Glendale Infiniti

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Glendale Infiniti:
Got my Infiniti G37 worked on here, and they fixed something that other local Infiniti Dealers couldn't fix. I took my car in knowing the problem to begin with. Randy was honest and caring and told me exactly what the problem was. He knew it and knew it well. I got a quote of 1241.00 to fix the problem at the first Infiniti dealership I went to. They were able to get my car fix for under $500.00. Thank you Randy!!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Glendale Infiniti:
Oh yeah, Glendale infiniti sucks, and its because the service adviser RANDY, a stupid black dud thing he knows everything and have 7 years experience working in infiniti.
I went there to adjust my vehicle Alarm impact sensor, and he told me there is no alarm impact sensor on this car, its a set track, like lowjack. and i said NO!! there is a sensor and i adjusted once at cerritos infiniti. and he said" thats why they TOLD you, do you see it by yourself ? I work here 7 years and i never heard about it". and than i said" doesn't matter you work 7 years as service adviser, they got a new design and you don't know about it". and he said" but there is none, you can't adjust it".
and i said there is one and you can". so he ask one of the guy from service and he said no they don't have an adjustable alarm sensor", and then he told me" there is a guy who install alarm from other place, I can call him to come check it out". so i wait for an hour, at the end they guy don't know $hit and he took off after he look at my car for 1 minuts.....
and after that, he still don't believe me that there is a sensor add on to factory alarm.
so i drive all the way back to cerritos, they adjusted in less than 10 minuts and got out.
I ask service adviser APRIL and she show me where is it and how to adjust it myself if i think its still too sensitive.
SO, now i know where is it and there is one, and i can adjust myself if i want to change.
the whole point here is the service adviser RANDY from GLENDALE infiniti is a doooooosh bage,
he think he knows everything and think i was born yesterday. don't trust what i said and don't even want to take a look or even call cerritos to ask them how they did it. HE is an @$$ and don't even try to talk to him because no matter what you said, he won't listen.
he think he smart and we are stupid, Guess what, He was wrong and never try to find out the right answer for me, and I found out where the sensor is and i can even adjusted myself. bottom line is never go to GLENDALE INFINITI to talk to RANDY the black dud. NEVER
I should take a picture and sent it to Glendale infiniti to randy and show him that I found it and he was wrong and he can $uck it.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Glendale Infiniti:
wouldn't quote you on-line. insist you to drop by. who will drop by when there isn't any attractive or offer. wouldn't or couldn't match others offers. extremely rude: called me asking am i still interested the car. When you told him you bought from other dealer and he immediately hung up. This kind of service should not be tolerant.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Glendale Infiniti:
Worked with Adam Spas the internet manager at Glendale Nissan and Infiniti. I bought a car at both stores one for my daughter and one for myself. I nearly bought two cars for the price of one. Outstanding service and friendly too. I would not deal with anyone else again.

Glendale Infiniti Nissan is a super dealership to work with.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Glendale Infiniti:
I had the best experience at this dealer! I email santa monica nissan, metro nissan, and miller nissan...Rafik at Glendale Infiniti emailed me immediatly with the exact car and sent the price in 10 minutes. I came down the following evening, the car was detailed and ready and the numbers were exactly to the penny what we agrees upon in the email. I have bought several mercedes in the past and it was NEVER THIS EASY...
I think they have an all new staff. The new General manager introduced himself when my paperwork and congratulated me personally. TRY THESE GUYS OUT I WAS IMPRESSED...not an easy feat

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Reason for Visit: Service

I recommend this dealer: No

My Review of Glendale Infiniti:
Do not have your vehicle serviced here. Management of the service department is incompetent. I took my vehicle in for a small repair in August 2008 (replace a broken tire pressure monitor sensor) and from there, they damaged my tire and had to replace it, damaged the rim and still have not replaced it after two attempted repairs. Then, during the second attempt to repair the vehicle someone took my car off the lot – against my knowledge – for 4 miles and crashed it. Then, after I told them not to touch my car anymore that I’d get it fixed at a body shop of my choice, not theirs, they asked me to wait a day until the service manager came back to work so he could manage it. Big mistake. During this day they went behind my back and sent the car to their body shop, which further damaged the vehicle in new places. I had to get my insurance to go after them and had to inform their body shop to stop work because after I told Glendale Infiniti to do so, they didn’t. The work was half done by the time I verified what body shop they used – and very poorly according to my new body shop. Instead of replacing the damaged roof, they were using a filler. They did wet sanding that soiled my canopy inside and it is so soiled and smelly it now has to be replaced too. And there is more than just this damage. As you can imagine, this is now a big mess that I will have to resolve through other means. One thing for sure, this is not the way you treat a customer when you mess up – especially one that has bought two Infinitis, the latest from them, and had taken my car for routine service to them for 5+ years. The first mess up they did during these services and it turns into this. Stay away from this dealership because you cannot rely on them to fix things. Furthermore, I had found out after the fact that they actually subcontracted the replacement of the tire pressure monitor sensor to Discount Tires and it was they who damaged it. Why would an Infiniti dealership send one of their cars to Discount Tires to do a repair? This entire experience has only been about doing what is in their best (cheapest way to do it) interest rather than ensuring I was being taken care of. If you mess up, you take responsibility as a business and fix it for the customer how they want, not the cheapest and most unreliable way. Replacing a $150 tire pressure monitor sensor has now turned into another matter resulting in losses of thousands of dollars.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Glendale Infiniti:
Eddy is the worst car salesman I have ever met. Do not deal with him and DO NOT buy from this guy at Glendale Infinti. I am a long time BMW customer and was considering getting into Infiniti but after the experience I had with this Eddy guy at Glendale Infinti I definitely changed my mind. He was very rude, impolite, and looked very lazy and unhappy about selling Infiniti. Very unfortunate for Infiniti to have a sales person Like him in their Team. I was not allowed to test drive the car I was considering, and was told by Eddy "I need to have an appointment to test drive the vehicle". He acted like the company CEO!!! DO NOT buy from Eddy at Glendale Infiniti.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Glendale Infiniti:
Thhey firsr quote you a price, then they call and give you a much much higher price, by the time you decide not to do it, they said the job is done since two mechanics worked on your car and bingo you have to pay the price.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Glendale Infiniti:
Arrogant car salesman. I don't have good credit but my wife does. When I shop for a car I go alone at first to see how I am treated by the dealer. When they ran a credit check on me and found out that I couldn't be approved. The salesman started acting like I was wasting his time. He had an attitude all of a sudden. Stupid, stupid salesman I wish I could remember his name. I bought a new Mercedes S430 at Calstar instead. They lost a quick and easy sale. I hope they read this and learn a lesson.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Glendale Infiniti:
forgot to do several things on the list from a regular visit. Service dept is DIFFICULT to reach, shady & greasy service rep says yes and sure but mind is elsewhere.

Sales Dept like walking into a schoolyard. Don't bring your girlfriend.

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