Bob Kimberly is superb! He knows and enjoys what he's doing and it shows. His ability to relate to people as clients not customers is so rare and refreshing. He listens and then expertly guides and provides detailed information about the vehicles and let's you make an informed choice. He's a great communicator with a wealth of knowledge about how to treat people. He knows cars and the buying process and his goal seems to be providing his clients with honest, in depth information whether they purchase at that first visit or not. I see why people come back to him after checking out other dealerships and sales associates. I know that was my experience and no one came close to the professionalism, the knowledge or the personality of Bob that just let's you know he's genuinely interested in you and cares about you having a positive experience. Bob walked me through all the steps of my purchase of a 2017 Honda CR-V. His attention to all the details was amazing! It's obvious he cares about his clients and cares about making the experience enjoyable and smooth. Jerome in financing was great as well - a great addition to the Germain team. Thanks Bob - I hope Germain appreciates what a rare gem you are - honest, thorough, patient, knowledgeable, and very caring. It was a great experience and I love my car! I highly recommend Bob Kimberly and Germain Honda. It was well worth the hour drive to work with the best of the best!