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Germain Lexus of Naples

Naples, FL

4.9
2,064 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,064 reviews

April 16, 2024

I am always pleased with the service and the treatment you receive when you enter the dealership. Very friendly and very professional. My service guy, Alex Depew is wonderful and very helpful. I recent More

by makane542
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Depew
Apr 17, 2024 -

Germain Lexus of Naples responded

We're very pleased Alex continues to be there for you whenever you have concerns about your vehicle. Thank you for letting us know he continues to assure you that everything will be handled to your satisfaction. Safe travels until your next visit! Regards, Don Nelson - General Manager

April 12, 2024

Scott Fielding was extremely helpful with my service appointment from beginning to end. Highly recommend him and the dealership. More

by outnmbrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fielding
Apr 12, 2024 -

Germain Lexus of Naples responded

That's great to hear! We're always striving to give our customers the best experience possible. Thanks for taking a moment to review and recommend Scott's assistance! Regards, Don Nelson - General Manager

April 12, 2024

Scott Fielding was a great service advisor and when out of his way for me to have a positive experience. To me the arrival process was very “clunky”. I just want to pull up get out of the car and walk More

by greggraves60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Smith
Apr 12, 2024 -

Germain Lexus of Naples responded

We sincerely appreciate you sharing your thoughts with us about the service process and the excellent service with which Scott provided you. Your comments have been shared with our team, and we hope to make your next appointment even better. Regards, Don Nelson - General Manager

April 12, 2024

Sal Pellicciotta has been my sales person at Germain Lexus for the last 15 years and has always provided top notch service with a caring attitude. He is the best! More

by Dr. Frank
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Pellicciotta
Apr 15, 2024 -

Germain Lexus of Naples responded

Dr. Frank, we're delighted Sal continues to be there for you each time you're in the market for something new! Thank you so much for your lovely feedback and continued business. Please don't hesitate to reach out the next time we may assist you with anything. Regards, Don Nelson - General Manager

April 11, 2024

Hector Perez was very courteous and helpful, and did not have me wait for the service done to my vehicle. More

by Aangil246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Perez
Apr 12, 2024 -

Germain Lexus of Naples responded

Thank you for telling us the highlights of your service visit with Hector! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again! Regards, Don Nelson - General Manager

April 11, 2024

I've bought 2 cars from this dealer and had them serviced for more than 10 years. Very nice and professional sales and s service people. The showroom is always neat and clean. I had my car serviced there yes More

by JohnB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oorlando in sales, Scott Joiner in service
Apr 11, 2024 -

Germain Lexus of Naples responded

John, thanks for taking a moment to share positive feedback with us about Scott! Your loyalty to Germain Lexus is an honor, and we hope to continue being your #1 choice for years to come. See you next time! Regards, Don Nelson - General Manager

April 10, 2024

Very professional and courteous. Dealership is .in pristine condition. Very explanatory in the work being performed. More

by Bschultz3691
Recommend Dealer
Yes
Employees Worked With
Scott Fielding is my new service consultant. He did an excellent job., John McCloskey
Apr 11, 2024 -

Germain Lexus of Naples responded

Thank you for your trust in our service team! We're happy Scott provided you with a thorough, informative visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure! Regards, Don Nelson - General Manager

April 08, 2024

We were given the opportunity to look at the various cars on the lot without someone lurking. When ready, Orllando Sabau was there ready to help More

by Susan Grinvalsky
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Orllando Sabau, Germain Lexus Sales Department
Apr 09, 2024 -

Germain Lexus of Naples responded

Susan, thanks for taking a moment to tell us how your dealership visit went. We're glad you enjoyed looking around on your own until you were ready for some assistance. Orllando is a fantastic person to work with. Thank you for your review! Regards, Don Nelson - General Manager

April 04, 2024

Jackson Kirby has been my service rep since about 2019. He is always friendly, competent, time efficient and makes me feel well cared for. He is an asset to Germain Lexus of Nsples. Always a smile. More

by whalenlr49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Apr 04, 2024 -

Germain Lexus of Naples responded

Thanks for the love! We're thrilled you always enjoy working with Jackson and the Germain Lexus team for your automotive needs. We hope to be of service to you for many more years to come! Regards, Don Nelson - General Manager

April 04, 2024

Great Customer Service from all employees. Larry Vasco was my sales contact and he was very responsive to all my needs. When I go to this dealership there is never any pressure to buy a car More

by daverabinove
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry Vasco, John Azarow, Jackson Kirby
Apr 04, 2024 -

Germain Lexus of Naples responded

Thank you for honoring us with your patronage over the years. We're so pleased Larry and the team continue to serve you well. Congrats on the new ride, and best wishes for amazing travels, from everyone at Germain Lexus. Regards, Don Nelson - General Manager