I entered the dealership at 3 pm. Sandy knew we were coming. She had said she would match any other offer I had gotten. It was over an hour before we could take a test drive. There was another gentleman standing around a not very busy showroom for over an hour waiting to get his paperwork done on his purchase. After the test drive and another wait I was give a price that included a very low offer for my trade in. When I complained that the offer was way too low they did up the offer 1500 dollars but were still well below the price another dealership had offered me. I left the dealership feeling I had wasted close to 2 hours. On the positive side Sandy was friendly and apologetic. Though I think Sandy is good at her job, I think the dealership does little to distinguish itself from any other run of the mill car dealer.

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Well having been in the Chicagoland area for only 8 months and soon to leave we didn't have the luxery of knowing which dealerships to look for and get a feel for reputations of each facility. We went online through our insurance company to find our "dream car" and to also trade out our cramped Ford Focus. All the locations we looked at gave us similar prices but our sticking point was trade-in value of our car and selection. Needless to say you prevented us from having to haggle the trade-in value and you offered to pay our loan off...no one else asked what that was and the other company lost our business by a measly $260. Didn't hurt that you had the caramel bronze and plenty of green Subarus on the lot!!! Sandy doesn't sugar coat anything and gets everything laid out on the table. No interest loan!! Can't beat that! I also liked the idea that the price was spelled out up front...I hate dealing with that part and that made it easy! We had to do a little back and forth running because of of the late night and daughter in tow...she even tried to buy our daughter some macaroni and cheese...Who does that!! At least you tried and it was greatly appreciated! Anyway, loved the service, liked the idea that I wasn't tackled before I walked in the door and we LOVE THE CAR! Thanks again for everything! Kevin/Jenny/Emerson Burns

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Sandy is the best salesperson I've ever done business with. She is friendly and very knowledgeable, customer service is excellent! I visited several Subaru dealerships across the Chicagoland area and Gerald Subaru Kia of Naperville was superior in inventory, price and customer service. I would highly recommend visiting and buying from this dealership in particular from Sandy. She made my car buying experience completely hassle free which is what I believe most people wish for.

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Glenn was very helpful in helping me pick out a Kia that would satisfy my needs. After test driving the Rio and the Soul, he was able to answer questions I had and made it easy for me to make my choice. I chose the Soul. I had one picked out one that was on special that I could afford. While we started the paperwork, he found another one they had that was a little more expensive but had more incentives that still fell within my budget. He worked with the finance department to get to a payment that I could afford. He was not pushy at all like some sales people can be. I did not feel obligated to purchase anything just because he worked hard to find a car for me. I purchased because with Glenn talking to me he was able to find a car that I am extremely happy with. The car I chose was my decision and I was not persuaded in any way to purchase one car over another. Everyone at this dealership was knowledgeable, attentive and courteous making my car buying very satisfying. This is the 4th Kia bought in my family from Gerald Subaru Kia in Naperville. I would recommend anyone looking for a great car at an affordable cost to go visit Glenn Miller. He will make sure you get what you want and make your car buying experience one to remember.

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Great dealership, Dealt with Carlos Mendoza. He was extremely helpful and easy to deal with. No pressure sales at all.

Strongly recommend this dealership to anyone in the Chicago area who is interested in buying a Subaru.

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Very disappointed. Words cannot express. No one looked at my trade in, but valued me less $9k less than blue book. Not sure how they did that without looking at the car. Spent an hour with the salesman just to complete an application, to be told in 10 minutes that my credit and trade value made my expectations unrealistic. He put his hand out and said "good luck". No discussion or negotiation on the trade or the purchase price. None. It was just odd, to say the least. The next night I visited 2 other dealerships and they valued my car $7k higher than this dealership and got me 4% on my new car which was the same price as the Kia I wanted. Nonetheless, driving a 2013 Honda Accord at 4% and made $1k on my trade. THIS IS HOW FAR OFF KIA IN NAPERVILLE ARE FROM REALITY. Loving my new Accord, payment, and customer service I got from Honda. Next time, come look at my Kia that I am trading, call a bank, and listen to my goals. While, I will never shop here again, I would say that Bob is a nice guy, but either his finance team or GM discouraged this deal and Bob accepted the "no sale" approach. Good luck, guys!

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I really spent alot of time going over vehicles since I knew my vehicle was going to need replaced soon so I came to the conclusion I wanted a subaru thru research (including a spreadsheet comparing likely vehicles from multiple companies). I contacted Gerald Subaru for a quote and compared it to four other dealers and decided to schedule a test drive. Sandy found the initial car we wanted and we drove it but then I asked to add an upgrade so she went to work locating a vehicle to fill my needs. After a short wait she found one at another dealer and confirmed it being available and we negotiated a price I was happy with. After a day waiting for delivery I went in to inquire why I had a receipt and no vehicle to find out the other dealer was withholding the car. So Sandy and the sales Manager (sorry name escapes me) assured me they would make good and found another car with alittle more ammenities for the same quote and made my experience which could have been very bad into a great and satisfying experience and I would recommend them in ernest.

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Sandy Jackson is hands down the most quality car salesperson I've ever worked with. From our 1st point of contact, a phone call, Sandy was on task, immediately willing to travel to a sister dealership to pick up the vehicle I was interested in. Upon meeting her in person, I knew I was in very good hands.

After a test drive and a few questions, I was sure I wanted to purchase the car, a 2011 Subaru Outback, but had anxiety, because my husband was at the office and I needed to pick my daughter up from pre-school. I was also fairly sure my husband would want to come there and assist me, as he has in past vehicle purchases. Sandy helped me work through my stress and somehow managed to connect with my husband (without even meeting him) enough to make him feel comfortable, telling me to proceed with the purchase on my own, while he picked up our daughter. I truly felt like she was on my team and know I got an excellent deal.

In addition to all of that, my trade-in needed to be towed the following day, all of which Sandy arranged. I forgot to clean it out before dropping my keys through the door at the mechanic, and Sandy was kind enough to go in and gather my things for me while I was at the office. She also must have noticed my preferred form of communication is text message, and began reaching me that way. How convenient!

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This is our family's very first car that we have bought together and we were looking for the best experience possible. We wanted to find the best price and a friendly dealership that would work with us to get exactly what we wanted. We knew that we really wanted a Kia Soul so we started looking online for where we could get the best deal. We came across a Soul at Gerald Subaru Kia and inquired about it immediately. We were very promptly answered via email telling us a little more about them and the car that we wanted to look at. Over the next week or so we talked back and forth with Glenn and finally got to make it up north to see the car. (we live about 2 hours away so it was hard to make time with a young one at home) The moment we showed up we were greeted warmly and shown the exact car that we had inquired about. Glen worked with us on our budget and got us our perfect car. He was polite and so very helpful. I will recommend them to everyone I possibly can and they will be getting our business again in the future!

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My adventure started by looking at different cars through different websites. I decided I wanted to get a Subaru Legacy and not feel like I over paid for it. I made a couple of price request and Sandy Jackson responded quickly and was able to answer all my questions I had about the car. When Sandy first contacted me I was on my way to another Subaru Dealer but she was able to beat the price over the phone and setup a test drive the same day. I ended up not going to the other Subaru dealer and ended up purchasing my new 2013 Subaru Legacy from her. I was unable to take my new Legacy home the same night because some of the upgrades that I purchased were going to be installed the next day and Sandy provided me with a loaner car. She also kept me updated with the progress of the updates and made sure when I picked up the car it was ready for me.

During the whole process Sandy felt more like a friend than a salesperson. I would highly recommend Sandy to anyone that is looking for a new vehicle.

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