Geweke Toyota

Reason for Visit: Sales

I recommend this dealer: No

My Review of Geweke Toyota:
This was the second and last time that I dealt with this dealer.

I signed contract for a Scion tc on November 16, 07. They promised me to get me the color I want with the fog light. I spent the whole evening talking to them on the things I wanted. They promised me to get it next day. I went there on Nov 17, 07. The car was there with the right color but not with the fog light. Now that I don't get what I want I was so frustrated.

They should know how to calm down an irritated customer. Instead the told me like " I don't care if you walk out of here".

The sales person Terry was very courteous and helpful. But the manager was so rude. So I told Terry that even though I like his service, I decided not to make the deal because of the manager's unprofessionalism. Instead of apologising, John, the manager, even threatened me that he will call the police because I said so. He rudely demanded me to leave.

By the way, I am a physician and I never wanted to argue with such a rude person that I left. I am reporting this to Toyota headquarter on Monday.



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Reason for Visit: Sales

I recommend this dealer: No

My Review of Geweke Toyota:
There was a misprint in a newspaper ad, and when questioned about it, we were accused of stating they were "false advertising". The fact of the matter is that there was no way a car could have an MSRP of what they were advertising, w/a discount. They were rude and belligerent instead of just admitting it was a misprint.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Geweke Toyota:
I have been a loyal customer of Toyota for so long and I have had a Previa, 2 Corolla S, and 1 RAV 4. I went to Gewekee Toyota in Lodi on 04/15/07. I already got the pricing through Costco website and had an appointment with a salesperson named April. But she had to leave early and she gave me a call and told me to talk to another sale person Sam. He was a very nice salesperson. Eventually I talked to the so called "Manager" for the price and some other options negotiations.

He is so rude and very unprofessional. I have never seen such a barbaric person. How in the world he became the manager? God knows! But what I do know is that Gewekee Toyota will go out of business if that manager continues to be there.







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Reason for Visit: Sales

I recommend this dealer: No

My Review of Geweke Toyota:
My wife and are looking to purchase a new Toyota, we went through the Auto buying program offered by Costco and were reffered to Geweke Toyota. Here is a copy of the letter I sent to them after our very disapointing experience.

Your previous correspondence has been with my wife, however I am replying to you on her behalf as she is so appalled by your lack of service that she does not wish to have any further communication with your dealership, I, on the other hand, feel you should be made aware of the specific reasons for our disappointment in your service. We submitted a request for quote, through the Costco site, on a Tacoma double cab w/longbed, that request was answered quite promptly, however the Costco site did not allow us to select our preference of a 4x4 model, hence the quote you supplied was for a 4x2. We replied to your initial quote requesting a quote on a 4x4, this request was never responded to,
several more replies also received no response. Finally on, I believe, the fifth request we received a response in which you claimed to not understand what we were asking, needless to say our reply to that response in which we attempted to clear up your misunderstanding was also never responded to. In addition your original message with the quote for the 4x2 model indicated that someone would be calling to follow up as well, the only call we
ever received was a voice message left at 6pm on a Sunday evening indicating that there was a sale going on that weekend, gee thanks for letting us know that on Sunday evening! I have been the proud owner of several Toyota vehicles and up until now have had nothing but excellent experiences with every Toyota dealership I have dealt with. Since you clearly cannot seem to conduct reasonable communication with you potential customers I find myself forced to take my business elsewhere. Please note that I also plan on filing a complaint with Costco on the poor level of service we have received.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Geweke Toyota:
I had an oil change done on my Scion XB in June 2006; I have low profile wheels on my XB (bought and installed them at Geweke Scion) and the service man said he had fixed my tire pressure on my wheels. Two weeks later I get a flat tire and take it back to Geweke, they take it to BIG O Tire in Lodi and they say it was the tire pressure; that we hadn't checked it. I told Tom or shall I say I tried to tell Tom about the service man and tire pressure and he wouldn't even hear me out. I bought the XB in December 2004 and had 4 flat tires since then. Scion sold me the tires but they won't ever accept responsibility for them. So at the end, I had to pay $225.00 to have the original tires put back on. They suck big time; especially when it comes to customer serive!!!!

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