Germain Honda of Ann Arbor

Amazing customer service As a first time car buyer, I was looking for someone I could trust and who would treat me well. Not only did I get a great price and am beyond happy As a first time car buyer, I was looking for someone I could trust and who would treat me well. Not only did I get a great price and am beyond happy with my new Honda, I also had the best experience while shopping as the customer service was superb. Heather who took care of me was one of the big reasons I chose Honda. After I had shopped around at other dealerships, and received very poor customer service, Heather went above and beyond in helping me out! I am beyond happy with my purchase and Heather (and the rest of the staff) went out of their way to ensure I would be a life long customer!! More

Great Customer Service They gave us a great price on a 2014 CRV! However, I was not completely satisfied with one tires. Their staff gave it a proper look and gave us a repl They gave us a great price on a 2014 CRV! However, I was not completely satisfied with one tires. Their staff gave it a proper look and gave us a replacement tire with ease. Everyone was very attentive and made sure we had a great experience buying a quality car. It is night and day, compared to the experiences we have had with GM dealers. More

Germain Honda is fortunate to have people like Bob Kimberly. Bob Kimberly was the person taking care of us when we recently bought our new Honda Fit. He found the car we want it, gave us great advice and was sup Bob Kimberly was the person taking care of us when we recently bought our new Honda Fit. He found the car we want it, gave us great advice and was super friendly and courteous. I had a great shopping experience and definitely will recommend this dealership. Germain Honda should feel proud of having employees like Bob. Thanks Bob More

Pilot Purchase Luis took excellent care of me and my kids during the time spent at the dealership. Offered us drinks, and bought the kids candy from the vending mac Luis took excellent care of me and my kids during the time spent at the dealership. Offered us drinks, and bought the kids candy from the vending machine, and was very personable and knowledge and an overall pleasure to have done business with. Thank you. FYI - Not happy I need to sign up on an account to post this review. Will do so, so that Luis gets this credit he deserves, then will unsubscribe immediately. Should change this...it's bunkus IMO. More

good response to customer complaint Update Nov 6th 2014: Apparently the dealer has noticed this post and I received my refund immediately. Well, maybe its not that bad. Consider how fast Update Nov 6th 2014: Apparently the dealer has noticed this post and I received my refund immediately. Well, maybe its not that bad. Consider how fast it respond to customer rating, I will give it a 3 star instead of 1. Do not expect any customer service after you purchase a used car from this dealer. I bought a 2007 Hyundai about two month ago. When I purchased the car, its sale person told me that they will send me the information regarding where to do maintenance and so on, but I receive no such information. What makes it worse is after I found out that extended warranty was too complicated for me to understand and there were many discussions on the internet called for extra caution when selecting extended warranty, I decided to cancel my warranty one month ago. When I submitted my cancellation to this dealer, its employees handle this with poor manner and the unnecessary ferocity of the discussion of my cancellation of the warranty between its employees and me made me feel disrespected. Still, however, a month has passed and I have not received my refund. I tried to contact its "finance manager" named Clifton for four times through emails, but I receive no respond. I don't know when can I receive my refund and I am deeply frustrated by this dealer's unprofessional business conduct. More

Fantastic customer service, the process was fast and efficie I would recommend both Rob and Clifton to anyone, they both provided excellent customer service. I could not be happier with the the purchase of this I would recommend both Rob and Clifton to anyone, they both provided excellent customer service. I could not be happier with the the purchase of this vehicle. More

Purchased used 2005 acura rl quick and seamless purchase. Paperwork was completed before pickup and car instruction was knowledgeable. Vehicle was clean and ready to go. Thank y quick and seamless purchase. Paperwork was completed before pickup and car instruction was knowledgeable. Vehicle was clean and ready to go. Thank you for an easy transition. More

Heather was exceptional Heather helped us in finding the right car. She was genuine, intelligent, knowledgeable, and attentive to what we were looking for. She presented the Heather helped us in finding the right car. She was genuine, intelligent, knowledgeable, and attentive to what we were looking for. She presented the dealership well and I can't wait to do business there again More

Excellent folks , Excellent attitude ! I have worked with Evan Carrier for my daughters 2104 Civic as well as the latest 2014 CRV. He's a excellent person & understands customers needs ver I have worked with Evan Carrier for my daughters 2104 Civic as well as the latest 2014 CRV. He's a excellent person & understands customers needs very well . I have seen him work with the same attitude with many of the other customers whenever I was at the dealership & will certainly recommend meeting him to my friends when they are looking for a car. I am happy to say that at Germain Honda the approach is not 'salesy' and that reflects in the entire management team delivering professional value . Likewise thanks to Joel, Jason & Glen as well . More

First new car in a while I have owned 12 new cars in my life so far; most were purchased through an employer plan. The sales staff at Germain treated me well and were able to I have owned 12 new cars in my life so far; most were purchased through an employer plan. The sales staff at Germain treated me well and were able to quote me an acceptable price. The car was delivered clean, full of fuel, 100% functional and so far flawless. They exceeded my expectations and the product speaks for itself (2014 CRV EX). More