Read Reviews Gerald Subaru Kia of Naperville

Gerald Subaru Kia of Naperville

Gerald Subaru Kia of Naperville

1210 E Ogden Ave
Naperville, Illinois 60563


Sales: (630) 355-3900
Service: (630) 355-3900
Parts: (630) 355-3900

Manufacturers: Kia, Subaru

Write a ReviewWrite a Review

  • Customer Service:

    4.7
  • Quality of Work:

    4.7
  • Friendliness:

    4.8
  • Overall Experience:

    4.6
  • Pricing:

    4.5

24-Month Rating

based on 146 reviews

4.7

4.7 out of 5

217 lifetime reviews

Gerald Subaru Kia of Naperville

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Certified: Gerald Subaru Kia of Naperville

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Gerald Subaru Kia of Naperville has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Gerald Subaru Kia of Naperville

Gerald Subaru Kia is the only Subaru and Kia dealer in Chicagoland to offer an Exclusive Lifetime Warranty on All New Vehicles and Select Used. Unlimited Time Unlimited Miles Good Anywhere in the USA. See dealer for details.

Our service center has only factory trained technicians who have years of experience working on Subaru's and Kia's.

We have a Body Shop on the premises to restore your vehicle to its original factory finish after a major accident or take care of those annoying shopping cart dings.

Visit us at Geraldsubarunaperville.com or geraldkia.com

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 4:00 PM

Sunday: Closed


Our Amenities

Automated Car Wash Parts Store
Cable TV Pet Friendly
Children's Play Room Rental Car Service Onsite
Customer Lounge Area Shuttle Service
Express Service Television
Free Coffee Vending Machines
Free WiFi

mswislow
5/12/2013 12:58:05 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Sandy JacksonSandy Jackson
  • Customer Service:

    3
  • Quality of Work:

    N/A
  • Friendliness:

    4
  • Overall Experience:

    2
  • Pricing:

    2
  • Overall Score:

    2.8

My Review Of Gerald Subaru Kia of Naperville:

I entered the dealership at 3 pm. Sandy knew we were coming. She had said she would match any other offer I had gotten. It was over an hour before we could take a test drive. There was another gentleman standing around a not very busy showroom for over an hour waiting to get his paperwork done on his purchase. After the test drive and another wait I was give a price that included a very low offer for my trade in. When I complained that the offer was way too low they did up the offer 1500 dollars but were still well below the price another dealership had offered me. I left the dealership feeling I had wasted close to 2 hours. On the positive side Sandy was friendly and apologetic. Though I think Sandy is good at her job, I think the dealership does little to distinguish itself from any other run of the mill car dealer.

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KevinBurns2013
5/9/2013 2:34:53 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sandy JacksonSandy Jackson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Gerald Subaru Kia of Naperville:

Well having been in the Chicagoland area for only 8 months and soon to leave we didn't have the luxery of knowing which dealerships to look for and get a feel for reputations of each facility. We went online through our insurance company to find our "dream car" and to also trade out our cramped Ford Focus. All the locations we looked at gave us similar prices but our sticking point was trade-in value of our car and selection. Needless to say you prevented us from having to haggle the trade-in value and you offered to pay our loan off...no one else asked what that was and the other company lost our business by a measly $260. Didn't hurt that you had the caramel bronze and plenty of green Subarus on the lot!!! Sandy doesn't sugar coat anything and gets everything laid out on the table. No interest loan!! Can't beat that! I also liked the idea that the price was spelled out up front...I hate dealing with that part and that made it easy! We had to do a little back and forth running because of of the late night and daughter in tow...she even tried to buy our daughter some macaroni and cheese...Who does that!! At least you tried and it was greatly appreciated! Anyway, loved the service, liked the idea that I wasn't tackled before I walked in the door and we LOVE THE CAR! Thanks again for everything! Kevin/Jenny/Emerson Burns

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Response From: Gerald Subaru Kia of Naperville
Added: 5/10/2013 2:07:16 PM

Thank you, Burns family, for your kind words. We work hard to go above and beyond for everyone who walks through our doors, and we areproud to hear our team was able to take good care of you. Sandy is a key member of our team. Congratulations on your new Subaru, and welcome to the Gerald family. Find us on Facebook and Twitter for special deals and updates.

Regards,

Jim Whitgrove
General Sales Manager
jwhitgrove@geraldauto.com

Twitter
cmherrera
5/9/2013 1:08:28 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sandy JacksonSandy Jackson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Gerald Subaru Kia of Naperville:

Sandy is the best salesperson I've ever done business with. She is friendly and very knowledgeable, customer service is excellent! I visited several Subaru dealerships across the Chicagoland area and Gerald Subaru Kia of Naperville was superior in inventory, price and customer service. I would highly recommend visiting and buying from this dealership in particular from Sandy. She made my car buying experience completely hassle free which is what I believe most people wish for.

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Response From: Gerald Subaru Kia of Naperville
Added: 5/10/2013 1:40:40 PM

Thank you for letting us know about your excellent experience with us. We strive to provide the highest level of customer service for all of our customers, and we are happy that Sandy was able to get you in the perfect Subaru. Thank you for choosing Gerald Subaru Kia of Naperfville, and welcome to the Gerald family! Be sure to find us on Facebook and Twitter for special content and deals.

Regards,

Jim Whitgrove
General Sales Manager
jwhitgrove@geraldauto.com

Twitter
Peggy1963
4/30/2013 10:40:18 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Glen  MillerGlen Miller
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Gerald Subaru Kia of Naperville:

Glenn was very helpful in helping me pick out a Kia that would satisfy my needs. After test driving the Rio and the Soul, he was able to answer questions I had and made it easy for me to make my choice. I chose the Soul. I had one picked out one that was on special that I could afford. While we started the paperwork, he found another one they had that was a little more expensive but had more incentives that still fell within my budget. He worked with the finance department to get to a payment that I could afford. He was not pushy at all like some sales people can be. I did not feel obligated to purchase anything just because he worked hard to find a car for me. I purchased because with Glenn talking to me he was able to find a car that I am extremely happy with. The car I chose was my decision and I was not persuaded in any way to purchase one car over another. Everyone at this dealership was knowledgeable, attentive and courteous making my car buying very satisfying. This is the 4th Kia bought in my family from Gerald Subaru Kia in Naperville. I would recommend anyone looking for a great car at an affordable cost to go visit Glenn Miller. He will make sure you get what you want and make your car buying experience one to remember.

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Response From: Gerald Subaru Kia of Naperville
Added: 5/1/2013 1:39:51 PM

Congratulations, Peggy, on your brand new Kia Soul! We are happy to hear about how well everything went with your purchase. Glenn is a valued member of our team, and we are proud to hear that he went the extra mile to get you in the Soul wth more incentives. We hope to make everyone feel like a member of our family throughout the entire process. We thank you for taking the time to leave this glowing review, and we appreciate your continued loyalty. Find us on Facebook and Twitter for special updates and deals!

Regards,

Jim Whitgrove
General Sales Manager
jwhitgrove@geraldauto.com

Twitter
boynamedjude
4/30/2013 12:57:34 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Carlos MendozaCarlos Mendoza
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Gerald Subaru Kia of Naperville:

Great dealership, Dealt with Carlos Mendoza. He was extremely helpful and easy to deal with. No pressure sales at all.

Strongly recommend this dealership to anyone in the Chicago area who is interested in buying a Subaru.

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Response From: Gerald Subaru Kia of Naperville
Added: 5/1/2013 1:47:57 PM

Thank you Jude, for choosing Gerald Subaru of Naperville. We strive to create a pressure-free and pleasant environment for all of our customers, and we are proud to hear how Carlos was about to get you in to a new Subaru. We appreciate your recommendation and look forward to hearing from you in the future. Be sure to find us on Facebook and Twitter for exclusive content and deals.

Regards,

Jim Whitgrove
General Sales Manager
jwhitgrove@geraldauto.com

Twitter
tagsjr13
4/13/2013 6:45:50 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:

  • Customer Service:

    4
  • Quality of Work:

    1
  • Friendliness:

    4
  • Overall Experience:

    2
  • Pricing:

    1
  • Overall Score:

    2.4

My Review Of Gerald Subaru Kia of Naperville:

Very disappointed. Words cannot express. No one looked at my trade in, but valued me less $9k less than blue book. Not sure how they did that without looking at the car. Spent an hour with the salesman just to complete an application, to be told in 10 minutes that my credit and trade value made my expectations unrealistic. He put his hand out and said "good luck". No discussion or negotiation on the trade or the purchase price. None. It was just odd, to say the least. The next night I visited 2 other dealerships and they valued my car $7k higher than this dealership and got me 4% on my new car which was the same price as the Kia I wanted. Nonetheless, driving a 2013 Honda Accord at 4% and made $1k on my trade. THIS IS HOW FAR OFF KIA IN NAPERVILLE ARE FROM REALITY. Loving my new Accord, payment, and customer service I got from Honda. Next time, come look at my Kia that I am trading, call a bank, and listen to my goals. While, I will never shop here again, I would say that Bob is a nice guy, but either his finance team or GM discouraged this deal and Bob accepted the "no sale" approach. Good luck, guys!

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JimHarding13
4/10/2013 8:24:36 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sandy JacksonSandy Jackson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Gerald Subaru Kia of Naperville:

I really spent alot of time going over vehicles since I knew my vehicle was going to need replaced soon so I came to the conclusion I wanted a subaru thru research (including a spreadsheet comparing likely vehicles from multiple companies). I contacted Gerald Subaru for a quote and compared it to four other dealers and decided to schedule a test drive. Sandy found the initial car we wanted and we drove it but then I asked to add an upgrade so she went to work locating a vehicle to fill my needs. After a short wait she found one at another dealer and confirmed it being available and we negotiated a price I was happy with. After a day waiting for delivery I went in to inquire why I had a receipt and no vehicle to find out the other dealer was withholding the car. So Sandy and the sales Manager (sorry name escapes me) assured me they would make good and found another car with alittle more ammenities for the same quote and made my experience which could have been very bad into a great and satisfying experience and I would recommend them in ernest.

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Response From: Gerald Subaru Kia of Naperville
Added: 4/11/2013 1:17:30 PM

Thank you so much for reaching out to us to let us know how we are doing! We always love to hear what our guests have to say. Finding the perfect car can be a tough experience which is why we go above and beyond to assure it's as simple and stress free as possible. We think you made a great decision in purchasing a Subaru and we hope you enjoy your new vehicle for many years to come. We truly appreciate your kind remarks about Sandy and our team and we will be sure your compliments are heard. We'd like to say congratulations again and we hope to be of assistance to any automotive needs you may have in the future! Take care!

Regards,

Michael Meah
General Sales Manager
mmeah@geraldauto.com

Twitter
adelassus
4/10/2013 6:16:01 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sandy JacksonSandy Jackson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Gerald Subaru Kia of Naperville:

Sandy Jackson is hands down the most quality car salesperson I've ever worked with. From our 1st point of contact, a phone call, Sandy was on task, immediately willing to travel to a sister dealership to pick up the vehicle I was interested in. Upon meeting her in person, I knew I was in very good hands.

After a test drive and a few questions, I was sure I wanted to purchase the car, a 2011 Subaru Outback, but had anxiety, because my husband was at the office and I needed to pick my daughter up from pre-school. I was also fairly sure my husband would want to come there and assist me, as he has in past vehicle purchases. Sandy helped me work through my stress and somehow managed to connect with my husband (without even meeting him) enough to make him feel comfortable, telling me to proceed with the purchase on my own, while he picked up our daughter. I truly felt like she was on my team and know I got an excellent deal.

In addition to all of that, my trade-in needed to be towed the following day, all of which Sandy arranged. I forgot to clean it out before dropping my keys through the door at the mechanic, and Sandy was kind enough to go in and gather my things for me while I was at the office. She also must have noticed my preferred form of communication is text message, and began reaching me that way. How convenient!

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Response From: Gerald Subaru Kia of Naperville
Added: 4/11/2013 1:26:24 PM

Congratulations on your Subaru Outback! We cannot thank you enough for sharing your feedback with us! Sandy is absolutely an asset to our team here and we will be sure to pass along your kind sentiments. Going above and beyond is simply the standard here at Gerald's and we are proud to hear you have found this value in us. We are truly happy to hear that you had such a wonderful experience purchasing your new Subaru and that you felt comfortable enough to go through the process on your own. We wish you and your family many exciting years in your new vehicle and look forward to seeing you again in the future! Be sure to find us on Twitter and Facebook for exclusive news and specials when the time comes. Take care!

Regards,
Michael Meah
General Sales Manager
mmeah@geraldauto.com

Twitter
kgdavis17
3/23/2013 8:03:02 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Glen  MillerGlen Miller
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Gerald Subaru Kia of Naperville:

This is our family's very first car that we have bought together and we were looking for the best experience possible. We wanted to find the best price and a friendly dealership that would work with us to get exactly what we wanted. We knew that we really wanted a Kia Soul so we started looking online for where we could get the best deal. We came across a Soul at Gerald Subaru Kia and inquired about it immediately. We were very promptly answered via email telling us a little more about them and the car that we wanted to look at. Over the next week or so we talked back and forth with Glenn and finally got to make it up north to see the car. (we live about 2 hours away so it was hard to make time with a young one at home) The moment we showed up we were greeted warmly and shown the exact car that we had inquired about. Glen worked with us on our budget and got us our perfect car. He was polite and so very helpful. I will recommend them to everyone I possibly can and they will be getting our business again in the future!

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Response From: Gerald Subaru Kia of Naperville
Added: 3/25/2013 12:05:33 PM

Congratulations on your first vehicle! We understand how big of a decision it is to purchase a vehicle. We strive to provide a pressure-free environment, so you are able to make the best decision, possible. We thank you for taking the time to let us know about how well Glenn did. Your recommendation means the world to us, and we look forward to working with you in the future. Don't forget to find us on Twitter and Facebook for exclusive specials and exciting promotions. Thanks again!
-Mark Phillips
General Sales Manager
mphillips@geraldauto.com

Twitter
osc77
3/22/2013 12:08:49 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sandy JacksonSandy Jackson
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Gerald Subaru Kia of Naperville:

My adventure started by looking at different cars through different websites. I decided I wanted to get a Subaru Legacy and not feel like I over paid for it. I made a couple of price request and Sandy Jackson responded quickly and was able to answer all my questions I had about the car. When Sandy first contacted me I was on my way to another Subaru Dealer but she was able to beat the price over the phone and setup a test drive the same day. I ended up not going to the other Subaru dealer and ended up purchasing my new 2013 Subaru Legacy from her. I was unable to take my new Legacy home the same night because some of the upgrades that I purchased were going to be installed the next day and Sandy provided me with a loaner car. She also kept me updated with the progress of the updates and made sure when I picked up the car it was ready for me.

During the whole process Sandy felt more like a friend than a salesperson. I would highly recommend Sandy to anyone that is looking for a new vehicle.

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Response From: Gerald Subaru Kia of Naperville
Added: 3/25/2013 11:55:11 AM

Thank you for letting us know about your experience with Sandy. She is a valued member of our team, and we are proud of the job she does with providing the highest levels of customer service to all of our customers. We strive to make everyone feel like a member of our family. We look forward to seeing you again soon. Congratulations on your brand new Subaru Legacy! Be sure to find us on Twitter and Facebook for exciting promotions and other specials. Happy driving!
-Michael Meah
General Sales Manager
mmeah@geraldauto.com

Twitter

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