Glen Toyota

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Glen Toyota:
Mr. Lobo treated me with absolutely no respect during my experience in dealing with them. Each was rude and unresponsive in "helping" me with my transaction. In fact, at one point during our conversation, Mr Lobo told me "I don't need your business." This was during the return of leased vehicle. I understand that they don't have much interest in me if I'm not buying or leasing another vehicle with them, but they have just cemented the fact that I will never again do business with Glen Toyota or Toyota of Hackensack. In all likelihood, i will never again buy a Toyota. Additionally, the entire service experience over the 3 years of the lease was about as poor as any i have experienced.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Glen Toyota:
Obviously my husband and I had a different experience from the other reviewers, perhaps because our circumstances were a little different (and boy am I glad for that after reading the other reviews). We asked for email quotes from multiple dealers (and told them as much on our initial call), so they knew we were shopping around for a 2009 Prius (package #2). We were given all the numbers by email and Glen Toyota had the lowest bid. The numbers were all confirmed before we picked up the car. When we arrived the numbers were honored and the staff was friendly, helpful and fast. Perhaps our experience was so good because there was no negotiating involved.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Glen Toyota:
On top of the fact that they have an incredibly small car lot with very few vehicles to choose from, this place tried their best to cheat me. After researching and test driving many cars, I finally decided to get a brand new Toyota Corolla (base model, manual transmission, no options). I went to Glen Toyota because they were the closest dealer. I called and was told that they had the exact car I wanted on a nearby lot and would get it for me first thing in the morning. When I showed up the next day I was told that the car was actually at the dock and would take 3 hours to get (which if true, meant it could take weeks to get off the dock). I was about to leave when they told me it was actually on a lot in Hackensack and they could get it in an hour but that I had to agree on a price first (they claimed I would not have to sign anything or put down a deposit, but I am sure they were lying about this also). Having done my research I sat down and told them that I wanted $1,000 off the price (on top of a $1,500 rebate offered by Toyota). The salesman then proceeded to write out a long and complicated calculation. Basically, he subtracted the $1,000 I wanted off first, then added in the $1,500 rebate (he said he did this to calculate the sales tax, which I believe if you took the rebate as cash instead of putting towards the price of the car, which nobody does, might be true). So he calculated the sales tax then added in the rest of the fees, then subtracted the $1,500 rebate and claimed that that price was the sales price and that it included the rebate and that I had to agree to that final price. The problem was he added in the rebate and subtracted it once, which mean I got 0! I kept doing my own calculation and came to a number $1,500 lower than his. He kept saying that I did not understand rebates and that I was getting the $1,500 rebate off the price of the car (he kept pointing to the minus $1,500 at the end of the calculation. He left multiple times, to talk with a manager in his office, and came back each time asserting that this calculation was correct. I knew he was full of it when I kept getting a lower number and he finally said "well, would you take it at that price?". I left right away, went to another dealer, gave them my same offer, and they came to the right price the first try. The salesman was a cheat, his manager was a cheat, and this place should be avoided!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Glen Toyota:
I had my front and rear brakes done in May 17'07 at Glen Toyota. They claimed to have replaced the rotors, drums, pads and shoes. I paid approximately $800+ for the brake job.

Unfortunately, I felt a pulsating problem on my front wheel lately and had my personal mechanic checked it instead of going to the Toyota dealership on August 12'08 (18 months later).

To our surprise, we found out that the front rotors were not new as indicated by Glen. As matter of fact, they were resurfaced and put back on with new pads. Unfortunately, I do not have any proof that they actually did this sneaky business by charging me new items that they did not replace.

As usual I called Robert (sales person that recommended the service) about this and he denied the entire accusation reaffirming that Glen does not scam their customers. This is what he said everything they invoiced or said in the receipts are what they did which was replaced everything new. I should have request for the old parts instead of trusting them to perform service entirety.

Can you believe new original Toyota rotors go out within 15 months of regular city driving? 18,000 miles!!!! Instead he accused me of driving harshly and caused the rotors to wear out faster than the life and it is not Glen's or his fault.

Unfortunately, more than a year has passed and the warranty for the brakes service is over and there is nothing I can do about it. I am reporting this as a warning to others that plan to have their service done at Glen. Please be wary of them especially when they claimed to put in new parts instead recycled with your old parts.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Glen Toyota:
I purchased a 2005 mini van, they tried to douple dip on a recall item and charge me over $1500.00. My local gas station repaired the problem with some simple lub oil.

I will never ever go to this dealer again or recommend to any one, we have 6 cars in my family, they have lost a customer for ever and I will tell as many people as possible about this unfair dealership

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Glen Toyota:
My wife and I walked into this dealership in particular because my father had purchased his car here a few years back. We were greeted by this salesman named Gary and we told him our story about just getting married, buying a new house and wanting to buy a new car as well. We were specific in our choices and wanted to know more about the FJ Cruiser and the Rav4. He said that he'd show us around, but when we asked him about any sales or incentives going on he flat out said, "No, not for the FJ or the Rav4." My wife, (being less forgiving) wanted to leave right there and then, she refused his answer and brought up the fact that the website had mentioned the 0%APR deal causing Gary to stutter and back peddle. How could a salesman not know what deals are going on for their cars? Shouldn't he know of all the promotions to help out his sales and his customers? So far not off to a good start.

While he went and fumbled around to search for keys to an FJ Cruiser, I noticed a table that had all of the "Red Tag" sales of the cars they had on the lot. I found an FJ Cruiser Demo model in the pile which listed a sale price of $26k and asked to see it. After taking a look, we headed back to his desk to crunch some numbers and off he went to calculate. I thought to myself, "I bet he's going to come back w/ a figure and MSRP of the car that is completely off from the sale price we had seen. When he returned, he produced the numbers for both leasing and financing on the sale price, which was almost $3,000 more than the sale price that I'd seen on the Red Tag!!! I demanded to have a look and he insisted that I have a seat so he can retrieve the tag. (my mistake, I should've gone up there and retrieved it myself) I saw his dumbfounded look when he pulled up the tag that I mentioned and he quickly made a B-line for the corner office manager. After he emerged from the office he came back w/ the Red Tag sales and the Demo model tag I had seen and, shown my wife, was now gone! He said that it never existed. Was I supposed to believe that I had imagined the whole thing??? We proceeded to the manager's office just to have him quickly dart out his door to greet us. He asked if he could produce that price, would I then buy it.

This is classic Text Book Car Salesman 101. Present the higher price, hide the sales tag sticker, come out your office acting all friendly and offer a price lower than the higher price, which was really the original sale price. I wasn't born yesterday, but to any average person this would've been a steal! "Wow, they're knocking off $3000 to sell me this car!" So I mentioned to the manager that there was a tag there that said the car was less than what Gary had tried to sell us. The manager (sorry I forgot his name) told me that the tag never existed and if it did, someone probably stole it! WHAT!?!?

What kind of place does this? Are all of the Toyota dealerships going to be like this? Or far worse, are all the dealerships going to be like this? I have a couple of friends looking to buy a car and I assure you I will let them know of the lack of customer service these guys at Glen Toyota have and to not refer them any where near them.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Glen Toyota:
The worst possible experience I could imagine. I came to test drive Toyota Sienna. When I was entering the parking lot, their forklift backed up right into my car. Well, accidents happen - we just need to do the right thing. The manager of the guy who did it said &quot;just a second, we'll take care of it&quot; and went into the building. Immediately their truck with the unfortunate forklift left the scene, then the owner came out and said that nothing happened, that I was harassing their employees and that I should leave immediately since this is their premises. Of course, the police wrote the report (no, they do not consider it hit and run - the forklift is not registered or insured, so it is not a &quot;motor vehicle&quot; and for it to leave the scene of an accident is OK, I guess).<br>Save your old vehicle, don't get any more grey hair than you have. Buy a car somewhere else. I sure will.

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