Georgetown Chrysler Jeep Dodge Ram

Georgetown Chrysler Jeep Dodge Ram
300 Westport Avenue
Norwalk, Connecticut 06851

Sales: (203) 845-8040
Service: (866) 880-8040

Manufacturers: Chrysler, Dodge, Jeep


Most Reviewed Employees
Mark Ballaro Mark Ballaro
Sales Consultant
Keith Zarembski Keith Zarembski
Service Advisor
Joseph Dowling Joseph Dowling
Sales Consultant
Jeff Cefalu Jeff Cefalu
Sales Consultant
Mark Porcheddu Mark Porcheddu
Sales Consultant
Ramon Pinon Ramon Pinon
Service Advisor
Steve Goomrigian Steve Goomrigian
Sales Consultant
Jennifer Saunders Jennifer Saunders
Service Advisor
Jerry Melendez Jerry Melendez
Sales Consultant
Gary Mihaley Gary Mihaley
Sales Consultant
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 7:00 PM

Tuesday: 9:00 AM - 7:00 PM

Wednesday: 9:00 AM - 7:00 PM

Thursday: 9:00 AM - 7:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:00 AM - 2:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 2:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.4/5
13 Reviews
Georgetown Chrysler Jeep Dodge Ram

Overall Score: 4.5 Star Rating4.4



About Georgetown Chrysler Jeep Dodge Ram
Certified: Georgetown Chrysler Jeep Dodge Ram
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Georgetown Chrysler Jeep Dodge Ram has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



Bstarzyk
5/16/2012 4:09:27 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Cefalu

My Review of Georgetown Chrysler Jeep Dodge Ram:
Jeff was very knowledgable, helpful, friendly and non-pushy. When I needed something he was there to make sure it got done. He has excellent communication skills and his follow up was very much appreciated. Hi highly recommend going to him for a car. The dealership worked very hard to be accomadating for what I was looking for and were willing to use whatever resources they needed to.

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Allan W Gackstetter
4/20/2012 6:26:10 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Joseph Dowling

My Review of Georgetown Chrysler Jeep Dodge Ram:
Its difficult to express my exspereance in short term.
I over my sixty five years of buying and selling cars,boats,homes, and businesses have Never had such friendly respectful and most all caring service in my life.
Everone from start to finance,delivery was enjoyable, courteous and I would say fun !
The staff are the best, no matter who or what we had to do in the process was pure pleasure !
I actually made friends and was provided with some great suggestion for the future.
Will be back next week to have a few options installed in my wonderful new Jeep.
Enclosing, If your looking for a new or used vehicle this is the place to do business.
Thank you for providing me an opportunity to express my experience as I truly understand how difficult it can be to stay at a consistence and courteous manner throughout the day..
I will always have my vehicle Service with GEORGETOWN JEEP..
Allan W. Gackstetter :-)

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tracy d
4/19/2012 10:42:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Keith Zarembski

My Review of Georgetown Chrysler Jeep Dodge Ram:
On 4/19/12 I brought my car to Georgetown Jeep in Norwalk, CT. I thought I only needed a few minor adjustments. Turns out I needed a lot more than that. Being overwhelmed by the thought of the repairs, I lost it. Keith Zarembski was the unfortunate soul on the other end of the phone. He sat and explained thoroughly what the problem was and what would be the best way to handle it. He was professional, knowledgable and compassionate. I highly recommend this dealership's service department and will definitely return because of Keith Zarembski.

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Daniellemrobinson@me.com
3/27/2012 1:50:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Ballaro

My Review of Georgetown Chrysler Jeep Dodge Ram:
Mark was great to Oliver and I. After walking in he greeted us and immediately began listening to what we were looking for. Without being pushy, he found us the car we wanted for the price we could afford and even gave us what we were looking for with our trades. Within a day our vehicle was at the dealer ready for pick up. Couldn't have been happier with Mark and the service from the dealer! Will definitely come back.

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Response from: Georgetown Chrysler Jeep Dodge Ram
Added: 3/29/2012 5:05:02 PM
Thank you for your positive comments about Mark and the dealership. It's always nice to get feedback from our customers!

suzy91862
3/13/2012 6:44:43 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Ballaro

My Review of Georgetown Chrysler Jeep Dodge Ram:
Great experience! Wish all my car buying/leasing experience went this smoothly and with such professionalism! Our salesman, Mark Ballaro, was fantastic and an absolute pleasure to deal with. He as well as other members of the sales team stayed late so that we could pick up my daughter's new Jeep! Thanks to all!

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Response from: Georgetown Chrysler Jeep Dodge Ram
Added: 3/19/2012 12:42:02 PM
And thank you for letting us earn your business!

We're always here if you need anything. Enjoy the Jeep!

barrydillinger1
3/10/2012 1:23:10 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Porcheddu

My Review of Georgetown Chrysler Jeep Dodge Ram:
Walking into the dealership without an appointment, I was greeted by the receptionist and directed to Mark Porcheddu, one of the salesmen who was there. He promptly greeted me and sat me down to talk about my needs and my particular interests. After two minutes of talking, I realized that I was talking to a guy who was neither trying to pressure me, nor trying to feed me a line. When I told him I had interest in a used car, he didn't blink an eye and began talking to me about their cars in stock. We were able to find something in my price range on the spot and I felt so comfortable with him that we ended up signing initial paperwork almost immediately. I was so happy to not only find a wonderful and well-maintained vehicle, but also one that was Pre-Owned Certified and had very low mileage for its age. Needless to say, I enjoyed talking with Mark so much, that we actually developed a great rapport and have maintained a correspondence relationship. He was so professional, but so down-to-earth, and that was key in helping me to make a quick decision. Even after the sale, Mark was still engaged and interested in my driving experience for me and my family. At one point, I had driven all the way down to Norwich from New Britain (a one-hour drive) with my whole family (six of us) and actually forgot the key to my other car that I had intended on picking up. When Mark heard about our situation, he went to his supervisor and asked him for a special contribution to our gas fund and handed me a slip of paper entitling us to $25.00 in gas to make up for our lost fuel. I was floored and so appreciative. Even after I turned down the gesture, he insisted. This was the kind of service I thought did not exist anymore. The entire staff was courteous and the overall atmosphere of the dealership was one of low pressure and comfort. Being an hour away from the dealership is a bit unwieldy, but based on the high level of professionalism of this staff (and particularly, Mark) I will make the trip for service whenever the need arises. If I have any automobile needs in the future, I won't be going anywhere else. Truly a diamond in the rough among dealerships. I would highly recommend this business to friends, family, and strangers alike. Thanks, Mark!

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Response from: Georgetown Chrysler Jeep Dodge Ram
Added: 3/19/2012 1:08:29 PM
Mark would like to personally thank you for your business. A good relationship between customer and salesperson always makes the process that much easier. This customer was a true gentleman. Mark says, "he is the kind of guest who makes me want to be a better customer service representative!"

G Garrison
2/25/2012 7:39:12 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mark Ballaro

My Review of Georgetown Chrysler Jeep Dodge Ram:
Two things about me: I never have a lot of time on my hands, and I don't like the "hard sell" approach, especially when it comes to cars. Mark was fantastic at Georgetown; helpful, intuitive, smart, easy-going, friendly and answered all my questions in a timely, efficient manner. I was a "Be Back;" meaning, I had one visit and then said, "I'll be back." When I came in the second time, the Jeep I was interested in was pulled up front to the curb for me to take a test drive in. When we came back, Mark went to do the figures. The rest of the sales staff were approachable, friendly, courteous and helpful. I bought the car that day. Within a couple of hours, I had traded my old car in, did all the paper work and walked out with a new car. It couldn't have been easier. I commended the General Manager on the whole staff (including the receptionist, Bambi). Terrific group. I'd do it all over if I had to.

Gary

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Response from: Georgetown Chrysler Jeep Dodge Ram
Added: 2/25/2012 9:10:02 AM
Gary,
Thank you for taking the time to submit your review. It was a pleasure doing business with you.

acrivers86
2/5/2012 12:10:50 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Keith Britt

My Review of Georgetown Chrysler Jeep Dodge Ram:
All I have are good things to say about my experience at Georgetown Chrysler Jeep and Dodge. I came in with high hopes, and left out the door pretty much tap dancing. Being this my first car, and not exactly the most wealthy person in the world I wanted a car that I would feel good in. The employee that I worked with, Keith, was very understanding and he actually listened to me when I spoke and I didn't feel like I was just trying to be sold a car. Whereas when I went to other dealerships around the area, I felt like I was being used and no one was listening to the type of car I wanted. Although my price range wasn't at the highest, Keith and the other wonderful employees truly worked WITH me to find a car that I would be happy with and kept on being so patient with me. In the end I found the perfect car that I am so excited about and can't wait to drive. My experience at Georgetown Chrysler Jeep and Dodge was so positive that I would 100% reccommend anyone to go there and find a car for themselves. My car search before coming into Georgetown was a nightmare and I was starting to lose hope on finding a car that I would love, and the people of Georgetown Chrysler Jeep and Dodge turned this into a reality. I honestly couldn't be happier.

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Response from: Georgetown Chrysler Jeep Dodge Ram
Added: 2/7/2012 11:45:28 AM
We're glad that Keith was able to help you dance out the door! Hearing feedback from customers is important to us because it helps us to know our staff is treating our customers well. Staff and customers are both crucial to how we run our business and we hope that is evident with every interaction.

Again, thanks for your feedback - we hope we can impress you with every opportunity we have!

BluGruve
2/1/2012 5:15:31 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Joseph Dowling

My Review of Georgetown Chrysler Jeep Dodge Ram:
I went to several car dealers and I knew this was the place I wanted to do business with the moment Joe took me for a test drive. He was genuinely friendly and down to earth. He did not hesitate to inform me of all the incentives he could offer and in short, provided outstanding customer service. I find this atypical when it comes to buying a car and Joe is the reason “Why” I gave this rating.

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Response from: Georgetown Chrysler Jeep Dodge Ram
Added: 2/1/2012 5:31:41 PM
Thank you for your comments. Joe is relatively new with us and has already proven to be an asset.

TomDolan
1/23/2012 11:12:16 AM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ramon Pinon, Keith Zarembski

My Review of Georgetown Chrysler Jeep Dodge Ram:
Needed a service on short notice and had to wait. Keith and Ramon squeezed me in and got me out in about an hour, so that I could get to work. Great service.

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Response from: Georgetown Chrysler Jeep Dodge Ram
Added: 1/28/2012 4:47:16 PM
Thank you for your positive comments. We try to accommodate all customers as much as possible and recoqnize how important their cars are to them.

Reviews 11-20 >>