My Review Of Gillman Subaru San Antonio:
My son and I went to this dealership specifically to look at a used Tiburon they had. We got to the dealership, they got the keys right out for us and we took the vehicle on a test drive. Before we even finished the test drive my son decided this was the vehicle he wanted. We told the salesman and he took us inside to work out the deal. They took my Mustang which we were trading in to get appraised and he had us fill out credit applications (I was cosigning). For anyone who doesn't know, EVERY time someone runs your credit it lowers your overall credit score, therefore I never randomly have my credit run. We were doing it simply to purchase the Tiburon. Our salesman came in and out telling us things were looking good and they were just trying to find us a the best deal. After awhile he finally came back in and told us the good news...we were approved and they could get us in a car. The bad news was the car we applied for was sold to the person who test drove it after us. Seriously?? How can a dealership run your credit to purchase a vehicle that they are selling to someone else?? If we had known the car was going to be sold to another customer, I would have NEVER agreed to have my credit run. We did not want any random car at their dealership, we wanted the car we came in specifically to look at. Now my credit score will be lower and we still have to find a vehicle for my son! That is simply bad business. To top it off, our sales associate told us his manager wanted to speak to us, so we waited and waited. We still didn't have the keys back to the mustang, so we couldn't leave. Finally I was not going to wait any longer. I went in the office and demanded the keys. I said this was completely unprofessional and I was appalled at their business practices. Worst non-car buying experience ever. Side note, Greg, our sales associate was a nice kid. He tried his best, it was the on duty manager who knew about the other person buying the car. He also knew that I had come in to look at the car and that we were doing a credit check to purchase the car. He should have stopped it before it got to that point if he knew someone else was purchasing the vehicle. I didn't put his name in because he never bothered to even come in and explain the situation, so I have no idea who he is.
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