Global Imports BMW

Reason for Visit: Service

I recommend this dealer: No

My Review of Global Imports BMW:
Thursday AM: My 2000 528i breaks down on the freeway near Global, so my car is towed there for service. They provide me with a rental (Chevy) while they work on my car.
Thursday PM: Pick up my car after having the lower radiator hose replaced. This is the only issue that was found. Fee: $1200
Friday AM: Car overheats on the way to work. Return to Global for repair.
Friday PM: Pick up my car. Was advised that they located no issue, they just added coolant. No fee.
Friday PM: Temp gauge moves towards red on my way home from dealership. I call to complain, they advise me to bring it in the next day.
Saturday AM: Arrive at the dealership when the service dept opens. They tell me I can have a seat while they work on my car. They estimate several hours of diagnosis/repair time. After several min of complaint to the manager, I receive a loaner - even though the service rep claimed they didn't have any available.
Monday AM: Pick up my car. A bleed screw was replaced.
Monday PM: Car overheats on the way home. At this point, I'm furious. I call dealer and adv them I refuse to drive the car back there for service. If they want to fix it, they will have to come get it, if not they can pay me cash for repairs at a different dealer.
Monday, 11:30pm: Flat bed arrives with a brand new BMW as a loaner, they haul my BMW off to the dealer.
They replaced an upper radiator hose and present me with a bill for $970. After much arguing, yelling, and fussing, they decide to remove the charges for the final service because of my trouble.
Final thoughts: They do not seem to be thorough/deatiled with their repairs. They are incredibly rude and obstinate. They really don't seem to care about doing a good job or making the customer happy.
DON'T GO!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Global Imports BMW:
I currently have a 545 - This car has been in the shop every three months costing over $1200 per visit- the sad part is the fan blade broke piercing through the hood and they replaced that but nothing else - two weeks later it back in the shop for a new radiator. 6 weeks later now its in there for a overflow container and new thermostat. 4500 dollars later ( and at this moment it's still in the shop) . I asked for a rental and they said they the don't let people have them over the weekend. What??????? They strive for 5 Yea right - Go to another dealership - you will pay less for your car and get much better service. They give BMW a real bad name.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Global Imports BMW:
Purchased car from Global and have had all service done through them with not much nice to say. Too many problems to list here but very brief summary:
1) Within first year airbag light came on, paint on dash started blistering,
2) Year 2 saw no happier times. Window buttons fell through to gear shift, all heater defog buttons stopped working, rain drops still falling on my head.
3) Year three sees lights in dash stop working (can't see mileage), many other things and still swimming inside the car.
NOT A SINGLE ONE OF THE PROBLEMS WAS EVER FIXED BY GLOBAL. They even rudely tried to blame most of them on me ... for example when I brought up the paint blistering issue they said they couldn't do anything about it because I had altered the dash since there is a tiny led light in there. I asked them to look at my service history to see "who" put the led light in there and when they realized I had paid them to install an alarm system so they put the led light in there .. not only did they not apologize they still stuck to their guns and said "well it's still been altered so we can't cover it under warranty". That's just one example but consistent with just about every other response I've gotten on all other issues.

By this time not only was I fed up but I've given up trying to remember all the other problems. I've contacted BMW headquarters. Through many many hours of conversations they finally had Global agree to review some of the major issues on my next service. Well, they sure did look into it and after 3 days they call with the usual response of "your car is ready for pickup" to which I reply "what about all the other major issues I was awaiting a call about"; reply "oh, we can't cover any of that but your car is ready for pick up $625 for service and $250 for the rental car"!!!!!!!!!!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Global Imports BMW:
I think they are too busy to hadle their customers well.
Couple of bad things I faced....
1) I made an appointment one week before and unfortunately, I was late by an hour, they said that they cant take my car and need to reschedule
2) I made an appointment again and gave them the car, Few hours before I need to pick up my car, I called them asking for reprogramming(I wanted the car to lock automatically after starting) and they said, they cant do it as I did not inform them ahead of time.
In both the situations, there was my mistake, but what kind of customer service they have, to say NO to a customer on those small things.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Global Imports BMW:
I have a E36 325i. I had a problem with my interior dome light not coming on when the doors were opened. After having about $600 worth of repairs, the problem was still present a day after I picked up the car. Long story short, they had my car for over a month and a half (over 5 visits for the same problem), and the last time the only repair they did was cleaning the contacts for the fuse in the fuse box. They still maintain that the original repairs were necessary. Similar problem with brake light, but at least this one they replaced the bulb 3 times for free, then cleaned a few contacts (no expensive repair). I've had a problem where the car will surge at idle after stopping (apparently a common problem after doing some research). The first three times I took it in, they told me they had never heard of such a problem and could not duplicate it. Finally, on the fourth time they told me I needed about $500 worth of repairs. I took it somewhere else and they cleaned my idle control valve for about $100 and it worked fine until I took it back to the dealership for something else. Additionally, I had a problem with a loss of power since the last service and they told me that my muffler was bad and needed to be replaced at about $700 (some story about a broken muffler not providing enough backpressure). Again, I took it somewhere else for their opinion and they told me that the muffler appeared to be in decent condition and that the dealership had no way of checking it to be certain it needed replacement anyways. Every time I take my car in for some service, I get it back with two or three more problems. They had to replace the coolant impeller last service, now the coolant level sensor doesn't work. They told me that my windshield washer fluid motor was leaking (I've never seen any leaked liquids under my car besides water condensation from the A/C compressor) and a couple of weeks later, my washer fluid pump failed. The people are generally friendly, but beware of the rental cars. If you did not purchase your car from them, they will try to pawn you off on Enterprise where they will make you wait about 30-45minutes for a car nowhere near the size or quality of your original car (I got stuck in a corolla where my knees hit the dashboard).

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Global Imports BMW:
I've had to bring my car in 2x since my June purchase;<br>#1 Broken sunshade bracket - Apparently it's a common problem and they replaced it.<br>#2 Discharged battery - Went away on a trip for 5 days and car would not start. They replaced the battery (free of charge) and I was on my way.<br><br>Great service, never had problems getting a loaner since I lease from them and called to make an appointment first. Service people sometimes seem a little defensive, however I think they deal with more than their share of A@#holes and it starts to wear on them.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Global Imports BMW:
Great service. They're upfront when it come to service and repairs. Meaning, if you can get something done at a bodyshop cheaper or really don't need a part they'll let you know. I deal with the Parts dept regularly almost weekly. The Dinan dept is great too, Colin was will to install the engine software for free to allow me to test it out. He also recommended a totally different upgrade the Shark, said it was better than the Dinan. It's hard to find dealers that will be honest with you and not try and sell you something you don't need.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Global Imports BMW:
I recently moved to Atlanta and have a 6 month old 330ci. Instead of listening to all my friends in the area (everyone has advised me to avoid Global like the plague) I have taken my car in twice....TWICE TOO MANY!! The service department is full of snobs that seem to think that you are there for them instead of them being there to serve their customers. Global's service department has no concern for their customer...however, they will make sure to tell you several times during your visit that they want all 5's on the service follow-up survey. Next time I will listen to the rest of Atlanta and make the drive to a dealership that actually wants to stay in business.

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