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Gillman Subaru San Antonio

16048 Interstate 35 North, Selma, Texas 78154
Sales: (210) 651-9345
Service: (210) 564-2888
Parts: (210) 564-3416

Makes: Service Center|Subaru
 
Good
73% Recommend

Overall Rating 3.7

85 Lifetime Reviews

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Gillman Subaru San Antonio
85 Lifetime Reviews
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Gillman Subaru San Antonio Info
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85 Dealership Reviews
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Reason For Visit
Service

"BS with an Attitude"

A couple of months ago I took our '12 Outback in for an oil change. The service writer tried to tell me I had to have synthetic oil, a plain contradiction of the owners' manual. I didn't buy it. Fast forward to this week with another oil change due and a minor concern about a possible CV joint noise. My wife called, the service writer told her we weren't using synthetic motor oil - implying that was the problem. I got on the line and he told me that, plus there would be a $115 diagnosis fee on a vehicle still under factory warranties! I made an appointment I had no intention of keeping, and I went to North Park Subaru instead, where I was treated honestly and courteously (with no profit-pumping synthetic oil recommendation). DO NOT DO BUSINESS WITH THESE CROOKS AT GILLMAN! They also show all the signs of a mechanic taking particular advantage of female customers.

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Service Writer


Reason For Visit
Sales (New)

"Awesome Sales Rep Josh was very knowledgable about all..."

Awesome Sales Rep Josh was very knowledgable about all Subaru options. He took the time to understand my needs and worked to help me get in the best vehicle for me!!! At the end of the day I am a proud owner of a beautiful red XV Crosstrek! Thank you Josh for such a great car buying experience.

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Josh Gutierrez


Reason For Visit
Sales (New)

"Had a great experience buying my 2014 WRX. I worked with..."

Had a great experience buying my 2014 WRX. I worked with Anthony to purchase and I felt I got a great deal. I shopped around for a few weeks and I received more attentive service and a better deal at Gillman Subaru than what North Park offered.

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Anthony DeLaPaz


Reason For Visit
Sales (Used)

"I recently traded in my 2011 Chevy Cruze for a Jeep..."

I recently traded in my 2011 Chevy Cruze for a Jeep Liberty. The process was quick and easy. My sales rep Steve S. Stayed in contact before I met him and was a big help, he showed me the car I was looking for and also got me a good deal for my trade in. He was also very informative of the trade in and finance process. He and the finance manager Nick S. helped me to stay within my budget for car payments and worked hard to get it as low as possible. They also allowed me and my husband to take the car home overnight to make sure we liked it and we loved it! Usually I don't feel comfortable with car salesmen because of the fear of being ripped off but these guys were a great help and I have already recommended them. My husband is also looking to trade in his vehicle, so we will definitely be back. If you're looking into getting a new car, visit Gillman Mitsubishi. Steve and Nick can definitely help you out!

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Steve and Nick


Reason For Visit
Service

"Quite frankly these guys are amazing. My Outback has..."

Quite frankly these guys are amazing. My Outback has almost 200,000 miles on it, and runs like it just drove off the lot. If you could find a more knowledgeable and helpful staff I would be stunned. If you bring your car to these guys you will never regret it.

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Steven Hu


Reason For Visit
Service

"As I promissed, here is my review regarding the service..."

As I promissed, here is my review regarding the service for oil change last friday. Again, not sure why people complain so much, I'm sure everyone's experience is different, however, I went there to get the oil changed, they told me it will take about 45 minutes...45 minutes later the car was ready, so i didnt have to wait more than estimated. It's a new car so I didnt pay anything, I get 2 free oil changes per year and free car wash, so great price.

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can't remember


Reason For Visit
Sales (New)

"Went there to buy a brand new Impreza WRX, bought it, and..."

Went there to buy a brand new Impreza WRX, bought it, and I am completly satisfied. Now, for those individuals who keep complaining about the prices especially and the fact that they went there (or any other dealership for that matter), and didnt get what they wanted or what they expected, here are a few words for you. Please open your eyes and don't be naive, it is a dealership, thus a business, their main goal is to take your money. Of course they are not going to offer you what you want on your trade, of course they are going to give you a big price on a car, of course they are going to try and fluff up your monthly payment, they need your money. This is just common sence and I don't believe they are accurate reviews of what a delearship offers. For example, like I said in the begining, I wanted a 2013 Impreza WRX, I went there, and I got it...yes for a bit higher price than I expected, but, I was completly honest with them, I told them for me what matters is the monthly payment, and that I didnt care about the actual price nor the interest rate. You know what happen then? Mike and the finance guy whose name I forgot, did what they did, and I got the car for about $100 less a month than I expected, and an insanely low interest rate considering I am farily new to America and my credit is not yet built. I will share it with you, so my previous car I got a 23% interest rate, on this new WRX i got 3.8%, I would say that is a major success, and why? Because I was honest and didnt waste their time of haggling with them or complaining. I told them what I was there for and they gave me a better deal than expected. And yes, for my trade they underpaid almost $1000, but that car needed major repairs, and I believe overall it was a great experience. Today I am going for my 3,000 mile oil change, and we will see how that goes. I have seen bad reviews on the technical department, so after my experience I will share it again here.

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Mike and the finance guy...forgot his name


Reason For Visit
Sales (Used)

"Me and my fiancé went to Gillman Subaru to purchase..."

Me and my fiancé went to Gillman Subaru to purchase a 2009 Subaru STI. We were wanting to trade in our 2013 Jeep Wrangler Rubicon, we knew going in we were going to roll over some negative equity, but we were prepared for it and saving to purchase our first home. The new care payments and just saving in gas would really help us a lot. Customer service was alright, the sales rep was a really honest young boy and polite. Right off the back the rep advised us that they had sent the vehicle to auction and that it was aggressively priced. This was not our first rodeo and could tell that this used vehicle asking price was way too high for the kind of condition it was in, plus my fiance could do all the repairs needed. Everything was going okay till the bid for our traded in vehicle. Our vehicle s highest bid was 30K. The sales rep had advised us that CarMax is a really good company that would give us the most for the vehicle and that they would purchase the vehicle at CarMax s appraisal then sale to CarMax and would still be able to roll over the little negative equity we would incur. WRONG!!!! We both used out lunch hour from work the following day to go all the way to CarMax on the other side of town. The appraisal was a lot higher and we were pleased. But when we reached out to the sales rep to let him know what we got for it, he said he needed to talk it over with his manager and discuss it with him. He then called back stating that his manager told him they did not do that anymore. When asked then what was the point of even having that done, he had no answer and mumbled the whole time. That option should have never been offered since it would take us no where. All employees should be on the same page and if an approval needs to be made, it should be made prior to potential customers wasting their time. Very unpleased with the experienced provided by this dealership and it was a complete waste of our time. Not to mention their lack of honest when it comes to the pricing of vehicles they are just trying to get rid of.They made an exciting new purchase and overall lifted burden come out to be a complete inconsiderate slap in the face.

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Michael

Gillman Subaru San Antonio responded to this review

August 28, 2013

Rodric5, We research the market value of every vehicle that we attempt to trade. We realize that for us to sell a new or used vehicle most times there is a trade involved and we need to be competitive on the trade value. In a rare situation when a customer is not satisfied with our appraisal we may recommend they get a second opinion. Most times it validates our estimate but occasionally it does not. We apologize for any inconvenience this may have caused. Thank you, Paul Wendell



Reason For Visit
Sales (New)

"What a horrible, frustrating, awful experience! I would..."

What a horrible, frustrating, awful experience! I would never buy from this place. Our sales consultant Brian was not necessarily the worst but he didn't do much in the way of explaining the features of the Forester we were interested in. I think it was because he just isn't all that knowledgeable about them. We told him we would like to see what kind of a deal we could work out and he took us inside. He had an assessment done on my current vehicle and the trade-in value he came back with was $1500 less than I had been getting at other dealerships. He made it seem that no one was going to be interested in my vehicle and that it was more of a loss to them than anything. Slightly insulting. The estimates for the vehicle I wanted to purchase came to about $475 a month for 60 months on a forester with a msrp of $27200. $475 X60 = $28500. If you add in the $5000 trade in value, I would be paying all together $33500 for a $27200 msrp vehicle. I told him that with our great credit we shouldn't have a payment more that $400 and those numbers he had calculated were way off from where we needed to be. He went off to work it out with his "manager" and that's when things got ugly. I consider myself a fairly nice, polite person and I have also worked in sales for many years. I was absolutely appealed by the "selling" techniques of this so called "manager" LLoyd. He began by telling us there was no possible way to get it down to $400 and that "most of our customers are generally more affluent. If you cant pay more than $400 a month than you shouldn't even be looking to buy a new car." He asked several times what it would take for us to buy one that day and my husband made it very clear that we would not be purchasing the vehicle that day. He said then it would be a waste of his time to even try to get us a lower number. After a few more insults he left us to think about it. He came back less than 3 minutes later and said that he was able to squeeze a one time only deal in for $400/60mnths but only if we bought it right then and there. We got up and walked out. Lloyd is the worst, most arrogant, full of himself sales associate I have ever met and would never do business with him. Side note, he introduced himself as a manager but his business card says sales/ leasing consultant. They are running a real shady business and I would recommend anyone considering to purchase from there to really do your homework and not get pressured into anything by these yahoo's.

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Brian, Lloyd


Reason For Visit
Service

"I have had all maintainance done with Gillman Subaru for..."

I have had all maintainance done with Gillman Subaru for my 2010 Forester. Last time I went in, I asked to have battery checked because it was starting to crank harder to start car. (No dead battery yet) I wanted to avoid having to get jumped. I was told that I was 150 miles over the warranty for a free battery replacement and was being charged $250.00 for the replacement. I had car in two months prior for oil change at 34,000 and had car checked and was told all was great! Now battery needs replacement. Dealer brought price down to $140 for battery but I was shocked that they would not replace for free as I have been a loyal customer for 3 years now - especially since milage was so close to warranty limit.

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steven
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