Read Reviews Germain Cadillac of Easton

Germain Cadillac of Easton

Germain Cadillac of Easton

4200 Morse Crossing
Columbus, Ohio 43219


Sales: (614) 421-2007
Service: (866) 444-1417
Parts: (614) 383-4180

Germain Cadillac of Easton
Manufacturer: Cadillac

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  • Customer Service:

    4.8
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.8
  • Pricing:

    4.6

24-Month Rating

based on 66 reviews

4.8

4.8 out of 5

109 lifetime reviews

Germain Cadillac of Easton
Germain Cadillac of Easton
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Certified: Germain Cadillac of Easton

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Germain Cadillac of Easton has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Germain Cadillac of Easton

At Germain Cadillac of Easton, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions, please feel free to contact us.

Our Location

Sales/Showroom

Monday: 10:00 AM - 7:00 PM

Tuesday: 10:00 AM - 7:00 PM

Wednesday: 10:00 AM - 7:00 PM

Thursday: 10:00 AM - 7:00 PM

Friday: 10:00 AM - 6:00 PM

Saturday: 10:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:30 AM - 5:00 PM

Sunday: Closed


Our Amenities

Customer Lounge Area Cable TV
Free WiFi Television
Free Loaner Cars Vending Machines
Free Coffee After Hours Drop-Off
Shuttle Service Drive-In Service
Automated Car Wash

J1914
10/19/2012 10:35:17 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kenny QuinnKenny Quinn
Marc RieserMarc Rieser
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Germain Cadillac of Easton:

Marc was extremely friendly without being "pushy". He answered all our questions and had a few items fixed on an exceptionally nice used cadillac. We would recommend him and return. Thanks Marc!


Kenny was also available and helpful.
John & Marilyn Cornell

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Response From: Germain Cadillac of Easton
Added: 10/24/2012 3:17:25 PM

Thank you for your kind words regarding your experience with Marc and Kenny. We hope your are enjoying your new car.

Best Regards,
Mike Visocky
General Manager

Twitter
Rick Baker
10/18/2012 9:47:47 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Marc RieserMarc Rieser
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Germain Cadillac of Easton:

My wife and i and our son all had a good experience with Marc.We would recommend him.As well as the dealership.We bought two used vehicles with in a week.

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Response From: Germain Cadillac of Easton
Added: 10/24/2012 3:16:22 PM

All of us thank you for your business not once but twice. We greatly appreciate your review as well.

Best Regards,
Mike Visocky
Executive Manager

Twitter
jlwomack3
10/18/2012 1:59:53 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Marc RieserMarc Rieser
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Germain Cadillac of Easton:

I purchased a 2010 Cadillac SRX from Mark Rieser. Mark was very knowledgeable, attentive and provided immediate follow-up. Prior to visiting Germaine Cadillac I had visited Mercedes Benz of Dublin and was a ready buyer. Because of the lack of follow-up from the sales person at Mercedes Benz of Dublin I vowed to not ever purchase a vehicle from that establishment. Due to Mark's exceptional service I am now a loyal Germaine buyer/customer. I am more than pleased with the vehicle I purchased.

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Response From: Germain Cadillac of Easton
Added: 10/24/2012 3:14:35 PM

Thank you for your business and your review. Mark provided you with the quality experience all customers should expect from a Germain dealership. We look forward to working with you again in the future.

Best Regards,
Mike Visocky
Executive Manager

Twitter
Warren K
9/10/2012 12:16:03 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Marc RieserMarc Rieser
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Germain Cadillac of Easton:

I am a Canadian buyer that purchased a pre-owned 2011 Volvo S40 from Marc Rieser. I found the vehicle on Carguru after looking for 2 months. I live close to the US border near Lewiston, New York and hoped to find a vehicle that was not too far from this area. I found that the best priced vehicles seemed to be in Florida until this vehicle came on line at a very competitive price at Germain, in Columbus, OHIO. I spoke to Marc about the vehicle and had hoped to put a down payment on it as he assured me that it was in excellent shape, and that I would fly to view the vehicle and make the final payment. Marc advised that he could not hold the vehicle for me if a firm purchaser attended the lot. I did not want to lose the vehicle as it was exactly what I was looking for. We compromised by Marc agreeing to bring the vehicle to a Volvo dealership in Columbus. I paid the dealership a nominal amount to perform a complete review of the vehicle. The Volvo mechanic advised that the vehicle was in mint condition. Volvo also corroborated the Carfax report, performed a small recall fix, and performed all of the warranty work that still remained on the vehicle (oil change, rotate tires, cabin filter replacement, etc) at no cost. I wired the full payment to Marc after he asked me to check the Dealer Rater web site about Germain. Germain has an excellent rating. Three days after the purchase, I flew to Columbus and was very pleased to find the car that I expected to purchase. Marc sent all of the required documents to the US/Canadian border. The vehicle is now in Canada and I saved a lot of money. I will do this again and would not hesitate to shop at Germain. I am sure to send some people their way.

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Response From: Germain Cadillac of Easton
Added: 9/11/2012 4:45:24 PM

We greatly appreciate you traveling from Canada to do business with us here in Ohio. Thank you for your kind review and your business.

Best Regards,
Mike Visocky
Executive Manager

Twitter
jgcaesar
8/20/2012 3:40:08 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Germain Cadillac of Easton:

I worked closely with Megan to test drive a few new models of Cadillacs, a CTS4 sedan and a CTS4 coupe. Megan was very knowledgable about the product, professional, friendly and courteous. Both Megan and Jason took a personal interest in my automotive needs and put together a package that worked well for me. This is my third consecutive Cadillac, but the first time that I have worked with Germain. They have certainly gained a new customer and I would recommend Megan Brandt and Germain to anyone in the market for a new vehicle.

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Response From: Germain Cadillac of Easton
Added: 8/28/2012 12:36:20 PM

Thank you so much for giving our dealership an opportunity to earn your business. Your kind words regarding your experience with Megan and Jason are greatly appreciated. We look forward to building a lasting relationship.

Best Regards,
Mike Visocky
General Manager

Twitter
glgarrison
8/2/2012 8:12:15 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Marc RieserMarc Rieser
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Germain Cadillac of Easton:

We were treated exceptionally well during the buying experience. We were also treated exceptionally well when an issue arose related to repairs and service. I would recommend friends and family to purchase from Germain based on this experience as well as our previous buying experience with Germain. Mark was great and handled our purchase very well. I will continue to bring my business to Germain.

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Response From: Germain Cadillac of Easton
Added: 8/9/2012 2:13:57 PM

Thank you so much for your kind review and your business. We look forward to building a lasting relationship.

Best Regards,
Mike Visocky
General Manager

Twitter
sschauffele
7/30/2012 11:13:41 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Donna HarmonDonna Harmon
Marc RieserMarc Rieser
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Germain Cadillac of Easton:

After deciding on a used Cadillac I spent some time searching on-line for something that would fit my criteria. Seeing that I live in Charlotte NC it seemed at the time not very economical for me to drive as far as Columbus to buy a car so I visited a few local dealers with disappointing results. Germains price and product seemed much better then what i had seen thus far and i decied to investigate if it may be worth a trip to Columbus after all.
When I called Germain everything and one was professional from Donna personally walking out to verify the car was there to Marc calling me to see if he could help with directions and assuring me the car would be there waiting for me and not out on a test drive by another potential customer. There was no pressure to buy and every question I had was answered with no hint of persuasion or deception.
In the end I ended up saving approximately $2,500 which even takes into consideration my gas and hotel etc.
I would highly recommend this dealer to anyone.

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Response From: Germain Cadillac of Easton
Added: 8/2/2012 1:39:41 PM

Thank you for your kind review. We appreciate you making the trip all the way from North Caroliina to visit us here in Columbus. We are pleased that we could make it worth your while with great savings and that you are enjoying your new ride.

Best Regards,
Mike Visocky
General Manager

Twitter
dougs19201
7/15/2012 5:40:01 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Marc RieserMarc Rieser
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Germain Cadillac of Easton:

We worked with Marc to purchase my 17 year old son's first car- Marc and the staff at Germain Cadillac made the experience a special one that he will not forget!

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Response From: Germain Cadillac of Easton
Added: 8/2/2012 1:40:45 PM

Thank you for your kind review. We hope that your son enjoyed his first car buying experience and hope that we will be assisting him for years to come.

Best Regards,
Mike Visocky
General Manager

Twitter
vermjpv
6/18/2012 3:42:18 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Donna HarmonDonna Harmon
Marc RieserMarc Rieser
Ian VandenbarkIan Vandenbark
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Germain Cadillac of Easton:

Came into the Dealership to place an order for a new 2013 XTS Platinum AWD, Crystal Red Tintcoat.

I had talked to Donna on the phone and She set Me up with Marc. I found that it would most probably be 6-8 weeks to get an ordered car in. I am just a little immpatient (like a child), so Marc "twisted My arm" into buying a CTS-V Sedan that was just gathering dust in their showroom!! At this point I should mention that I was trading in a C5 Corvette convertble. So the moral of this story is, I left as one very "happy camper".

I have a little trouble breathing, so Marc moved vehicles around so I didn't have negotiate stairs while at the dealership. I have had the MOST positive experience of dealing with purchasing an automoble of My 70+ years!!

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Response From: Germain Cadillac of Easton
Added: 6/27/2012 1:11:40 PM

Thank you for taking time out of your day to tell others about your experience with us here at Germain Cadillac of Easton. We are pleased that you are enjoying your new CTS-V. Please let us know if there is anything, we can do for you.

Best Regards,
Mike Visocky
General Manager

Twitter
jlcocker
6/8/2012 11:31:54 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Marc RieserMarc Rieser
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Germain Cadillac of Easton:

I called the dealership and was sent to Donna Harmon. She scheduled the appointment to meet Marc Rieser. I called Donna back to leave her a message that I appreciate her sending us to Marc. Mark was very attentive and listened to what we were interested in. I have been in sales since I was 21 years old and am now 56. Marc has what I call powerfull low sales pressure skills. It is a great skill that is not learned he just understands that if you answer all the questions and are interested in what the client says. You will earn the business. I appreciate the opportunity to work with Marc.

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Response From: Germain Cadillac of Easton
Added: 6/8/2012 12:21:04 PM

We appreciate your kind words regarding your experience with Marc, we are lucky to have Marc on our team. It is always a pleasure to receive high praise from someone who has been in the sales business.

Best Regards,
Mike Visocky
General Manager

Twitter

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