What a horrible, frustrating, awful experience! I would never buy from this place. Our sales consultant Brian was not necessarily the worst but he didn't do much in the way of explaining the features of the Forester we were interested in. I think it was because he just isn't all that knowledgeable about them. We told him we would like to see what kind of a deal we could work out and he took us inside. He had an assessment done on my current vehicle and the trade-in value he came back with was $1500 less than I had been getting at other dealerships. He made it seem that no one was going to be interested in my vehicle and that it was more of a loss to them than anything. Slightly insulting. The estimates for the vehicle I wanted to purchase came to about $475 a month for 60 months on a forester with a msrp of $27200. $475 X60 = $28500. If you add in the $5000 trade in value, I would be paying all together $33500 for a $27200 msrp vehicle. I told him that with our great credit we shouldn't have a payment more that $400 and those numbers he had calculated were way off from where we needed to be. He went off to work it out with his "manager" and that's when things got ugly. I consider myself a fairly nice, polite person and I have also worked in sales for many years. I was absolutely appealed by the "selling" techniques of this so called "manager" LLoyd. He began by telling us there was no possible way to get it down to $400 and that "most of our customers are generally more affluent. If you cant pay more than $400 a month than you shouldn't even be looking to buy a new car." He asked several times what it would take for us to buy one that day and my husband made it very clear that we would not be purchasing the vehicle that day. He said then it would be a waste of his time to even try to get us a lower number. After a few more insults he left us to think about it. He came back less than 3 minutes later and said that he was able to squeeze a one time only deal in for $400/60mnths but only if we bought it right then and there. We got up and walked out. Lloyd is the worst, most arrogant, full of himself sales associate I have ever met and would never do business with him. Side note, he introduced himself as a manager but his business card says sales/ leasing consultant. They are running a real shady business and I would recommend anyone considering to purchase from there to really do your homework and not get pressured into anything by these yahoo's.

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Always go to Gillman for service for 2010 forester. Went in to have oil change and have battery checked at 36150 miles. Battery was starting to crank harder and I wanted to avoid having to be jumped.

Was told that I was 150 miles over warranty for FREE new battery and charge was $250.00. Told service that I would not pay that and after awhile brought price down to $142.00.

I felt that some type of allowance should have been made about the free battery and the warranty. Iwas 150 miles over limit!! I had car in two months prior at 33,000 miles for service and spent $500.00 for service that was due, and was told everything was fine. Now I get hooked for a replacement battery.

I have been a loyal custoomer until now but am not sure that I will be coming back.

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To keep the Gillman warranty you have to have your oil changed at the dealer every 3,000 miles and/or every 3 months. I made a an appointment for an oil change. When I dropped it off I was told I would have the vehicle soon. I have been sitting here for hours, yes, hours now. The wait for an oil change when you have made an appointment a week in advance should not be hours long. This has reached the point of absurdity. While here....for hours...I have seen the staff speak poorly to other customers. I have watched a car sit in front of service for an hour with the repairs being made before a customer was alerted that her car was ready...and that was only because I personally asked if that car was ready to go. Hideous staff & poor service. At this rate, my car better be fully detailed when I get it back.

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My son and I went to this dealership specifically to look at a used Tiburon they had. We got to the dealership, they got the keys right out for us and we took the vehicle on a test drive. Before we even finished the test drive my son decided this was the vehicle he wanted. We told the salesman and he took us inside to work out the deal. They took my Mustang which we were trading in to get appraised and he had us fill out credit applications (I was cosigning). For anyone who doesn't know, EVERY time someone runs your credit it lowers your overall credit score, therefore I never randomly have my credit run. We were doing it simply to purchase the Tiburon. Our salesman came in and out telling us things were looking good and they were just trying to find us a the best deal. After awhile he finally came back in and told us the good news...we were approved and they could get us in a car. The bad news was the car we applied for was sold to the person who test drove it after us. Seriously?? How can a dealership run your credit to purchase a vehicle that they are selling to someone else?? If we had known the car was going to be sold to another customer, I would have NEVER agreed to have my credit run. We did not want any random car at their dealership, we wanted the car we came in specifically to look at. Now my credit score will be lower and we still have to find a vehicle for my son! That is simply bad business. To top it off, our sales associate told us his manager wanted to speak to us, so we waited and waited. We still didn't have the keys back to the mustang, so we couldn't leave. Finally I was not going to wait any longer. I went in the office and demanded the keys. I said this was completely unprofessional and I was appalled at their business practices. Worst non-car buying experience ever. Side note, Greg, our sales associate was a nice kid. He tried his best, it was the on duty manager who knew about the other person buying the car. He also knew that I had come in to look at the car and that we were doing a credit check to purchase the car. He should have stopped it before it got to that point if he knew someone else was purchasing the vehicle. I didn't put his name in because he never bothered to even come in and explain the situation, so I have no idea who he is.

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We chose to shop at Gillman Mitsubishi based on the vehicles we had found online. I had communicated with Michael Beeler via email for almost a month. While Mr. Beeler was very kind he was not well versed in the products or services of the dealership and I felt as though he ignored or forgot to take care of things we had talked about. The finance supervisor however saved the entire experience. He was very easy to talk to and took time to explain in detail everything while at the same time working hard to keep things moving so we could finish in a timely manner. Without his expertise I would not have purchased there and I would not have given such positive feedback.

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As far as car buying experiences go, this one was relatively pleasant. Lloyd kept the process streamlined and easy, and didn't complain much about the headache he got while attempting to meet my constant demands. I intend on returning for my family's next car purchase.

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Mr. Kemp has established a great team from sales to management to finance. Lloyd, Chuck, and Don understand the meaning of top tier customer service and building relationships. They delivered an exceptional product with Subaru and created a buying experience that broke the mold. Lloyd went above and beyond to ensure that the Outback was the smartest, safest, and most economical choice for my family and I. His knowledge of Subaru, current inventory, and the buying process created a seamless and enjoyable first time experience with Subaru. Gillman Subaru has exemplified the expectations that every customer should demand when buying a new vehicle. Not only has Gillman Subaru gained a customer for life, but they also gained an advocate that will refer potential customers that are looking for excellance in the total buying experience. If you are looking for a Subaru in Texas, come an visit this A-Team of Lloyd, Chuck, and Don at Gillman Subaru and you too will be a customer for life!

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Kevin was my first contact at Subaru; I was looking at the new Legacy. Then I told Kevin I am very pleased with the performance of my last 3 Honda Accords and it is hard for me to go with something I am not familiar with having such good success with Honda's. Kevin took me next door to your Honda Dealership and I was introduced to Nick. Nick (young man with a pony tail, I only say this because I know there are more than one Nick in that department) was just a pleasure to work with. I let them both know I was not going to buy today and they respected that. Both Kevin and Nick kept in touch with me letting me know they want my business and both tried hard to convenience me to buy in a respectful way not criticizing one car over the other but reassuring me either car would be a great choice.

I finally decided to stay with a Honda. Two reason really, my success with the vehicle and the trunk space (i.e. trunk opening is larger in the Honda). That is what swayed me. Thank you for your service, I am very pleased with the vehicle.

Nick and Kevin both continue to keep in touch, I am very pleased with their performance and would recommed and buy at Gilman's again.

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I was in the market for a low mileage used SUV and located one like I was looking for online at cars.com and clicked on the speak to a representative icon and began an online dialogue with Lloyd. Within a matter of minutes he called me and answered any questions I had. Days later, I flew from Missouri to San Antonio to pick up the SUV. Lloyd picked me up at the airport and drove me to the dealership to complete the paperwork. Don in finance was very courteous and helpful. They fully inspected the car to ensure that I would not have any problems on my 600+ mile drive home. I landed in San Antonio at 11:30 A.M. and was on my way home by 3:00 P.M. The car ran perfectly and I am very pleased. This was a no pressure sales experience and they made it very pain free for me to purchase this vehicle.

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I came in as a loyal Subaru owner. My first car was a 1994 Subaru legacy. I drove it everyday for 6 years and then was finally able to get my dream car. I bought my dream car at Gillman, a 2012 wrx. I cannot express enough how a rating of 5 (Great) wont ever come close to describing the joy that this car will bring to me and my future family, my wife Abbey already loves it as much as I. I purchased an extended warranty with Gillman and I honestly look forward to the times ill spend there keeping my dream car in its prime. Thanks to all at Gillman for helping me. Experiences like I had is what makes customers like myself so loyal and what makes Subaru the best automakers ever.

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