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Glenwood Springs Volkswagen - Service Center
Glenwood Springs, CO
95 Reviews
95 Reviews of Glenwood Springs Volkswagen - Service Center
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April 20, 2023
The worst service department I have ever worked with. They never ordered the parts for the service I scheduled five days prior. It takes two days according to them to get the parts. That left plenty of t They never ordered the parts for the service I scheduled five days prior. It takes two days according to them to get the parts. That left plenty of time to be prepared. Two separate customers while I was there had the exact same issue. Their excuse for each one of us was, they didn’t have our Vin numbers when we were scheduled for our service appointment. They have a third-party answering service schedule their service appointments. With the third-party service, I gave all the information including my Vin number to them. I also received an email with my Vin number attached to it, and a reminder from the actual dealership a day prior to my appointment that also had my Vin number attached. They provided to accommodation for their unpreparedness. I would NEVER recommend this service department to anyone. More
by Carney
Employees Worked With
Ryan
Helpful June 22, 2021
Tyler is a great employee and deserves a promotion or at least a raise :) Exceptional customer service! The last 2 times we vacationed in the Glenwood Springs area, I received a Check Oil Level alert on my least a raise :) Exceptional customer service! The last 2 times we vacationed in the Glenwood Springs area, I received a Check Oil Level alert on my 2020 VW Jetta. Both times, Tyler was able to take a look at my car and complete an oil change service on very short notice, even though they were extremely busy. Thanks for the great service Tyler! More
by icpolvo
Employees Worked With
Tyler Glatting
May 19, 2021
Always a great job done, dependable, and great price. Thanks for making sure My car is good! Also for working with my schedule on a short notice Thanks for making sure My car is good! Also for working with my schedule on a short notice More
by Blondiebear19
Employees Worked With
Chris Truax, Tyler Glatting
April 30, 2021
I take my 2018 VW GTI to GWS for service. Each time I'm treated with courtesy and professionalism by Chris Truax and Tyler G. They go the extra mile to make things on time and verifying the job is done wel treated with courtesy and professionalism by Chris Truax and Tyler G. They go the extra mile to make things on time and verifying the job is done well. Great team. More
by westerncoloradodriver
Employees Worked With
Chris Truax, Tyler Glatting
February 15, 2021
I’m very happy with the service. Thank you so much I would highly recommend you all I will be coming back thank you very happy with the service very welcoming very friendly Thank you would highly recommend you all I will be coming back thank you very happy with the service very welcoming very friendly Thank you Selina ... More
by Selina Cruz 7
Employees Worked With
Chris Truax, Tyler Glatting
January 21, 2021
Tyler went the extra mile to help us find a new engine for our car. He kept us updated on the progress and worked with our insurance company to make sure we were taken care of and satisfied with the resul for our car. He kept us updated on the progress and worked with our insurance company to make sure we were taken care of and satisfied with the result. More
by ejb
Employees Worked With
Tyler Glatting
November 20, 2020
Very pleased that Tyler was able to work my oil change into his over booked schedule! And Chris delivered fantastic customer service at checkout! Thanks! into his over booked schedule! And Chris delivered fantastic customer service at checkout! Thanks! More
by Findkdd
Employees Worked With
Chris Truax, Tyler Glatting
September 26, 2020
The best Vw service department I know of! My expectations were again exceeded! Quick and on point recognition of the issue that I had with my Atlas Cross Sport and getting it fixed in less than hour was just were again exceeded! Quick and on point recognition of the issue that I had with my Atlas Cross Sport and getting it fixed in less than hour was just amazing! More
by ase96
Employees Worked With
Chris Truax, Tyler Glatting
September 23, 2020
I had an amazing experience with the service department at Glenwood Springs Volkswagen! Tyler and Chris were a pleasure to work with. I would recommend this place to anyone. at Glenwood Springs Volkswagen! Tyler and Chris were a pleasure to work with. I would recommend this place to anyone. More
by Sara
Employees Worked With
Chris Truax, Tyler Glatting
