My parents purchased a 2014 Nissan Rogue from this dealer a week ago. I pulled the TrueCar value and it was $3k less than the finance dept had printed on the documentation. Luckily, my father received my email at the very last minute and came right out and asked why they were expecting him to pay that price when the car he was about to buy was listed at this price online. The hemmed and hawed and reshuffled to meet the online price I found. I urged my parents to walk away and deal with someone better but they went ahead with the sale. They had to take the car back so that the service department could complete the window tinting, pin striping and paint and fabric protection. No big deal but the guy called us to come back nearly an hour before the car was finished forcing us to wait at the dealership. Once completed, when my father noticed water in the trunk area, he was told by Nate that it was not a leak but just where water had dripped off of the power gate as it was being opening because it had just been washed. A couple days ago, after washing the car at home, my father noticed water again and took it to the dealer as there was obviously a leak. This time, Nate said something along the lines of "yeah, we've had another 2014 Rogue with the same problem, we can fix that". Unless this other leak happened in the span of 4 days from my father taking possession to calling and setting up the repair, he blatantly lied. This seems to be a common theme. They were just fine trying to get $28k+ for the vehicle until I provided proof of their TrueCar agreement, they said they'd call when the car was ready but had us wait an hour, they (potentially) knew of a leaking issue and let the car off the lot anyway. I'm very disappointed.
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