Gibbons Ford

Reason for Visit: Service

I recommend this dealer: No

My Review of Gibbons Ford:
Brought auto in for service and failed to repair brakes correctly. They let me the owner of the auto drive the auto with a inoperable parking brake. However they made sure they got paid for poor service. A complete brake repair front and back including rotors which I'm wondering if they really needed to be replaced but let me drive an unsafe auto after repair. I was never informed my parking brake did not work. It worked before I had the service. I think you should retrain your service dept. on how to perform repairs and check the auto before it is returned to customer. I ve purchased 3 new auto's and had them serviced there over the years. You have lost me as a service customer and buyer of my next new auto.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Gibbons Ford:
Bought a Used car.The car was certified.To certify the car
they had to install new tires.After 10,000 miles and 1 rotation
the rear tires have flat spots in them and the front tires are
perfect!Took it to the service department for them to look at
the tech came out looked at the tires and shrugged his
shoulders and said"You'll have to take it to a Continential
Tire Dealer"now if they put a part on form Auto Zone does
mean if it is defective I would have to take it back to them?
I think I deserve better sevice than that.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Gibbons Ford:
Purchased a Roush Mustang. Sale was fine. Service after the sale was a total dissapointment. THey know nothing about these cars, procedures for working with Roush on getting things taken care of , and a line of "Live with it" doesnt cut it with me , Now maybe regular "FORD" sales and service might be ok, But I HOPE roush removes them from selling any more of these vehicles or makes them train someone for better customer service on this model

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Gibbons Ford:
Bought a 2003 ford focus, got a quote from a dealer (whom I don't think works there anymore because he is not in the newspaper) gave me a quote and said it did include tax.....it was a wonderful price so I should have been suspicious then. Got my loan from bank and went back to buy the car he told me he forgot to add tax and I owed him 700.00, I argued with him until I was blue in the face but neither him nor the financial manager would budge. It was until I said I was getting a lawyer and left that they called and said they would give me the car at the original price, but it still made my first car experience terrible. I would never buy there again.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Gibbons Ford:
I didn't buy my 2001 Ranger there but took it there for service. They said brakes were fine, but rotors are warped, had to repair it myself. 21,000 miles on vehicle. They sprayed wd-40 on window channel to fix sticking, that didnt work either. Had to remove door panel myself to fix problem. Rear end was clunking, they said there was no problem. They might have the cheapest local prices on Fords, but their service dept. sucks, stay away, buy somewhere else.

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