Germain Audi of Ann Arbor

Bought a new 2023 Audi e-tron in May 2023 from this dealership. Sales staff were great – friendly and helpful. But the car has been a huge letdown. Started with the windscreen wipers chattering so b dealership. Sales staff were great – friendly and helpful. But the car has been a huge letdown. Started with the windscreen wipers chattering so badly that it was unsafe to drive in the rain. Had to take it to the Audi service center five times in five months to get this fixed. They finally replaced the windscreen on the fifth visit. Just when I thought that was it, three months later, water started leaking into the car from the top of the windscreen during a snowstorm. Dashboard and seats got soaked. Really disappointed. For a car that cost around $70K, I expected way better quality. Feels like I’m driving a budget car instead. Now I have to go back to Audi again, and I’m dreading another long service process. Great service from the sales team, but the car’s been nothing but trouble. Not what I expected from a high-end brand like Audi. More

Efficient and down to Earth. Whole experience was much better than my first time buying a car. Highly recommend. Whole experience was much better than my first time buying a car. Highly recommend. More

Vehicle was as advertised. Very minor damage. Like brand new less than 8k miles 😳 great price Very minor damage. Like brand new less than 8k miles 😳 great price More

Joe has worked to keep the service department as a pleasant place to visit. I always feel that they are trying to keep service as a necessary but easy experience. pleasant place to visit. I always feel that they are trying to keep service as a necessary but easy experience. More

John was fantastic, helped me get in a new car very quickly and his service was fantastic. He answered all my questions quickly. The rest of the staff seemed disinterested in helping me. quickly and his service was fantastic. He answered all my questions quickly. The rest of the staff seemed disinterested in helping me. More

Lease experience was great. Service is horrible! Had to go back when they did not fix what was broken. I was told was hot broken. When my wife went to test the broken door it still did not work. Never r go back when they did not fix what was broken. I was told was hot broken. When my wife went to test the broken door it still did not work. Never received call when part came in. Made another apt. Left car for 8 hours and was not even started when we went to pick up. More

Professional,Friendly ,fast Joe and the whole Audi Team are fantastic to work with ,on any type of work needed on my vehicle,weather small or large ,they take of the customer, fi Joe and the whole Audi Team are fantastic to work with ,on any type of work needed on my vehicle,weather small or large ,they take of the customer, first More

Great experience!! My first time at Germain was when I actually experienced the true luxury car purchasing process and this also carries over to the service department. My first time at Germain was when I actually experienced the true luxury car purchasing process and this also carries over to the service department. Rod was great making all the arrangements with finance and Pat is always making sure my Q5 is well-maintained. I will be turning over my Q5 to my nephew in 2 years, so I will be back for another Audi! More

If you want your Audi fixed right, Germain is the place We've used Germain for years dating back to Howard Cooper days. First with Phil Kaiser and now with Pat Richter. Both service techs have been great We've used Germain for years dating back to Howard Cooper days. First with Phil Kaiser and now with Pat Richter. Both service techs have been great to work with -- clear, direct, easy to work with. And the service is great. We have 4 Audi wagons and 1 A4 sedan. Two of our cars have had warranty repairs for the piston ring issue on the 2.0T motor and both came back perfect! One now has 170K miles and still does not burn a drop of oil between oil changes (10K miles between changes). The other is at 130K miles and is also perfect. More