This was the first time I brought my car to Glens Falls Toyota for service. I've always gone to New Country Toyota and had a wonderful experience, but it was more convienent this time to go to Glens Falls. However, when I picked my car up from an oil change and checked out, the cost was almost twice what it was suppose to be. No one had talked with me about it. No one had called me about any issues. And when I asked why it was so much, the clerk looked at the reciept and said there was a screw in the tire that they plugged, which may have been fine, if someone had called to let me know and ask if I wanted it plugged. Now I'm wondering if they tacked this extra charge on. I don't know any other service place that would have done any sort of extra service without contacting me first.
Soon after posting this review, I recieved a call from the dealership. The service manager apologized and explained that they didn't know that I would have wanted them to call me for doing this extra service. They did refund the amount I had paid for the plug.
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