Germain Volkswagen of Ann Arbor

I've always gone to the Volkswagen dealership in Ann Arbor for their outstanding service department, but up until the most recent visit I had never purchased a vehicle there. Frankly I never found thei Arbor for their outstanding service department, but up until the most recent visit I had never purchased a vehicle there. Frankly I never found their pricing to be competitive, and their sales staff never seemed particularly interested in selling me a car. Three years ago their pricing (on vehicle/trade) was almost $2500 higher than the competition-- and so I bought elsewhere. Knowing that the dealership had recently changed hands, and looking to purchase a new car, I decided to give them another try. This time they came through with a fair price on my trade and a competitive discount on the new car that I wanted. Yes, we had to haggle back and forth on price a bit, but Zach Coon was great and offered me an extended test drive (for a day). The sales manager was friendly and didn't try to play games with me during the negotiation. Glad to report that things have definitely changed for the better. Overall a very positive experience. More

Quick, sincere, convient, easy deal. Most dealers make Quick, sincere, convient, easy deal. Most dealers make it difficult to spend money and buy a car not at Germain. Thank you for dealing my way. Quick, sincere, convient, easy deal. Most dealers make it difficult to spend money and buy a car not at Germain. Thank you for dealing my way. More

Honest, prompt, high quality repair work with super customer care; Paul Stec, and his VW service team, are unsurpassed. Dennis Nold is an outstanding new car salesman; well informed, honest, and d customer care; Paul Stec, and his VW service team, are unsurpassed. Dennis Nold is an outstanding new car salesman; well informed, honest, and dedicated to customer care . I have been a customer for years and will continue to be, for both service and sales. I recommend these folks without reservation. More

This is by far the best VW service department I have gone to in my 14+ years of owning a VW Jetta. When I moved from FL to MI in the Fall 2011, I had concerns about my 2001 Jetta because stuff came out of m to in my 14+ years of owning a VW Jetta. When I moved from FL to MI in the Fall 2011, I had concerns about my 2001 Jetta because stuff came out of my car. Allen West immediately got my car scheduled. When he called to give me an explanation of what happened and it was nothing major to worry about. Allen could tell I was a bit nervous because so he put Allen Perrault, the technician who worked on my car, discuss the cause and told me it was not a major cause of concern and he recommended I NOT spend a lot of money on something so minor. When Alan P. said no, I was actually surprised because a former boyfriend worked as a technician for a dealership in FL, and it was stressed to always recommend fixing minor things or suggest other maintenance so the dealership could make more money. Every time I come to this dealership, I almost always work with Allen West or Phil Kaiser as my service reps. When I walk through the door, they greet me by name and already have everything ready for me and know exactly why I'm visiting them. On only one occasion did they bring up a concern that was outside of my planned scope of work (my front brake pads were starting to wear low), but they have always left it up to me to make the decision. I have never been pressured to have additional work done that is not needed. And by the way, as far as the break pads, I asked them to make a note on my account because my next big maintenance was coming up and I would take care of it then - I just needed the extra reminder, in case I didn't bring it up on the phone when I scheduled my appointment. On the rare occasion I worked with someone else, I have also received excellent customer service. Also, on my second visit, I met Paul Stec, the Service Department Manager. I will always remember the look on his face when I went up to him and asked to speak with him about the service I received. He appeared ready to deal with an angry customer, so it was funny seeing his expression change when I told him how much I enjoy working with his team. As comparison, and to see why I actually love dealing with Germain Volkswagen of Ann Arbor, below are short summaries of my experiences with other VW Service Departments: I first dealt with a VW dealer in Northern Virginia, they weren't bad and never tried to "upsell", but when I walked through the door I was never greeted by name, and I can pretty guarantee they didn't recognize me either (even though I ALWAYS have maintenance done at the scheduled time). My next dealer in Alaska was by far the worst. Every time I picked up my car from the service department something was wrong or even worse, broken and needed an expensive fix. If it's not obvious, I want my car to run forever and VW's are known for this. It was the only dealer where I lived, so I could not change dealerships even though I HATED going to them. I went to two different dealerships when I lived in FL. The good news with them is my car never left the service department needing additional work like I experienced in Alaska. The bad news is i never felt comfortable going to either one because they always wanted to sell service that wasn't needed. More

Great and knowledgeable staff, very friendly and informative. Excellent service mechanics!!! Recommend this facility/ dealership to all looking for a Volkswagen or need service. Great experience informative. Excellent service mechanics!!! Recommend this facility/ dealership to all looking for a Volkswagen or need service. Great experience More

Transition-The walls where shadows of Howard Cooper remain makes it seem not ready yet-Very little "New" Volkswagens were on display-I came back twice to "sign" papers-No forms-not ready yet-The Showro remain makes it seem not ready yet-Very little "New" Volkswagens were on display-I came back twice to "sign" papers-No forms-not ready yet-The Showroom-Offices-not ready yet-Speed up the transition- Kashaka, Zachary & along with other sales & service personel made my "visits" pleasant-Coupled with the fact I wanted another Volkswagen-Originally another GTI-So I was sold before I met them & had the desire-I hope the Volkswagen stands as tall as the Audi at Germaine-Their Team, at least the ones I met, make me feel I did the right thing by purchasing at the Germaine dealership. More

i can't remember but the guys were alsome and you couldn't ask for more they were so friendly and the driver that took me to the mall was so so nice. THANK YOU SO MUCH Tina Schroeder couldn't ask for more they were so friendly and the driver that took me to the mall was so so nice. THANK YOU SO MUCH Tina Schroeder More

I was greeted while still pulling up to the shop entrance, directed to the servie counter, by a friendly and helpful greeter (?), the service technician (Allen West) quickly processed the paperwork, entrance, directed to the servie counter, by a friendly and helpful greeter (?), the service technician (Allen West) quickly processed the paperwork, service was executed quickly (2nd set of keys and programing for my recently purchased vehicle), Allen explained details and called my attention that because of the pre-sale revision I had 10,000 miles before next service call. Very welcome news! I am very satisfied and will recommend dealership. More

My service visits have always been a great experience. The vehicle service is always performed very quickly. The service team communicates very well and is concerned about my time. The vehicle service is always performed very quickly. The service team communicates very well and is concerned about my time. More

I first bought my Volkswagen Passat from the dealership 9 years ago and I continue to support the business because of excellent service people, excellent service manager, and excellent sales personnel that g years ago and I continue to support the business because of excellent service people, excellent service manager, and excellent sales personnel that go far beyond what is required of them. Brenda McClanahan More