Global Imports MINI

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Global Imports MINI:
Recently bought a mini for my wife. She loves the car. We've had many questions and being that I'm clueless and she's worse when it comes to cars it's been great to have Eric to lean on. We've stopped in a few times to have them show us again how to do this or that. The sales staff including Eric have been more than helpfull each time and have gone as far as to wash our car for us each visit, including by hand. We've bought two cars in the last few months. Our Mini experience blows away our other purchase. I only wish Mini offered other vehicles so I could have skipped the other visit.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Global Imports MINI:
John was a straight shooter who gave me a great price (dealer MSRP for the car and the dealer installed options w/out labor charges). Car was ordered and delivered as promised. No issues.

Been there for service too (CD player conked out after 90 days) and I have no complaints.

Jeff (financing) is a nice guy but he really needs to focus on what's best for the consumer... My assistant got "ripped" with the baloon payment financing which was a really bad choice on her part as well as a really bad for the customer offering that MINI should simply do away with.

She also had some minor issues with their service department (ordering parts and then using them for someone else).

Overall, my experience was great and my only regret is not waiting for the 40 MPG 2007 model.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Global Imports MINI:
The first part of my experience was great...<br><br>I visited the MINI US website and had done all my research upfront so I pretty much knew what I wanted when I visited Global Imports MINI. They were fairly busy but provided me with a great test drive (no cars and plenty of winding road). I was sold. I sat down with Jeff Ferguson who is actually their Financial Services Advisor but he was the one that was providing me with the sales help. We went through what options I wanted on my car on the order form for a sweet little MINI Cooper S Cabrio with all the toys. All was right with my world at this point!<br><br>Read on... As it goes from a 4 to a big fat 0...<br><br>I signed the order form and he said that current new orders where taking about 3 - 4 months to arrive. This was not a problem because I placed the order in late December. He also said that it would probably go into production in mid to late February. He then asked for a deposit of $1,000. Unfortunately this was kind of a spur of the moment thing to stop by that day. The weather just said go test drive the convertible as I was near the dealer so I didn't have my checkbook (never carry it with all the plastic cards). He said no problem. As I knew he should, My wife had purchased a BMW a couple of months ago and there was never an issue with having the deposit right away.<br><br>I was busy with traveling for the holidays and forgot about the deposit.<br><br>I never heard from Jeff again. When I called I left messages with the receptionist, as Jeff was never there when I called. She said she could not find my order and she left the message for him and that he would call me back. I then sent him an email inquiring on the status of my order. Again no response from Jeff.<br><br>I then went to Hank Aaron MINI (yes, Hank Aaron of the record 715 home runs). Was met with great sales service from Nicole Walters and Alex Puls (for all the super techy questions on new features). I placed my order again without the $1000 deposit but they actually gave me a tracking number. Dropped of my deposit a couple of days later and now I can track the progress of my new baby in Oxford online.<br><br>Hank Aaron MINI is top notch all the way so far... Look for a review of them after I take delivery of my new MINI...

Was this review helpful to you? Yes | No