Bought a new 2015 Veloster, A/C didn't work, to it back to Gettel few days later for 10am appt., waited 1/2 hour or more just to get waited on, said it would take 2-4 hours to fix, so rented a car, went home, 34 miles away. Called me 2:30pm, said it was all fixed, just needed freon. Went back to get it, sat out front for 10 minutes to make sure A/C was fixed, AS WORK ORDER DECLARED, and all I got was hot air, so drove back around to Service area, had one of the girls put her hand over the vent, and the look on her face said it all, they NEVER touched my vehicle, lied like xxx. Left furious, went home and called Palm in Punta gorda, took it there, said it needed freon and they had put dye in it (as they are supposed to do). I told them that Gettel claimed they did the same thing. Said there was no dye residue, so it's proof that they never looked at my car. I asked them how long it would take for freon to leak out, said about 4-5 days. More proof that Gettel never touched my car. So back home I went, only to be without A/C 5 days later, so took it back to Palm, hole in compressor, ordered part, so going back again. I hadn't even had the car a month yet and already 4 trips to service. I have written to Gettel with no response, not even an apology. Almost 300 miles added to my odometer just for service. If Gettel had done their job in the first place this wouldn't have happened. They think they've heard the last of me, they couldn't be more wrong. STAY AWAY FROM GETTEL, THEY WILL SCREW YOU BIG TIME AND NOT GIVE IT A SECOND THOUGHT AS CUSTOMER SERVICE IS NOT IN THEIR VOCABULARY!!!
I Recommend This Dealer:
Andrea, very condesending to seniors
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