Ford's prestigious President's Award for customer satisfaction for the 12th year in-a-row, and we look forward to the opportunity to impress you with our low-pressure sales approach as well as unprecedented service after the sale!


rferrante
5/15/2012 6:25:34 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Karajz

My Review of George Wall Ford Lincoln:
Kevin Karajz was our salesman. He was outstanding! He displayed a very professional demeanor and was very knowledgeable about Ford products. Kevin took the time to listen to me which is very important as he did not just try and sell me a vehicle. The vehicle I picked out was for my spouse. We were very impressed when we came into the dealership to pick up our new 2013 Ford Explorer XLT 4x4. Kevin took the time to explain the intricate workings of the equipment installed thus providing my wife and I with a comfort zone when we left the dealership. We are very satisfied with our new Explorer which she uses daily (I get to drive it on weekends). Our buying experience with George Wall Lincoln/Ford was a very pleasurable one. I have and will continue to recommend your dealship to my friends. Thank you, Richard and Carol Ferrante

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rosatirob
4/3/2012 10:52:40 AM

Overall Score: 1 Star Rating   1.4  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Andy Carrino

My Review of George Wall Ford Lincoln:
Bought a certified pre-owned 2008 dodge dakota last year. Recently took it to a different machanic and he brought it to our attention that it was in a flood. How a flood vehicle got certified pre-owned by this dealership is ridiculous. As my mother was speaking to Andy about the situation, Andy stated that they do not certify pre-owned dodge vehicles. Andy went on to say that my mother does not know how to read the sticker from the 2008 dodge dakota that stated "certified pre-owned" and that our mechanic was an "alarmist." He apparently has no ethics at all as he stated that if we took the truck to another dealership to trade in the would not find out about the flood damage until we were far off their lot. Andy also said that no one would want to buy the truck again because of a minor accident a few months prior. My question: Why are you trying to sell a flooded vehicle in the first place? Andy did not make us very happy as consumers mainly due to his customer service skills. Unless another problem occurs with our vehicle from George Wall, my family and I will not be returning there due to the experience we had.

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justin@rangerink
2/15/2012 11:06:25 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joe Celli

My Review of George Wall Ford Lincoln:
Joe Celli at George Wall Ford was very straight forward and pleasant. Everyone at the dealership was very helpful and genuine. I visited two other dealers and George Wall has the best price and the friendliest staff. I usually don't take the time to write on these types of review websites, but I was happy to do it this time. Would also like to thank Pete Morrison who also helped me.

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Rini1213
2/6/2012 3:13:06 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Karajz and Michael LaCapria

My Review of George Wall Ford Lincoln:
We were very happy and very impressed with the customer service which we received from both Kevin Karajz and Michael LaCapria at George Wall Ford. They were extremely knowledgeable with the Ford Explorer and all of its well-equipped technology and accessories. They made us feel "at home" and did not pressure us into any decisions we were not ready to make. We would definitely recommend George Wall Ford to anyone.

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skibird94
1/17/2012 3:57:50 PM

Overall Score: 3 Star Rating   2.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Sales Rep; Used Car manager

My Review of George Wall Ford Lincoln:
While shopping for a used Ford Explorer, I saw a 2008 Explorer with 30K miles at George Wall. I met with a sales rep as well as the used car manager. Unfortunately, they would not come down to a reasonable price. They originally listed it wayyy overpriced, dropped it a couple grand to a realistic ASKING price, but wouldn't budge. I offered them about 2 grand under their new asking price and they wouldn't meet me in the middle. (This was on a weekend, and the following Tuesday I saw it listed on AutoTrader for a few hundred less...they budged, but not for me).

The day I was there, I offered to pay close to their asking price if they could certify it. The vehicle had new tires, brakes, battery, alignment, etc but was not certified for some reason. It was shady because the used car manager looked at the stats and mumbled to himself "why isn't this certified". (I suspect there may have been an issue with the vehicle that did not show on the Carfax report?) The used car manger said he'd look into a certification and call me during the week. He never did. A couple weeks later after a couple of calls to to the used car manager and my salesman, they finally got back to me stating it wouldn't be certified. They dropped the price a few more hundred over the phone, but it was still overpriced for what it was. I politely told them to call me back when they come closer to my price range.

I watched the vehicle drop a couple hundred dollars on AutoTrader every week or so over the next two months. It had eventually fallen to a more realistic price range (of course they never called me) and sold. But I had already found a 2010 model that was much better for only a few thousand more so I never went back to George Wall. Basically, they were greedy and held out for more money than I offered. After dropping the price more and more, they eventually sold it for close to what I was offering 2 months earlier! They might've made a few hundred dollars more, but when you figure in monthly interest dealers usually pay on their inventory, they broke even. But they did me a favor!

In the end, I do respect the salesman and manager because they were direct and pretty polite about what they were willing to accept for the vehicle. I just wish they were a little better with their follow-up and called back when they said they would. I would shop this dealer again, but wouldn't get my hopes up until the deal is closed because they'll hold steadfast on the price, even if they hurt themselves in the process! Basically, only go to George Wall to check out a vehicle if it's already priced near your price point, because they won't drop much, and aren't willing to negotiate in terms of certifying a (good condition) used car.

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Laxbam619
1/4/2012 8:28:29 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Not worth mentioning

My Review of George Wall Ford Lincoln:
Total Nightmare, dealership was a 3 ring circus and pulled the classic bait and switch. Went in there to purchase a used vehicle and get an appraisal on my trade in, left with those numbers to put some thought into it. Called back a couple days later, and they pulled a bait and switch, by lowering the price of my trade in and raising the price of the car I was going to buy. Then negociations fell off since the car was "sold", received a call a couple days later and was told that deal fell through and now the car is back up for sale again. Went back to the dealership for the 3rd time, sat down to talk numbers and then was told the car was sold again, so why did they make me come back? Who knows.

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elcom2@live.com
10/12/2011 3:39:06 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Karajz

My Review of George Wall Ford Lincoln:
I've purchased three vehicles at George Wall and have always been impressed with their professinalism. When I buy another I will return.I credit Kevin Karajz for my continued faithfulness.

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Mchahbandour
10/2/2011 4:48:22 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chuck Donlin

My Review of George Wall Ford Lincoln:
Great buying experience. Chuck was friendly and knowledgeable about the 06 Expedition. No pressure to buy. Very flexible. They let me take the vehicle home overnight with no expectation for me to buy it. Great job!

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nyfastpitch@aol.com
8/11/2011 2:11:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Pete

My Review of George Wall Ford Lincoln:
After visiting a few dealers in New York, I began corresponding via email with Pete (the internet manager)at George Wall Ford in New Jersey. He was courteous, honest and expedited my request very quickly. He quoted me a good price for a vehicle that I expressed interest in and provided me with written quotes and sticker labels of the vehicles he had. What a refreshing change from the previous dealers I had been to where they would pull the "bait and switch" act. I highly recommend this dealership for their integrity, honesty and reliability. New Yorkers - it is worth the trip!

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kenm
8/3/2011 2:10:42 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kate Sagitova

My Review of George Wall Ford Lincoln:
I came into the George Wall dealership knowing what I wanted and that I wanted to walk out with a good deal without a lot of haggling and in a short amount of time. I had my calculator and pricing research with me which scares most sales people.

I was approached by Kate Sagitova who immediately wanted to understand what I wanted vs just trying to sell me something. She quickly assessed that the model with all options I required was not available on the lot, I had real specific requirements. Kate quickly did her research to find the exact model/options I wanted and worked with her manager to provide me an exceptional price the first time around. I had been to many dealers and none were able to provide such a good price let alone on the first offer.

We agreed on pricing and I was promised the vehicle would be brought to the dealer within a few days. Kate followed up with me the next day to confirm the vehicle was available and would be delivered the next day and confirmed she would be there to handle the final paperwork and pickup.

Picking up my new car was like no other experience I have had before. All commitments on pricing, options and delivery were met. I have purchased at least 8 new vehicles and no one had ever spent the time and attention with me as Kate did in explaining all the car functions, bells and whistles. She took her time to answer all my questions and I left the dealership feeling very good about my purchase.

The dealership is excellent but Kate was exceptional.

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